hotel for couple

17 Best hotels with free parking in Lewisville, NC (2022)

hotels with free parking in Lewisville, NC

1. Residence Inn by Marriott Winston-Salem Hanes Mall (3-star hotel)

About this hotel

Off Interstate 40, this casual all-suite hotel in a retail plaza with unfussy eateries is 7 miles from the Old Salem historic district and museums, and 8 miles from both the riverside Tanglewood Park and sports/events at the Lawrence Joel Veterans Memorial Coliseum.Relaxed studios feature kitchens, living areas and sofabeds, as well as free Wi-Fi and flat-screen TVs. Suites add separate living rooms.Parking and hot breakfast are complimentary. There’s also an outdoor pool, a gym and a coin-operated laundry, along with a picnic/BBQ area. Pets are welcome for a surcharge.

Things You Need to Know

  • The rooms have refrigerators and kitchenettes
  • 8 min drive to Adventure Landing Winston-Salem
  • Guests mentioned the rooms are unclean
  • Guests liked the restaurant

Feedback From Real Customers

Faiq Khan

I stayed at this place just because I wanted to have a scenery change from my regular place in downtownUpon consistent request for room service not only it was declined but was also provided explanation to have advance notice which I did, lack of proper coordination between staff to communicate what a customer needs!Microwave was not working so was dishwasher!Not coming here again! Surprised to see the level of cleanliness, one of floor towel had stains on it!I have top tier Marriott status and seems they don’t care! The alley in hallway had trash on floor right next to my room!Really disappointed!

Bri 456

I am a travel nurse and titanium elite Bonvoy member and I have to say this was the worst experience in terms of hospitality The one star awarded is due to the “new-feel” of the hotel; the build is fairly new and the appliances don’t appear dingy Hospitality on the other hand is very poor

I found the lobby staff to be helpful, however I found management to be very challenging, specifically the task force corporate manager Carol It does not seem that this hotel’s operations value customer experience Also breakfast duration was brief, and hot coffee was not available throughout the day Beautiful lobby, however bar area not open for a to-go beverage or prepared sandwich after a long day’s work Overall, my most negative Marriott experience

Staci McCants

I’m certain this hotel has bed bugs My partner and I were bit and have suffered from bites ever since we stayed We have reached out to customer care numerous times and have only been met with “we’re sorry but there’s nothing else we can do” emails

We have both suffered from allergic reactions from the bites ever since We found bugs in our bed when waking up the next morning and there was blood on the floor of the shower that we hadn’t used yet The room fixtures were broken: lights, shower, blinds and toilet paper holder which was already ripped out of the wall We have photo evidence of all issues that have not been responded to Do not stay here if you want to take home some new unwanted friend with you

2. Home2 Suites by Hilton Winston-Salem Hanes Mall (3-star hotel)

About this hotel

Off the I-40, this stylish all-suite hotel is 8 miles from the Reynolda Gardens-Wake Forest, 3 miles from Bolton Park and 11 miles from Smith-Reynolds Airport.Sleek suites include free Wi-Fi, flat-screen TVs, and living areas with pull-out couches, plus kitchens.Hot breakfast, hot drinks and parking are complimentary. Other amenities include a heated indoor pool, a fitness center, and a terrace with BBQs. Event space is available.

Things You Need to Know

  • Guests praised the kitchenettes
  • 6 min drive to Adventure Landing Winston-Salem
  • Guests praised the friendly service
  • Guests mentioned microwaves 12 times
  • Guests mentioned refrigerators 14 times
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Bryanne Greer

The service is impeccable! My family had an unforeseen event at our home which resulted in us having to stay at this hotel for a few days The staff genuinely care for the guests and are very accommodating and helpful The room was CLEAN, spacious enough for our family, large refrigerator, dishwasher, dishes and utensils included, microwave, toaster, etc

The variety offered at breakfast (free) ensures there is something for everyone! My family felt very safe and comfortable here The indoor pool is clean and updated although a tad too cold Highly recommend staying here! Thank you to the amazing front desk and housekeeping staff for making a terrible situation for my family better by just being kind! 🙂

Monica Jones

Room was very clean and super spacious There are 5 of us so the extra room is always awesome The hotel staff were amazing

The friendliest I have seen at a hotel in a long time The breakfast was phenomenal There was a great variety and something for everyone If we are ever in that area again needing a room, we will definitely be staying here Thank you

Dana

This place is AMAZING! We are currently staying here for 5 nights and I am so impressed with the hotel and its staff! It seems to be a newer hotel and it’s very clean Every single staff member we have encountered has been so pleasant and helpful and nice! They really know about customer service! We are Hilton Diamond members and have stayed at a lot of hotels and these guys are tops! Highly recommend!!!

