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14 Best 5 star hotels in Westfield, MA (2022)

5 star hotels in Westfield, MA

1. Fairfield Inn & Suites by Marriott Springfield Northampton/Amherst (3-star hotel)

About this hotel

Off US-5, this unpretentious hotel is a mile from The Botanic Garden of Smith College and 10 miles from Skinner State Park.Featuring carpeted floors and bright accent walls, the laid-back rooms and suites offer free Wi-Fi, flat-screen TVs and minifridges, plus microwaves, and tea and coffeemaking equipment. Some have sitting areas and/or pull-out sofas.Breakfast is complimentary. Other amenities include a gym, a convenience shop and an indoor pool, plus meeting space.

Things You Need to Know

  • Guests praised the rooms, which have microwaves
  • Guests praised the bathrooms
  • 5 min drive to the Smith College Museum of Art
  • 13 min walk to nearest train station
  • Guests praised the friendly service
  • Guests liked the restaurant
  • Guests praised the fitness center, which has free weights
  • Guests praised the indoor pool

Feedback From Real Customers

Nathan Santos

I have seen better Marriot hotels before Small swimming pool Nice room with sheets and bedding

I spent my time in downtown Northampton and the journey from the hotel was pretty smooth I did most of the research for staying in West Massachusetts and this hotel was fine We had a good time and it was worth the drive from the east We made memories, but hotel quality was 3 stars

2. Hampton Inn Springfield South Enfield (3-star hotel)

About this hotel

Set in a commercial area, this straightforward hotel off Interstate 91 is 5 miles from Six Flags New England amusement park and 9 miles from downtown Springfield.The simple rooms have free Wi-Fi, flat-screen TVs, desks and coffeemakers; some also have pull-out sofas. Suites add minifridges and microwaves, as well as sitting areas.Complimentary amenities include parking, and hot breakfast or weekday breakfast bags to go. There’s a glass-enclosed indoor pool and hot tub, and an exercise room, plus a coin-operated laundry.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the beds
  • 6 min drive to the Windsor Locks Canal State Park Trail
  • 15 min drive to Bradley International Airport
  • Guests praised the friendly service
  • The fitness center has weight machines and free weights
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool

Feedback From Real Customers

Christina Gondek

We stayed here and blocked off rooms for family and friends for our wedding weekend It was the best hotel experience any of us ever had Tamika (the manager) would bend over backwards for you and all the maintenance workers were right there offering to help with anything

They set up pull out beds for bridesmaids to all be in one room, Gabe set up a wedding website for us to use on the invites so everyone had ease booking the rooms, the breakfasts were free and delicious, maids cleaned rooms first so people could check in early and get to our wedding rehearsal Everything was perfect They made our very busy weekend and our first night as husband and wife so easy and magical!

Justin Loughman

We chose this location due to proximity of Six Flags Very simple easy stress free ride to the park within 15 minutes The entire staff was very helpful and attentive to the details, always observed diligently cleaning all day

Every interaction at the front desk was efficient and pleasant The entire staff deserves recognition for ask the hard work noticed Upgraded and extended our stay because we enjoyed the location Also surrounded by food options, cinema half mile away We already have planned our next stay in a few weeks

ASC Professional Handling

Good rooms Service is below average Called down for extra blanket never received it

Called next night and got it awhile later On our 3rd day we are allowed to have the room cleaned We requested and it was never done Service was nothing better than red roof If you wanna pay the extra money for nicer hotel and service I suggest Marriott in Enfield One exit from this Hampton inn Had to stay here since it was full for the week

3. Residence Inn by Marriott Springfield Chicopee (3-star hotel)

About this hotel

Off I-90, this informal extended-stay hotel is 3 miles from Westover Air Reserve Base, 7 miles from Mount Holyoke College and 8 miles from Naismith Memorial Basketball Hall of Fame.The contemporary studios come with kitchens, sofabeds and free Wi-Fi, plus flat-screen TVs. The 1- and 2-bedroom suites add separate living areas.Freebies consist of a hot breakfast buffet, parking, and regular evening social with snacks, as well as a grocery delivery service. Other amenities include a convenience store, an indoor pool, a fitness center, and an outdoor space with BBQs.