3. Hampton Inn Winston-Salem Hanes Mall (3-star hotel)

About this hotel

This straightforward hotel is 7 miles from downtown Winston-Salem historic landmarks, and 8 miles from Old Salem Museums & Gardens.The down-to-earth rooms have free Wi-Fi, flat-screen TVs with HD channels and (full and lap) desks, plus coffeemakers, minifridges and microwaves. Suites add living space with sofabeds; some have kitchenettes.In addition to free hot breakfast (or breakfast bags to go), amenities include an outdoor pool and patio, a fitness center, event space and free parking.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the kitchenettes and the beds
  • Guests praised the bathrooms
  • 6 min drive to Adventure Landing Winston-Salem
  • Guests praised the friendly, professional service
  • Guests liked “Housekeeping”, mentioned 17 times in reviews
  • Guests praised the outdoor pool

Feedback From Real Customers

Toni Lovern

Great place to stay when going to Wake-Forest Baptist Hospital All kinds of food places nearby and shopping Staff was great and the room was very clean

Had enough towels Linens were snow white and beds were comfortable with plenty of pillows Microwave, larger mini fridge Wish I’d had time to enjoy the pool It looked very inviting

Tony Huey

Group trip for a soccer tournament The sales team (Michelle) was great in ensuring we had enough inventory and that our needs were met Staff was very welcoming and nice

They provided my daughter a toothbrush when she forgot to pack it Our team was happy that the hotel provided them some games to play during their downtime Breakfast was great to have, and there was a wide variety, so everyone was easily able to find something to eat The location is great Anyone who forgot or needed anything had any store close by and available for those needs, and there are a ton of food options available for quick or sit-down meals All in al the trip was great Our team was a little disappointed that the pool was closed and unavailable, but honestly with so many kids and tournaments in town, it was probably a good thing I know our coach was okay with it Great time and we would absolutely book here again presented the opportunity

Amanda Pardue

This Hampton Inn made a difference in how our night was going to go We went to another hotel to start off with and it was unclean, tares in the couch, spots on the floor… Just bad! We called Hampton Inn at the last minute and they were able to book us a room

This was for an anniversary and they went above and beyond A great room with a jet tub, sweet treats They were very nice and helpful The room was clean

4. The Historic Brookstown Inn | Trademark Collection by Wyndham (3-star hotel)

About this hotel

Built in 1837, this redbrick hotel in a former cotton mill is a 9-minute walk from historic Old Salem.Traditional, individually decorated rooms (some with sitting areas) feature period furniture, free Wi-Fi, minifridges, microwaves, coffeemakers and flat-screen TVs with cable. Suites add 4-poster beds and separate living rooms.Guests have access to a lounge and a fitness room. Freebies include evening wine and cheese, nightly milk and cookies, continental breakfast, newspapers and parking.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • Walking distance to Kaleideum Downtown and the Old Salem Historic District
  • One of the few hotels in the area with room service
  • Guests liked the restaurant
  • Guests mentioned “cookies” 56 times
  • Guests praised the breakfast
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Frances Albanese

We hosted our wedding at the Brookstown Inn and had the best experience we could have asked for Loved working with the staff every step of the way Everything was such a smooth process from the “big picture” stuff to the small details and timeline considerations I wouldn’t have been able to think of on my own

Every staff member was delightful to work with We received so many compliments from our wedding guests on the venue and the overall hospitality The rooms are spacious and beautiful and it felt like we were staying in a little resort 10/10 would recommend a wedding at the Brookstown or just a stay

JM Sanderson

I was looking for a weekend getaway for the family and this was just the place What a beautiful historic structure! They really put a lot of attention into making the place welcoming and presentable Parking is free

It is an old structure so there will be some oddities here and there, and some things may not work as well as they should If you bring this up with the management they will address it for you The location is wonderful Highly recommended!

Debra Hollifield

My two grown daughters and I stayed here for a family get away in July 2022 I loved the living history at the hotel So much to learn about the mill and the people who worked in it

Staying here was a very unique experience The hotel is beautiful and charming We chose to stay on 4th floor where the rooms are more authentic to the cotton mill Did we have a paranormal experience? I woke in middle of the night to a noise In the wall I have no explanation for The outside patio is lovely Brookstown Inn has a ballroom too that’s makes this an excellent place for wedding and events The free homemade hot breakfast bar was a huge treat I also loved the hotel has plenty of free parking This hotel could be a romantic getaway, girls night out or family trip All the employees were very friendly and helpful If you get bored with the same old cookie cutter chain hotels Brookstown Inn is for you

5. Comfort Suites Hanes Mall (3-star hotel)

About this hotel

Off I-40, this straightforward all-suite hotel is 6 miles from the Old Salem Historic District and 7 miles from Wake Forest University.The casual suites with home-style decor feature free Wi-Fi, flat-screen TVs and pull-out sofas, plus microwaves, minifridges and coffeemakers. Upgraded rooms add separate living areas, kitchenettes, fireplaces or whirlpool tubs.Freebies include hot breakfast and parking. There’s also an outdoor pool with a sundeck, plus a fitness room and a business center.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 7 min drive to Adventure Landing Winston-Salem
  • Guests liked the friendly service, which has a concierge
  • Guests praised the restaurant
  • Guests liked the breakfast
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Patricia Gaines

We stayed in two different Comfort hotels on our trip This was the second one and it, by far, exceeded my expectations The room was beautifully cleaned, had a beautiful nice sized bathroom, and the double queen room had a sofa, desk, and plenty of lighting options

The windows were up/down style which was nice to be able to get fresh air, unlike some hotels without that option The beds were comfortable as well! Highly recommend this hotel and if I need to stay in the area again, I would definitely pick this hotel again

Shelly Baker

After reading many reviews of hotels in the area I was worried Thankfully this hotel was exceptionally clean Check in was quick and the woman at the desk was very friendly

The lobby and parking lot were nicely maintained Our children used the outdoor pool it was clean and offered a lot of seating We stayed in the two king bed suite it had a lot of space and was super clean and nicely decorated Our room was 318 at the end of the hall it had blackout curtains and was very quiet all night The continental breakfast was basic cereal, oatmeal, muffins, eggs, sausage gravy biscuits and fruit The coffee was surprisingly good The breakfast area was stocked and kept clean by a very friendly woman with a smile on her face Overall my family and I would definitely stay here again

Mary Martin

We arrived a little after 8pm after having a terrible experience with the hotel that shares a parking lot with this oneThe front desk clerk was friendly and courteous Checkin process was quick and hassle free; the rooms were clean and tidy

The double queen room we were in also had a pull out sofa which was perfect for our familyThis hotel was very inexpensive compared to some other higher end hotels in the area, but they pack a lot of quality into their prices Has everything you need for a quick weekend trip to visit friends or family and get some shopping done close by at the mallGreat value, will stay here again next time we are in town

6. The Graylyn Estate (4-star hotel)

  • Address: 1900 Reynolda Rd, Winston-Salem, NC 27106
  • Phone: (336) 758-2425
  • Ratings: 4.7 (401 reviews) Excellent
  • Website : The Graylyn Estate
  • Check-in time: 4:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Refined rooms & suites in a picturesque conference hotel featuring dining, a bar & an outdoor pool.

About this hotel

Within several stone buildings on a 55-acre estate that has ponds and walking paths, this charming conference hotel is less than a mile from shops at the Reynolda Village open-air mall and 3 miles from Interstate 40.The refined rooms feature free Wi-Fi and flat-screen TVs; some have marble tubs. Suites add sitting areas and/or fireplaces; there’s 1 with a 4-poster bed. Kids age 12 and under stay at no charge with an adult. Butler service and in-room dining are available.Parking, an area shuttle and a breakfast buffet are complimentary. There’s also an elegant restaurant and a cozy bar, plus a gym, an outdoor pool and multiple meeting rooms.

Things You Need to Know

  • Guests praised the rooms
  • Guests praised the service
  • Guests mentioned “ice cream” 10 times
  • The fitness center has treadmills and elliptical machines

Feedback From Real Customers

Suzanne Borton

We spent a night at the Graylyn while in town to tour Wake Forest We loved everything about our stay! The grounds are amazing, and the Manor House is charming We had a room on the third floor with plenty of room for the three of us

We enjoyed some lawn games before dark (and of course the ice cream!) The staff were all excellent as well, very friendly and helpful

Kristy Benoit

Everything was perfect! We had our daughters wedding here and it was truly the most breathtaking and magical day The staff was amazing, the butlers so kind and helpful, the food was great Everyone works really hard here

We had the most amazing shower and comfortable bed This is such an awesome and unique experience❤️ This place is a gem!

Joshua Hill

3/19/22 Stayed at the silo suite for my wife’s birthday Beautiful estate and room Didn’t go five stars and it will sound super petty

But for the lofty price, one of the few additional amenities, of which their afternoon cookies were included, was MIA We arrived at 4 to check in and: one you have to go get them yourself Two they were apparently out of the batter to make them the day we stayed Like how do you offer something at 600+$ a night and then not have it Otherwise it was a cool place to stay for a night Again If you have two things to offer at that rate Put it in the room for your customers on arrival Also, free water bottle or two would have been nice Simple things Paid less and got more at Fearrington house

7. Best Western Plus Hanes Mall Hotel (3-star hotel)

About this hotel

Part of the Hanes Mall shopping complex and across the street from Novant Health Forsyth Medical Center, this functional hotel is 1 mile from Interstate 40 and 9 miles from Smith Reynolds Airport.Modern rooms feature desks, microwaves and coffeemakers, as well as flat-screen TVs and free WiFi. Some include whirlpool tubs.Free cooked breakfast is served in a sleek dining room. Parking is also complimentary. There’s a seasonal outdoor pool and a fitness center. Other amenities include a 24/7 business center and a coin-operated laundry.

Things You Need to Know

  • The rooms have refrigerators
  • 2 min drive to Adventure Landing Winston-Salem
  • Some guests complained about the air conditioning
  • Some guests complained about the bathrooms
  • Guests liked the service
  • Guests praised the restaurant
  • Guests mentioned “Icemaker” 11 times
  • Guests praised the breakfast

Feedback From Real Customers

Cee Will

Overall decent value for price Inspect bed linens and towels, during my stay I was able to see dirt on the curtains, bed linen and towels In addition, the air conditioner was set on 69 upon arrival in the room however its so humid that it’s not cold

Turning the air down to 63 was a small relief There wew signs downstairs regarding eating in rooms but none inside the room itself that I noticed The gym was great Breakfast was really enjoyable because I love the automated pancake maker in addition to the choices that were staples and those they switched out daily

Teron Sloan

Rooms were nice The only complaint I have is bathroom supplies need to be replaced daily and I was staying two days but I had to get my keys reactivated on the second day So I had to make a extra trip to the front desk when I was ready to get to my room

The breakfast was very good and the attendant Swift was SUPPER He kept everything filled and fresh I really do not know how he was doing everything he was doing Best Western plus needs to do whatever they can to keep him

N C.