Things You Need to Know

  • Guests praised the kitchenettes
  • Guests praised the rooms, which have refrigerators
  • 10 min drive to Chicopee Memorial State Park
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests praised the indoor pool

Feedback From Real Customers

Katy Phillips

Hotel staff were friendly and hospitable The place is immaculately clean Our room was fantastic- very large, looked new, and had many amenities

The pool area was nice and had an outdoor basketball court and fire pit area next to it There’s also an indoor exercise room The hotel offers breakfast with your room Nearby there are many stores and restaurants if you need anything

4. Hampton Inn Chicopee/Springfield (4-star hotel)

About this hotel

Set 3 miles from Westover Air Reserve Base, this modern hotel is 10 miles from Naismith Memorial Basketball Hall of Fame and 7 miles from Springfield Armory.Contemporary rooms feature free WiFi and flat-screen TVs with HD channels, plus coffeemakers, desks and custom-designed beds. Suites add separate living areas. Some rooms and suites also have whirlpool tubs.In addition to free parking, an area shuttle and hot breakfast (or weekday breakfast bags to go), there’s an indoor pool and a fitness center. Other amenities include a coin-operated laundry and a business center.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • 9 min drive to Chicopee Memorial State Park
  • Guests praised the friendly service
  • Guests mentioned hot tubs 13 times
  • Guests praised the indoor pool

Feedback From Real Customers

Tara Hotaling

Very nice hotel The pool is open from 9-9 (For the kids) 🙂 They have a very delicious Breakfast, with tons of choices

Pricing isn’t bad either Once again though, I am all about the interactions The Gentleman that works at the front desk that checks you in was very nice Greeting us and chatting with us about our stay Can’t ask for better service!!!

Hannah Branham

Stayed for 3 days for work the room was very clean when I walked in I mean you could smell they just finished cleaning it was great The bed is really comfy has a really nice comforter and pillows The bathroom was very clean only problem with the whole experience was that the toilet kept getting clogged when I first walked in it already needed to be clogged before using it and also the sink wasn’t letting out water seems to be a little plumbing issues but room was comfy and cosy most of the employees were very nice and accommodating the pool is very nice it’s heated no salt water the gym also has a few good things to use and a water station

All and all great experience

Michael Bath

It’s a decent enough hotel Clean, friendly service, etc However, it appears as though it hasn’t been updated in quite some time

Decor was much more dated than many Hampton Inn’s I’ve stayed at Television was also quite small Location is okay, but there’s virtually nothing within walking distance unless you like crossing very high vehicular traffic areas, there is at least a Starbucks across the parking lot

5. Lily House (3-star hotel)

  • Address: 13 Bridge St, Suffield, CT 06078
  • Phone: (860) 798-8498
  • Ratings: 4.7 (30 reviews) Excellent
  • Website : Lily House
  • Check-in time: 3:00 PM
  • Check-out time: 10:00 AM
  • Quick Summary: Traditional rooms, plus a wraparound porch, a stately dining room, a garden & free hot breakfast.

About this hotel

This quaint bed-and-breakfast is a 13-minute walk from Suffield Country Club, 5.2 miles from Bradley International Airport and 7.2 miles from the Connecticut Trolley Museum.Cozy rooms are decorated with traditional furnishings, and some have antiques, claw-foot baths and/or flat-screen TVs. A suite features a private balcony, a pull-out sofa and a fireplace.Amenities include a garden, a wraparound porch and a formal dining room with a tin ceiling. Hot breakfast is complimentary, and guests have access to a microwave, a fridge and a computer.

Things You Need to Know

  • 5 min drive to the Windsor Locks Canal State Park Trail
  • 9 min drive to Bradley International Airport
  • Guests praised the service

Feedback From Real Customers

Carl Hess

We had a wonderful stay and Lorraine, our host, was terrific! We will definitely be coming backThe beds are comfy, the house is beautiful, and the breakfast was superb Book your room now because they fill up fast!