My experience with this hotel was horrible I thought it was convenient to choose this hotel because I have a family member across the street at Forsyth Medical Center Upon entering this hotel, I noticed the cleaning was poor and the up keeping of the hotel is poor

The elevators looked disgusting Looks like the elevator doors needed shining and the floor mopped The carpets looked disgusting There is a big red stain in the hallway of the second floor When I entered my room, the sink was dirty There was soap residue on the faucets It wasn’t even shiny The toilet paper in the bathroom was used The bath tub drain was broken and the tub was brown A few minutes after that, roaches were seen in the room The roaches were coming from the clock and dresser I was disgusted I contacted the lady at the front desk, and she let me switch rooms I could barely sleep because I thought I would see more roaches Another thing I thought was very inconvenient was that I had to go to the third floor just to get ice I was wondering how come ice can’t be on the floor you’re on? Also, the walls are so thin, it’s like I could hear EVERYTHING I do not plan ever coming to this hotel again

8. The Shaffner Inn (3-star hotel)

About this hotel

Inside a timbered house dating to the early 1900s, this 9-room bed-and-breakfast is 50 yards from Winston-Salem’s Business 40 highway, a 6-minute walk from the Children’s Museum of Winston-Salem and an 11-minute stroll from the Old Salem Museums & Gardens.Rooms are decorated in Victorian style with en suite bathrooms, TVs with cable channels and free WiFi. Some have Jacuzzis and/or minifridges, and a couple have antique fireplaces.A complimentary breakfast is served. Public rooms are available for meetings and events.

Things You Need to Know

  • Walking distance to Kaleideum Downtown and the Downtown Winston Salem
  • Guests praised the service, which has a concierge

Feedback From Real Customers

Sarah McCreight

Excellent experience and amazing staff – Neil and Katie were so helpful and friendly! They graciously accommodated our requests, and directed us to some quality food and entertainment options in the area We stayed in the Piedmont, which felt very 1980s cocaine-fueled yuppie yacht paradise as far as decor went, but the bed was very comfortable We loved the patio/deck and wondered what was up with the large rock structure – we were told it’s supposed to be a waterfall but there was no water! All in all, we’d definitely come back, though we’d probably select a different room next time

Diana Swenson

Spent a couple of wonderful days at Shaffer Inn Austin & Neil a wonderful hosts Made us feel so much at home

Had wine, cheese & fruit ready for us every night Great conversationalists Shirley is a great chef Breakfasts were delicious! Even had the pleasure of meeting Lou, one of the owners Shaffer Inn is centrally located to so many thingsNot every room has an en suite so be aware when booking

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9. DoubleTree by Hilton Hotel Winston Salem – University (3-star hotel)

About this hotel

Off Route 52, this modern business hotel with a glass facade is 1 km from SciWorks museum and park and 6 km from Wake Forest University.The relaxed rooms offer free Wi-Fi, flat-screen TVs and work desks, as well as minifridges, and tea and coffeemakers. Suites add microwaves, and separate living areas with pull-out sofas. Room service is available.Free perks include breakfast and parking. Amenities include a laid-back restaurant and bar, a 24-hour fitness center, an outdoor pool and a fire pit. There’s also a 24-hour business center, 7 meeting rooms and event space.

Things You Need to Know

  • Guests praised the beds
  • Guests mentioned the rooms are large
  • 15 min walk to Urban Air Trampoline and Adventure Park
  • One of the few hotels in the area with room service
  • Guests liked the friendly service
  • Guests liked the laid-back restaurant
  • Guests mentioned “Housekeeping” 16 times
  • Guests praised the outdoor pool

Feedback From Real Customers

Regina Biggs

The hotel was great I selected the hotel because of the price and close proximity to everything I needed access too while conducting business in Winston-Salem When I first walked into the lobby of the hotel the ambiance was so nice the decor was absolutely beautiful

I couldn’t wait to take pics The hotel was very clean I am that person that always travel with cleaning supplies and this was even before COVID I spray and wipe down everything and when I tell you there wasn’t a piece of hair on the bathroom floor, the bed linen was clean not a spot I threw away a lot of pretty clean Lysol wipes I liked it so much I booked a room for the following week to attend private services for my loved one The experience was absolutely great, the staff was wonderful I have no complaints I would definitely use this establishment on my next visit Thank you to the GM and the front desk clerks for everything

Maria Lopez

I had a great experience at Double Tree hotel The staff was friendly, prompt, and courteous They have a business center with Mac and a PC for all types of guests

They have bar and a well stocked snack cabinet The room was very clean, modern, and comfortable I liked that the heat was on before I entered the room I only stayed the night and it was just for a place to sleep so i didn’t explore much I would definitely recommend and try to stay there again if I’m in the area So far it’s been the best hotel I’ve stayed at in Winston Salem and I saw that they were pet friendly too!