Dani D’Aquila (Beanie)

The cooking is homemade and incredible Incredibly served in a gorgeous and beautifully furnished dinning room Everything is very old fashioned looking and well decorated

Very ‘homey’ The hosting is very well done and comfortable They allow you to bring in alcohol you’ve purchased The rooms are so very nice with large windows and there’s even a suite The outside is just as gorgeous with a wrap around porch with plenty of nice seating Well gardened Beautiful

Sidney Wolf

Disregard previous positive reviews for this business They were for the prior owners who transferred the business in late 2018 If Google Reviews allowed me to give no stars, I gladly would

Do not attempt to make a reservation on the website of the Lily House and prepay I did so for a room Despite charging my credit card for the full rate, Lily House contined to indicate the room was available on their reservation portal, allowing it to be booked by others When I expressed concern via emails, asking for definite confirmation of my reservation, Lily House did not reply Money pocketed, no room Next step, a complaint to the Better Business Bureau

6. Courtyard by Marriott West Springfield (3-star hotel)

About this hotel

Off Route 5 and near the Connecticut River, this unpretentious hotel is 5 miles from the Naismith Memorial Basketball Hall of Fame and 6 miles from the Springfield Armory National Historic Site.Relaxed rooms provide free Wi-Fi, flat-screen TVs and minifridges, as well as tea and coffeemaking facilities. Suites sleeping up to 5 people add separate living areas.There’s an airy restaurant/bar. Other amenities include an indoor pool, a fitness center, and meeting and event space. Breakfast is available for a surcharge.

Things You Need to Know

  • Guests praised the rooms
  • Guests mentioned the service is friendly
  • Guests mentioned beds 14 times
  • The fitness center has weight machines and treadmills
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Raul C

Worst hotel experience in my life I am willing to bet my last dollar the most of the 5 star reviews on this page are fakeThings they won’t tell you before you book: Indoor pool has a 5 person limit (and time slots were booked our entire stay)

Elevator out of service the entire stay Thermostat out of service the entire stay No microwave in the room The hotel is dingy, it looks nice in their pictures but trust me, this place is like a renovated Super 8 that had lipstick thrown on the pigStaff was rude from the beginning They lied and said there were no rooms available for early check-in until other families from our group arrived with our kids and were making noise in the lobby Then, magically, dozens of rooms opened up After that, the guy at the front desk decided to make his own rule that kids weren’t allowed to be in the hotel common areas without an adult We were treated like prisoners by the staff the entire stayAlso, don’t eat the breakfast My son waited an hour for cold pancakes When we told the worker that they forgot the bacon, he did apologize and return with his bare hand full of cold crumbled up bacon which I declined

7. Naomi’s Inn Bed and Breakfast (3-star hotel)

About this hotel

A 9-minute drive from the Springfield train station, this laid-back B&B sits opposite the Baystate Medical Center. The Mass Mutual arena and convention center is 5 minutes’ drive away.The 5 individually-themed rooms (ranging in style from Louis XIV to Asian) all have private bathrooms, free WiFi and satellite TV. Some rooms have period furniture.A full farm-to-table breakfast is served in the dining room, and light snacks are offered 24/7. Parking is free.

Things You Need to Know

  • Guests praised the rooms, which have kitchenettes
  • Guests praised the bathrooms
  • 6 min drive to the Naismith Memorial Basketball Hall of Fame
  • Guests praised the service
  • Guests praised the breakfast

Feedback From Real Customers

carissa wagner

I wish I could give more than five stars honestly We came for our daughters birthday and we’re looking for somewhere to stay because we were doing some shopping in the area I have never been so happy with a place we have stayed

We ended up not doing much shopping because we all wanted to it stay at the inn We stayed in the kinda cape room The detail and thought that went into these rooms is so apparent The beds were insanely comfortable The breakfast, oh man!, hands down the best breakfast we have ever had I will be dreaming about that breakfast! I sat and talked with the owner for a bit and she is the most kind hearted and down to earth person ever You can tell she has put her heart and soul into the inn and it truly shows We can’t wait to come back!

Anselm Beach

This was my first time staying at an actual bed and breakfast and Marci and crew did not disappoint! The rooms have different themes, are very comfortable, and you can tell that a lot of thought has been put into every detail! I did some extensive research prior to booking here, and read many reviews If you’re reading this one, you’re probably doing the same Take my word for it, the owners here are extremely accommodating, kind, and put so much effort into making everyone’s stay relaxing and memorable

So take chance! The odds are very much in your favor that you’ll have a unique and pleasant experience and meet some great people along the way!

Jacob Stinchcomb

Innkeeper is very nice and friendly and for the location, has done a very nice job of making it feel homey There is a room for all occasions! And to top the cake, the breakfast was one of the best I have had in a longtime, I should have asked for the French toast recipe 10/10 Recommend

Really close to SixFlags Way better than some big corporate hotel

8. Hampton Inn West Springfield (3-star hotel)

About this hotel

This modern hotel is 1 mile from the Dr. Seuss National Memorial Sculpture Garden, 4.3 miles from the Naismith Memorial Basketball Hall of Fame and 3.7 miles from the Springfield Museums.All rooms include free Wi-Fi and custom-designed beds, plus full and lap desks (for working on the bed), microwaves, minifridges, coffeemakers and flat-screen TVs with HD channels.Freebies include parking, hot breakfast or weekday breakfast bags to go. There’s an exercise room and an outdoor pool, plus a business center.

Things You Need to Know

  • Guests liked the clean rooms and praised the beds
  • 7 min drive to the Naismith Memorial Basketball Hall of Fame
  • Some guests disliked the bathrooms
  • Guests praised the friendly service
  • Guests mentioned lobbies 11 times
  • The fitness center has free weights
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Vanessa DelGizzo

I have been staying at Hampton Inn in West Springfield for 7 months now as a travel RN Tammy is always so accommodating with my booking and difficult work schedule The staff is incredible

Yaira is so hardworking, personable, and at your service whenever need be!! She’s awesome! Ruth and David are so pleasant and also very helpful! They always make such great potatoes! The cleaning staff is always so sweet and hardworking as well Would definitely recommend staying here!

Iv Mend

Clean enough and with very good breakfast, nice staffHowever, before making the reservation, I was told we could use the facilities after checkout, specifically the pool Which is the way it is in almost every hotel I’ve stayed in my life (even provide storage)

The pool was one of the main reasons we took the hotelThen, that morning I was told we couldn’t use it because we would no longer be guests at the hotel After spending $450 for two rooms for a night we would not be considered guests that day and not be allowed to get in a pool that is just there

Brent Alford

Did not enjoy the stay at this hotel The heater made a strange noise throughout the night I mentioned in the morning but was also checking out so no idea if they resolved

The rooms was one of the smallest rooms I have stayed in at a hotel The bathroom was also small and laid out in a weird design The room was clean and the bed was ok Breakfast wasn’t bad and typical Hampton Inn and included eggs, meat, potatoes and other options In a pinch it would get the job done if traveling through the area and need a basic place to spend the night but there are much better options in the area

9. Fairfield Inn & Suites by Marriott Springfield Enfield (3-star hotel)

About this hotel

In a tree-filled area and off Interstate 91, this down-to-earth hotel is 8 miles from Six Flags New England amusement park and 11 miles from Bradley International Airport.The unfussy rooms and suites provide Wi-Fi, flat-screen TVs and sofabeds, plus minifridges, microwaves and coffeemakers.An outdoor pool is flanked by a sundeck. A low-key poolside cafe/bar has a terrace with a fire pit. Other amenities consist of a 24-hour gym, a basketball court and event space, as well as a lobby lounge featuring a fireplace. Parking and breakfast are available.

Things You Need to Know

  • Guests liked the unfussy rooms
  • 8 min drive to the Windsor Locks Canal State Park Trail
  • Some guests disliked the bathrooms
  • Guests praised the friendly service
  • Guests liked the beds, mentioned 14 times in reviews
  • The fitness center has treadmills and elliptical machines
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Derek

After 8 hours at Six Flags coming to this warm, inviting hotel was fantastic The place is immaculately clean My little fella and I loved the room! The bed, pillows, and comforter were so Comfy

The front desk clerks were all super friendly, and polite We ate at the bistro, the portions were huge Breakfast this morning was also a great spread, so Tyler and I had an amazing stay Lastly, the TV in a the room let us log into our Netflix account to watch a movie last night, so our overall rating is 5* to a Great hotel, with an excellent staffDerek

mike martin

Breakfast is amazing! Many aren’t doing breakfast anymore but this place has many hot and cold options for breakfast It’s why I will be back Everything is clean and modern