Lisa Seye

Did note some stains in bathroom tub area but overall other areas of the room were clean This hotel had lots of amenities We were too busy with a wedding we were attending to take advantage of the bar and dining as well as the pool area

I noted the bar closed at nine pm on a Friday night I thought that was a bit early However, the room was very comfortable The doors are extremely heavy though/hard to push and hold open Front desk staff and cleaning staff were all friendly I did enjoy the digital key and using the app to check in and out

10. Courtyard by Marriott Winston-Salem University (3-star hotel)

About this hotel

This straightforward hotel is 0.8 miles from Wake Forest University and 4.6 miles from SciWorks, a science museum.Contemporary rooms offer free WiFi, desks with ergonomic chairs, flat-screen TVs with premium cable channels, and coffeemakers. Suites add separate living areas.Social spaces include a living room-style lobby. The American restaurant serves breakfast and dinner as well as all-day drinks, including Starbucks coffee. There’s also a business center with workstations and printers. Other amenities include a seasonal outdoor pool and a 24-hour exercise room, plus free on-site parking.

Things You Need to Know

  • Guests liked the clean rooms
  • 4 min drive to Lam Museum of Anthropology
  • Guests praised the friendly service
  • Guests mentioned lobbies 10 times
  • Guests mentioned pools 11 times

Feedback From Real Customers

Meg Foster

My husband and I were very delighted with out stay here especially giving much credit to Hannah at check in who acknowledged the nature of our stay and made the proper adjustments for bereavement The room accommodation were excellent and we appreciate you being pet friendly My husband truly enjoyed the food service especially the Strawberry French toast that was subjected by the lady that took the orders

Looking forward to visiting this location in the future👍🏾

11. Winston-Salem Marriott (3-star hotel)

About this hotel

A mile from the Old Salem Museum and Gardens, this polished downtown hotel is a 10-minute walk from Bailey Park and 3 miles from The Southeastern Center for Contemporary Art.The relaxed rooms offer free Wi-Fi, flat-screen TVs and desks with ergonomic chairs, plus coffeemakers and minifridges. Some include sitting areas and/or city views. Suites add separate living and dining areas.Amenities include a bar/restaurant, a lounge and a 24/7 fitness center, plus a business center. There’s also meeting and event space for up to 2,700 people. Breakfast and parking are available for a fee.

Things You Need to Know

  • Walking distance to the Downtown Winston Salem and Bailey Park
  • Guests praised the rooms but some complained about the kitchenettes
  • One of the few hotels in the area with room service
  • Guests praised the friendly service, which has a concierge
  • Guests mentioned microwaves 13 times
  • The fitness center has treadmills and elliptical machines
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Candra Burns

Great staff and very helpful people They accommodated my Service Dog with ease The conference I attended was great with plenty of room and good flow between event spaces

The parking choice was valet for $25 or Park on Your own across the street with a walking sky bridge which worked for me The food was great with many options Room was beautiful 😍 Would stay here again

Mandy

The location is great Everything is easily acceptable by foot The elevators work well and are quick

They handle large crowds with grace and efficiency It smells amazing! The rooms are just standard rooms though Two beds, a mini fridge that doesn’t get very cold You can’t adjust the ac lower than 67, which isn’t too warm but it feels warmer in the rooms than the temp suggests The TV remote wouldn’t always connect and there is no microwave The shower was really nice and had multifunctional heads

Alysia Hayes

Don’t pay with cash here or ask for a hypoallergenic pillow if you’re allergic to feather ones! At this Marriott, it seems all of the employees are able to only do things specifically listed in their job description! At check-in, the employee became very put out because I paid with cash and her whole demeanor changed She said “it’s not my job” to make change Once someone gave her change to give me, she handed me my receipt and room keys without another word! Late last night I realized all of the pillows on the bed were feather ones and I’m allergic

Since it was late, I used a stack of towels as my pillow This morning before 8:00, I went to the front desk to ask for a hypoallergenic pillow I was told housekeeping didn’t come in until 10:00 I started back toward the elevator because I planned to get back and rest while I could (here for a convention) But as I stood waiting for the elevator, I thought in a hotel this size someone had to be able to go get one pillow When I went back, the same employee was sitting in a side office on his phone When I asked if there was someone else who could get a pillow for me, he said he was the only one working and housekeeping wouldn’t be in until 10:00 So in an 18 floor hotel that’s packed out for the convention and a wedding, he’s the only one working?!? The worst part was his snooty attitude After looking at other recent reviews, it doesn’t seem like I’m the only one who’s noticed how unfriendly and condescending the staff is toward guests

12. Hilton Garden Inn Winston-Salem/Hanes Mall (3-star hotel)

About this hotel

Off Interstate 40 and Stratford Road (exit 189), this modern hotel is a 5-minute drive from upscale shopping at Hanes Mall.Each room offers flat-screen TVs with premium cable channels, microwaves, minifridges and free WiFi, as well as classic decor and custom-designed beds. Suites add separate living areas and whirlpool tubs.In addition to the cooked-to-order breakfast (fee) and on-site restaurant serving American cuisine, there’s a casual bar and a 24/7 convenience store. There’s also an indoor pool and fitness center, plus 3 meeting rooms, a ballroom and a business center.