Staff is very resourceful and happy to work hospitality Parking is free and the lot is big enough to accommodate ANY vehicle They have a bar and restaurant on site A nice gym as well as a nice outdoor pool The only complaints I had are the ice machines are hard to use The business center printer was not working(sweet girl at front counter still took care of my needs) tho Another very nice plus was it did not sleep like marijuana Most places nowadays do Either way you can’t go wrong

Jeni Skukowski

Very clean, super bed and linens, towels super soft as well Nice TV, needs another outlet on the wall by the bed to plug in phone charger Pretty wall covering

Nice bathroom, toilet a bit loud! The bathroom sliding door has to go Mine fell off the track, extremely heavy and unsafe, especially with a mirror on it Staff friendly as was manager Nikki Breakfast decent Coffee good

10. The Hotel Northampton (3-star hotel)

  • Address: 36 King St, Northampton, MA 01060
  • Phone: (413) 584-3100
  • Ratings: 4.3 (793 reviews) Very good
  • Website : The Hotel Northampton
  • Check-in time: 2:30 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Traditional hotel offering free continental breakfast, parking & Wi-Fi, plus a cafe & a tavern.

About this hotel

Built in 1927, this traditional, redbrick hotel is a 4-minute walk from the Iron Horse Music Hall and an 8-minute walk from Smith College.Bright, classically furnished rooms come with free Wi-Fi and flat-screen TVs. Upgraded rooms and suites have balconies, whirlpool tubs, fireplaces and/or kitchenettes. Room service is offered.Continental breakfast and parking are complimentary. Dining options include a casual cafe and a fine-dining restaurant in a reconstructed 200-year-old tavern. There are also meeting rooms and two ballrooms used for events and weddings, plus 24-hour business and fitness centers.

Things You Need to Know

  • Guests praised the beds
  • Guests liked the clean rooms but some complained about the kitchenettes
  • Walking distance to the Parsons, Shepherd, and Damon Houses Historic District and the Smith College Museum of Art
  • One of the few hotels in the area with room service
  • Guests mentioned “brunch” 37 times
  • Guests praised the nightlife
  • Guests liked the bar

Feedback From Real Customers

Mike Guigli

I was at Hotel Northampton in May of 2022 for two nights The first night being the night before my daughter’s wedding It was an unusually warm couple days and the air conditioning in our room was less than adequate

This was not a big deal for me but my wife is sensitive to warm/hot room conditions so it was an issue for her The first night the fire alarm system sounded at about midnight and lasted for about 15 min I dealt with that OK When it went off again at about 2 am many people (including me) evacuated the building and were allowed in again 45 minutes later Remember what I said earlier it was the night BEFORE MY DAUGHTER’S WEDDING I got about 3 hrs of fitful sleep total and was not in good shape on her wedding dayI waited until now Aug 4 2022 to write this review as I hoped to replace my forever memory of Hotel Northampton as a place that never acknowledged my inconvenience and proactively did nothing Management knew a large wedding party was there and did refund the rental costs of a few guests that asked for it I didn’t ask then and won’t ask now; excellent customer service doesn’t wait to be askedThat’s it I’m done, just wanted to share a very personal experience

Alex Gorniak

My wife and I recently stayed at the Hotel Northampton in the Gothic Garden Suite for our wedding weekend We really enjoyed our spacious room especially for having our brides and groomsmen over prior to the wedding Hotel Northampton was great to work with during our planning process to block hotel rooms for our guests as well as hand out gift bags when our guests arrived

Additionally, Hotel Northampton is located in the heart of Northampton which made it very easy to walk to nearby restaurants/stores We highly recommend a stay at this wonderful hotel and could not have asked for a better wedding weekend accommodation!

Jama Barreh

The building is updated nicely but it shows its age in few place such as the elevators I found the room to be very clean and comfortable The staff is EXCELLENT

Very welcomingWalkable distance from Smith College and Main St

11. Jay’s Bed & Breakfast

About this hotel

1109 Dwight St, Holyoke, MA 01040(718) 496-9857

Things You Need to Know

  • The rooms have kitchenettes
  • 12 min walk to the Wistariahurst
  • Guests praised the service
  • Guests mentioned “brunch” 12 times
  • Guests praised the breakfast

Feedback From Real Customers

Pete R.P.