Things You Need to Know

  • 8 min drive to Adventure Landing Winston-Salem
  • One of the few hotels in the area with room service
  • Guests mentioned the rooms are unclean
  • Some guests disliked the bathrooms
  • Guests mentioned lobbies 17 times
  • Guests liked the breakfast
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Frankie Criscuolo

Room was not clean on arrival Was in town on business for the High Point Furniture show A layer of dust was on both headboards in my room

The room also had less than pleasing odor The bathroom had hair on the towels, wall, and on the facetI told management and they quickly sent someone to “clean” The headboards were dusted and I asked for the sheets to be changed as dust would have gotten on the sheets (I have no idea if this was actually done) A light once over was not done on the bathroom The towels with hair on it, still there The hair on the wall, the same as when I took the photo The only thing handled was the hair on the facetHow did management respond you might ask I was given free breakfast for myself and a colleague for my first morning I’m not trying to pull a fast one and get freebies but unacceptable On the second morning I tested the front desk agent who originally sent up cleaning staff to see if he’d do the right thing and give me complimentary breakfast Not surprisingly he gave me this dazed look and said no it was only one comp I said OK and ordered It’s not about the money it’s about the principal of thingsSILVER LINING: I want to make it known and clear that the wait staff was absolutely delightful and kind I wish the rest of my stay was as good as the two women who waited on me Coffee was always full and they were as sweet as can beI will say this truthfully I NEVER write reviews and I am disgusted with myself for doing so but I can’t believe how poor the service was First time for everything right

Christine R

Giving 2 because many of the staffers very nice; other wise would be one! Hotel is in a good location so that helps but… my room was very dusty, beds sinking in the middle This entire hotel is dirty

Because we didn’t request housekeeping ( we checked in after a 9 hour road trip) they refused to clean the room I notified Noah, what when entering our room, it was very dusty, his response was , “well did you call down to the front desk?”, no apology, nothing I said no we were quite tired after a 9 hour drive and needed to eat and restBecause we didn’t ask for the room to be cleaned the first day we got there it wasn’t clean until the second day and he said well you should’ve seen the stickers on the mirrors and I said I didn’t see the stickers and at check in somebody should’ve said to us would you like the room cleaned for your stay; so unless you’re gonna give me a discount on the nights that I don’t request the cleaning then guess what you should be cleaning my room; it should not be on the customer it should be on the hotelIn the elevator there’s a big sign about how they want to make it right for you if it’s not right I can tell you with 100% certainty know what made no effort to make it right and just actually blamed us for not complaining that the room was dusty and not asking for it to be cleanedThe next time I have to be in the area I will stay at the Marriott this hotel needs to be updated the elevators are dirty they have a funny smell to them everything here looks dated and ugly the pool water looks gross I would never go in that pool and the coffee in the front is always old and coldIn addition it says it’s a smoke free hotel but in the areas outside the hotel the seating area is provided by the hotel is all cigarette butts all over the floor and everywhere nobody bothers to clean it up the furniture outside is really disgustingI cant be bothered to tell the manager, after reading the other reviews, clearly, noone here caresThis should be a motel 6 not a hilton

Stephanie Landry

No Spa!? Staff was pleasant, common areas and rooms were clean Apparently the hot tub was taken out of service TWO YEARS ago but no one has bothered to update their site listing The front desk clerk snickered when I asked

I chose this over other properties BECAUSE OF the spa (for my Mom to relax in) knowing this wouldn’t be a hotel full of kids Very disappointed and will NOT be returning

13. Courtyard by Marriott Winston-Salem Hanes Mall (3-star hotel)

About this hotel

This straightforward hotel is a 7-minute walk from the Hanes Mall and 5.8 miles from the University of North Carolina School of the Arts.Contemporary-styled rooms offer free WiFi, desks and flat-screen TVs, plus minifridges and coffeemakers. Suites add separate living areas with sofabeds, microwaves and wet bars.Social spaces include a living room-style lobby and a courtyard. The American restaurant serves breakfast and dinner, as well as Starbucks coffee. There’s also a 24/7 business center with workstations and printers, and 3 meeting rooms. Other amenities include a seasonal outdoor pool, a 24/7 exercise room and on-site free parking.

Things You Need to Know

  • Guests praised the beds
  • 14 min walk to Adventure Landing Winston-Salem
  • Guests liked the clean rooms but some disliked the kitchenettes
  • Guests praised the service
  • Guests mentioned “Bistro” 12 times
  • Guests mentioned lobbies 10 times
  • The fitness center has elliptical machines and treadmills
  • Guests liked the bar

Feedback From Real Customers

Connie Nickols

I reserved a room for my husband for two nights as a quiet getaway from a rather noisy and hectic recent home life The hotel itself was fine and my husband was comfortable in his room for the first night However, this morning, he was treated to two straight hours of constant banging as some kind of construction was happening