Such a lovely stay!!We enjoyed every minute of our time here Jay was welcoming and kind and our room was clean/quiet/cozy Breakfast was an inspired/homemade dish and we just really couldn’t have asked for anything more

This was an easy review to write because everything was solid, and we’d come back in a heartbeat

dana tomlin

Had a great stay at Jay’s He is very attentive & communicative He & his team were hosting a graduation party over the weekend

He made sure to plate food for me & I enjoyed watching the festivities from my roomYou are given a skeleton key to your room I got the Peurto Rico room! Great space There was a private bathroom with a shower I also had access to a shared bathroom with a deep tub for soaking There are plenty of spaces to enjoy the outside, work, or read a bookThe food was great & Jay’s special blend coffee is NOT to be missed Definitely a very special place đź’ś

Dennis Schaeffer

You could choose a nice mid-range hotel for your western Massachusetts lodging needs You could It’s a free country

Heck, we almost went that route this weekendBut blessedly, we chose Jay’s B&B instead It was 97 degrees out when we arrived, but we somehow felt ourselves cool off as our host wrapped us in the warmth of his hospitality before we’d even grabbed our overnight bags from the car It’d been a long crazy day And Jay read it on our faces, and then effortlessly acted as a true host does in easing and comforting weary travelersThere’s more to the story from there, and it’s in the same veinBreakfast was a singular delight — only our host Jay could outshine that wonderful meal So do yourself a favor next time you’re swinging through the area — or, heck, make it a destination unto itself — book a stay with Jay and be reminded of what true hospitality is

12. D. Hotel Suites & Spa (3-star hotel)

  • Address: 1 Country Club Rd, Holyoke, MA 01040
  • Phone: (413) 533-2100
  • Ratings: 4.4 (683 reviews) Very good
  • Website : D. Hotel Suites & Spa
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Homey rooms & suites in a polished hotel offering an indoor pool & a gym, plus free breakfast.

About this hotel

Adjacent to Holyoke Country Club, this refined hotel is a mile from Mount Tom State Reservation and 5 miles from The Botanic Garden of Smith College.Homey rooms offer free Wi-Fi, flat-screens and coffeemakers. Some add fireplaces, 4-poster beds and/or sofabeds; studios and 1- to 2-bedroom suites have kitchenettes or full kitchens. Room service is available. Kids age 15 and under stay at no extra cost with their parents.Parking and continental breakfast are complimentary. Other amenities include an indoor pool, a hot tub and a gym, plus a wood-paneled lobby lounge with a fireplace. A steakhouse and a casual eatery are attached to the property.

Things You Need to Know

  • Guests praised the large, clean rooms and liked the beds
  • 4 min drive to the Dinosaur Footprints Reservation
  • One of the few hotels in the area with room service
  • Guests praised the casual restaurant
  • Guests mentioned “brunch” 15 times
  • Guests praised the breakfast
  • Guests liked the nightlife

Feedback From Real Customers

Danielle Gagnon

Highly recommend I have stayed at the Dhotel numerous times It has a little bit of everything for everyone

Pool and hot tub are well cared for Beds are super comfy Breakfast is included and always a plus But mostly the staff are very attentive, and accommodating This hotel beats any chain/corporate hotel, which is an even bigger plus to support local entrepreneurs! Will definitely be back!

Lisa G

The hotel property is very nice The breakfast is great- fresh food and many choices The rooms are large and comfortable

The reason for the low rating is the terrible staff The front desk called my room at 4:30 AM and woke me up to tell me my son was on the lobby and had arrived My son was sleeping in our room! When I asked about it later that day, the man said that this person had our room number so he called us to see if we were waiting for him I asked if he checked his name or his parents’ names before ringing a guest’s room He said he had not I was woken up because of incompetence When I spoke to the manager the next day he was very nonchalant He did admit that his staff needed to be trained better His attitude was not very apologetic Also- I was there for 2 nights and my room was never cleaned When I asked they said they only clean upon request I wish I had known that I had to request That should be told to guests at check in I asked why I wasn’t told and they said that most guests just know that How can I know if I’m not told The staff is poor with terrible communication with guests Although it’s a very nice hotel, because the staff is so awful, I would not go back nor would I recommend it

Ernest Brown III

Clean and well maintained Staff were friendly and informative Pool and hot tub were just perfect

Breakfast was delicious Rooms were clean and provided that home feeling The only negatives would be the beds were very stiff and uncomfortable The elevator takes a long time to go from point A to point B When you exit the pool area you have to walk to the other side to use the elevator and water is noticed on the floor Sure you can put a wet floor sign down but if it isn’t picked up people will walk all over it and make mud from the dirt from the bottom of peoples shoes

13. Hilton Garden Inn Springfield, MA (3-star hotel)

About this hotel

Located on the grounds of the Basketball Hall of Fame and adjacent to Interstate 91, this modern hotel is a 10-minute drive to the Six Flags New England amusement park.All rooms and suites offer traditional decor and custom-designed beds, plus flat-screen TVs, microwaves, minifridges and free WiFi.A cooked-to-order breakfast is available (fee), and there’s an on-site restaurant and bar serving American cuisine, as well as a 24/7 market. There’s also a fitness center and the indoor pool. Additional amenities include 4 meeting rooms, a ballroom and a business center. The restaurant has nightly live music from May to September.

Things You Need to Know

  • Guests mentioned the rooms are clean
  • The rooms have minibars and TVs
  • Walking distance to the Naismith Memorial Basketball Hall of Fame and Connecticut River Walk Park
  • One of the few hotels in the area with room service
  • Guests liked the on-site restaurant
  • Guests mentioned hot tubs 11 times
  • One of the few hotels in the area with a casino
  • Guests praised the bar

Feedback From Real Customers

Natasha Richards

My room was neat and clean, and the staff was super helpful and personable! The morning breakfast waitress, Lake, was super nice and on top of her orders and kept our cups full! The location was easy for me to get to after a long drive, and since I typically like to Stat at Hilton hotels, the team here only reinforces my choice! I didn’t make use of the gym this time around, but definitely got in soe pool time in both the pool and the hot tub! This made for a good night’s sleep!

Cheryl Lampitelli

Nice hotel Hate the Covid restrictions We stayed for 5 days for an outdoor show

Our room was never cleaned With 2 small garbage cans they got full after the 1st day We had to ask for them to empty the garbage We had to request more towels as if 4 towels between 2 people would ever be enough for 5 days We had to request more coffee pods and creamer etc Hopefully the next time we visit, these restrictions will be lifted

Samuel Leroy-Melamed

Uh Fairly mediocre accommodations, to be honest There didn’t appear to be a fan in the bathroom, so that was kind of a bummer

The staff was mostly reasonable It was frustrating that a free breakfast option wasn’t available, but I understand that that’s not an individual hotel’s decision, usuallyThe proximity to the Hall of Fame was great Reasonable enough proximity to the casino, though there are certainly other hotels that are closerParking was easy, so there’s that

14. Old Riverton Inn and The Royal Coachman Tavern (2-star hotel)

About this hotel

Set in a historic stagecoach inn built in 1796, this quaint B&B is across the street from Farmington River, 3.3 miles from Peoples State Forest and 8.8 miles from Ski Sundown.Simple rooms have antique-style furnishings and cable TV. Some feature river views, fireplaces, canopy beds, minifridges and/or vintage spinning wheels.Amenities include a circa-1940s bar/restaurant with flagstone floors and hand-painted murals, plus an event room with a fireplace. Continental breakfast is available.

Things You Need to Know

  • One of the few hotels in the area with air conditioning
  • 6 min drive to American Legion State Forest
  • Guests praised the service
  • Guests mentioned “buffalo wings” 10 times
  • Guests praised the breakfast
  • Guests praised the bar

Feedback From Real Customers

Robin Gagne

Didn’t stay here, but eat here as often as I can Service is always excellent, food is delicious! Fries are crisp, skin on, perfectly seasoned Burgers cooked to order (and I like mine very rare), risotto is very good, VERY rich and a bowl will easily feed 2 people

Drink specials are creative and tasty Great selection of local beers on tap

Jeffrey Bowers

Some of the best wings that I have ever had! Perfect outer layer of a thin crisp was a great appetizer! The entrée was a generous portion of a well cooked and delicious pork loin You are missing out if you haven’t dined here If you choose to go at a rush hour, save yourself some time and call ahead for a reservation

If not, you can always enjoy yourself in the bar area beforehand

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