His sleep was disrupted and we were given no indication at all that there would be construction during his stay, so close to his room The entire point of this stay was rest and quiet, and my husband is now further from relaxed and replenished than ever When he told the front desk that this wasn’t working and would have to leave early, they told him he wouldn’t be charged the second night (the very least they could do since he wasn’t taking up the room space) I feel like I completely wasted my money and my poor husband is so frustrated that he won’t even consider trying this again somewhere else I’m disappointed in Marriott for not letting us know that there would be construction, which would have been fine if he wasn’t at the hotel during the day, but he was and we would have made other arrangements if we had known To be clear, the construction is not the issue at all Construction HAS to happen to maintain the space But they should have told us when I spoke to them directly before my husband arrived so we could have factored that into our plans I feel like it was just a blatant money grab and this is the second major disappointment I’ve had with a Marriott in the last two years, which is upsetting as I have been a long time customer

Janine Crawford

I was here on business and only needed 3 night On the last day I lost my car keys They help me look everywhere for them

They finally found them for me in the bistro They saved me just over $1400!! The staff also wished me luck on my interview and sincerely congratulated when I got the job By staff, I mean everyone from the front desk, house keeping and maintenence!! If I could give them 10 stars I definitely would!!

D. T.

I am a Marriott Ambassador (Lifetime Titanium Elite) level guest and I highly recommend that you stay away from this hotel I stay in Marriott Hotels over 200 nights a year and understand that things do not always go as planned but I can report that it is not very often that I say the hotel management DOES NOT care about the guests Over 2000 nights in Marriott hotels around the world and this is in the top 5 worst stays I have experienced

14. Hampton Inn & Suites Winston-Salem Downtown (2-star hotel)

About this hotel

A block away from a road lined with eateries, this straightforward hotel is an 18-minute walk from historical exhibits at the 18th-century Old Salem Museum & Gardens, and 2 miles from Highway 421.Casual rooms feature free Wi-Fi, fat-screen TVs, minifridges, and tea and coffeemaking facilities, plus microwaves. Suites add sofabeds.Hot breakfast is complimentary. Other amenities include an outdoor pool and a gym. There’s also meeting space. Valet parking is available for a fee.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests liked the beds
  • Walking distance to the Downtown Winston Salem and Kaleideum Downtown
  • Guests praised the friendly service

Feedback From Real Customers

Michael Konkol

First room smelled like previous guests had been smoking marijuana I called the desk and room was switched for us Parking can be a bit challenging for bigger vehicles

Especially if guests who are already parked fail to park within designated, painted parking areas Parking is $18/day Overall, nice hotel Nice staff Didn’t try breakfast Stayed 6-25/6-26 Would stay again Construction going on, but nice area

H Ward

I forgot I’d stayed here before until I walked in the room and the smell hit me Musty stuffy room Hot

The A/C worked great on the half of the room where the pull out couch is The room is long and narrow with a desk in center The a/c is on one side and straight across is the thermostat The bed is on the other end of the room Set on 68, it was hot all night unless we wanted to go lay in the couch Poorly thought out King suite Fridge broken The guy who checked us in charged us for our service animals and for parking after he sent us to park in a city building Thankfully the staff we checked out with noticed it and took it off Hard to park, small garage, bit of a hike to the city garage which was the only parking avail Although, if your going to stay here, choose city garage, it’s $9 per night vs Hilton’s $19 per night I won’t choose this hotel again Over priced for the quality,

Andrea Udovicic

If I can give them 0 starts I would Please read before you book with them My granddaughter was in movie so we all stayed there

Third day of filming we came back after 2 am There wasn’t any available parking spot I tried to contact them but no answer I called lady who’s son was playing in this film and when she called from room they answered and told her that I have to park at public parking I was alone/female with 8 years old girl in different state after 2am trying to find parking and after that since she was sleeping I couldn’t wake her up I had to walk on the street and carry my granddaughter on my back Guy who was working at hotel that night was very rude as well as manager when I spoke with her next morning Parking was problem even before than It’s very hard to pass cars parked there because very tight space I am 55 years old and I traveled a lot This is worse experience in my life I think this is safety issue me walking on the street with child after 2am in the morning Horrible,horrible, horrible They didn’t want to send me link for review I found it online

15. Comfort Inn & Suites Mocksville I-40 (2-star hotel)

About this hotel

Amid fast-food eateries at the intersection of Highway 601 and I-40, this laid-back hotel is 3 miles from the Brock Performing Arts Center and 51 miles from Charlotte Motor Speedway.The unfussy rooms come with free Wi-Fi and flat-screen TVs, plus microwaves, minifridges and coffeemakers. Suites add sofabeds.Parking and hot breakfast are complimentary. Other amenities include a gym, a seasonal outdoor pool and guest laundry facilities. Pets are welcome for a fee.

Things You Need to Know

  • Guests praised the unfussy rooms and the beds
  • 7 min drive to Lazy Elm
  • Guests praised the service
  • Guests mentioned pools 13 times
  • One of the few hotels in the area with a fitness center

Feedback From Real Customers

Carlos Lucio

Excellent experience Rooms are clean and they don’t smell like chemicals,old or anything funky Everything worked

Breakfast was made early and was hot including coffee The attendant came up to me personally and asked if I wanted more coffee Great service and decent price at the time Would recommend Parking could be better IMO but nothing to worry about

Shawn G

Facility was well maintained but staff ruined my experience Room was not clean, carpet so filthy that I had to wipe trash and dirt off the bottom of my feet after walking across the carpet Cleaning staff left French fries and trash on floor

They left used open soap bar in shower Breakfast had fewer items than most similar choice hotels and when I took a bite of my eggs I got the edge of a plastic bag in my mouth I told breakfast attendant about it and she acted like she couldn’t care less Not even an apology I went to check out and to alert staff of my issues but after ringing the bell several times no one showed up so I just left It’s time to make customer service a priority again I’m so tired of terrible service and everyone blaming Covid

Susan Wolf

We have stayed at this hotel for years This time there was a very large, very loud wedding group that was also staying at the hotel Our rooms (2) were over the pool where the evening pre-wedding party was going on

The guests were drinking and partying until 2am No one in our 2 rooms could sleep 2 different employees at tge front desk couldn’t have cared less that we were upset The one employee flat out told me that “they have 40 rooms and you have 2 so you don’t matter” We tried to call the corporate “24 hour, always answered” phone number It was a recording that told us if we are current guests and had an issue at the hotel, then we should call the front desk We will never stay here again

16. Hampton Inn and Suites-Winston-Salem/University Area NC (3-star hotel)

About this hotel

Located 4 miles from Wake Forest University, this modern hotel is 1 mile from the SciWorks interactive museum.Flat-screen TVs with HD channels, coffeemakers, minifridges and both full and lap desks (for working on the bed) are offered in each room, as are free Wi-Fi and custom-designed beds. Suites add separate living areas.Free hot breakfast (daily) and breakfast bags to go (weekdays) are available, and there’s an indoor heated saltwater pool. Other amenities include a 24-hour snack shop and free parking, plus a business center and meeting rooms.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the beds
  • 8 min walk to Urban Air Trampoline and Adventure Park
  • Guests praised the friendly service
  • The fitness center has weight machines and free weights
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Holly Steel

Wonderful place to stay and boy did they save me! The Inn is clean, convenient to everything and the staff goes out of its way to helpI’ve been doing a ton of travel for work lately: Washington DC and NYC and most recently North Carolina This past week I stayed at the Inn for two nights and couldn’t have enjoyed my time there anymore than I did

The room had a great setup for my laptop and work needs, the Refridge came in handy for snacks and leftovers and the bathroom was spacious Best of all, the staff was so accommodating- far more so than other places I’ve stayed in recent months And when I made the huge mistake of leaving my wallet on the counter after I paid my bill, Landon reached out to me and Kirby quickly Fed Exed it to me They virtually saved my life because everything, including cash and my vaccination card, was in it What a relief to receive it intact today at my home in Massachusetts! Thank you for a wonderful stay Next time I’ll keep a tighter grip on my wallet

17. The Hawthorne Inn & Conference Center (3-star hotel)

About this hotel

Set 2 miles from Wake Forest Baptist Medical Center, this straightforward hotel is a 13-minute walk from Old Salem Historic District and 4 miles from Reynolda House Museum of American Art.Modest rooms and suites come with microwaves, minifridges, free Wi-Fi, and tea and coffeemakers; 1 suite has a whirlpool tub.A hot breakfast buffet, parking and a medical-center shuttle are complimentary. Other amenities include a laid-back eatery/bar, a seasonal outdoor pool, a gym and a business center.

Things You Need to Know

  • Guests praised the beds
  • Guests mentioned the rooms are clean
  • Walking distance to Kaleideum Downtown and the Old Salem Historic District
  • Guests mentioned “Bag” 11 times
  • Guests praised the outdoor pool

Feedback From Real Customers

MARK MANCHETTE

The price was actually fair, and the front desk staff was courteousHOWEVER, the first room I was put in, the air conditioning had a major problem, as it sounded like a crop duster was landing in the room It was VERY loud, on high, medium, and low speeds! That was room 210

SO, I ask the staff for another room And they changed me to room 219…which was FAR worse, because the room was HOT! Unbearably hot! No matter how the thermostat was set, it only blew out HOT air The on duty staff tried to shake it off as it’s winter, the system is set up for heating YEAH RIGHT! I didn’t buy that BS I ASKED for another room So…Room 220! The room was QUITE COMFORTABLE! The room was cooler, the way I like it and need it, so I can sleep The system was very quiet! No crashing crop duster sounds No rip-roaring Hellish temperatures!Bed is very comfortable No noises Slept GREAT!Would I recommend this hotel? Yes I would, just be sure to test the air/heat system immediately after checking in It was very clean and very quiet, and I slept like a brick

Erin Jean

I liked that we were placed at the end of the hall The room was okay, minus the blood on the curtains and the coffee splatter on the wall I was seeing all these photos of breakfast on past reviews

I was so excited for a delicious breakfast, only to be given a bag that had water, 2 granola bars and a fruit cup However, the staff has been nice and the location was good

Vicki DeMeyer

We reserved room 220 on June 24th and there was sticky soda that had run down around the mirror, inside the lampshade and on the wall above microwave Disgusting!Went to breakfast at 8:30 (breakfast was available until 9:30) and all they had left were bran muffins and plain bagels We were informed that the “fresh fruit” was already gone? Needless to say, we didn’t eat any breakfast

Went to breakfast elsewhereAnd…the orange “juice” wasn’t real orange juice The least you could do is charge me less for the room I don’t believe your website stated continental breakfast consisted of muffins, plain bagels and “juice”

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