hotel for couple

15 Best 5 star hotels in Warrensville Heights, OH (2022)

5 star hotels in Warrensville Heights, OH

1. Residence Inn by Marriott Cleveland Beachwood (3-star hotel)

About this hotel

Off I-271, this modern all-suite hotel is 3 miles from shops and restaurants at Legacy Village, and 21 miles from the Great Lakes Science Center.Contemporary quarters, ranging from studios to 2-bedroom suites, feature pull-out sofas, dining areas and kitchenettes, along with free WiFi and flat-screen TVs.Freebies include hot breakfast, parking, regular evening socials and grocery delivery service. Amenities consist of a seasonal outdoor pool, a hot tub and a fitness room, plus a basketball court and a patio with a fire pit. There’s a convenience store. There’s also a coin-operated laundry. Pets are welcome for a surcharge.

Things You Need to Know

  • Guests praised the clean rooms and the kitchenettes
  • 6 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned “suites” 24 times
  • The fitness center has weight machines
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Natalie H

Stayed at the Residence Inn from 7/25 – 7/28 while on our trip to Cleveland Due to a flight delay we arrived at the hotel around midnight My husband immediately started to get his clothes ready for an early meeting when he noticed stains on the iron

I called the front desk and this wonderful lady working the night shift brought us a new iron in the middle of the night This is literally the definition of above and beyond when it comes to service in my book The room itself was spacious and clean The breakfast had a good variety of items that ranged from scrambled eggs, warm sandwiches, fruit, pastry to cereal The only thing that would’ve made our stay better are extended breakfast times, 9 am seems to be a bit early as a cut off time for breakfast for people in vacation But all in all we had a wonderful stay!

Janice Price

Pros: Every staff member was so friendly and helpful The breakfast was always stocked and adequategreat location

CONS: dirty room, stained, peeling walls Loud people running all hours of the night Front desk said they can’t do anything There’s only like two luggage carts around and they are never available so we had to make like 15 trips up and down with the slow elevator Will not be staying again

Lisa Marie

I was there in Ohio for surgery I had to stay 10 days to recover and have my post op appointment The hotel itself has great staff! Great if your coming for a few days

Nice pool area However as far a comfort to recover from a surgery, no place to be comfortable Beds are hard couches are dated and are pull out beds that you can feel No place to sit and rest I was told I would have to rent a chair from Rent a Center Would not recommend to recover for long periods of time Other then that the staff is great

2. Hotel Indigo Cleveland-Beachwood (4-star hotel)

About this hotel

Off Interstate 271, this contemporary hotel is 1 mile from the Maltz Museum of Jewish Heritage and 2 miles from Canterbury Golf Club.Airy, colorful rooms come with free Wi-Fi, flat-screen TVs and coffeemakers. Suites add separate living areas with sofabeds. Room service is available.Parking is complimentary. A refined steakhouse has wooden floors, leather seating and a bar. There’s also a casual cafe, a gym and a business center. Breakfast is available (surcharge).

Things You Need to Know

  • 7 min drive to the Maltz Museum of Jewish Heritage
  • One of the few hotels in the area with room service
  • Some guests complained about the kitchenettes but others liked the beds
  • Some guests disliked the bathrooms
  • Guests liked the service
  • Guests disliked the refrigerators, mentioned 19 times in reviews
  • Guests mentioned microwaves 11 times

Feedback From Real Customers

D.L. Eppy

Checked in 4-30-22, mid day Tiffany at the front desk was niceWhile checking in I noticed the rate wasn’t what my confirmation said

The hotel charged me almost twice what the rate was and no could explain it and said the manager would be there in the morning when we checked out, that never happened I have no words that can describe the disgust I felt in my stomach when we went into our room and pulled the sheets down to see thus See pictures Human hairs, blood on bedding, urine stains Never in all of my travels have I experienced such blatant laziness of it’s employees, and managementNever would I stay at this location, should have their franchise status revoked

Randy Proctor

I left a few incredibly important items at the hotel and they found them and mailed them back to me I cannot thank the staff enough for helping to return one of my most prized possessionsAlso, the hotel room was lovely, and the attached steakhouse gave us an amazing meal!

Jayafk

Save a headache and stay anywhere else Had to cancel trip after testing Covid positive Took 3 days of emails and phone calls to finally speak with someone who was able to help

After days of mind blowing incompetence we were still charged for 1 nights stayI can only hope they use their ill gotten funds to stay at a functioning hotel and observe how it is supposed to work

3. Hampton Inn Cleveland-Solon (3-star hotel)

About this hotel

This casual hotel is 14 miles from the Cuyahoga Valley National Park and 19 miles from downtown Cleveland.The laid-back rooms include free Wi-Fi, flat-screen TVs, work desks and ergonomic lap desks (for working on the bed). They also have coffeemakers, minifridges and microwaves. Upgraded rooms add pull-out sofas or whirlpool tubs.Free perks include parking, a hot breakfast buffet and weekday breakfast bags to go. There’s also a convenience store, an indoor pool, a fitness room and a business center.

Things You Need to Know

  • Guests praised the clean rooms, which have kitchenettes
  • Guests praised the beds
  • 11 min drive to Great Falls of Tinkers Creek
  • Guests praised the friendly service
  • One of the few hotels in the area with a casino
  • Guests liked the indoor pool

Feedback From Real Customers

Antoinette Joy

What a great time my hubby and I had We’re from Virginia and came to see a college roommate We slept like babies and enjoyed the local eats

I met Mrs Michelle Young Reid working at the front desk and come to find out, she was born and raised with my family in Pittsburgh We even graduated from the same university Small worldWe slept in both nights so I cannot comment about the breakfast Next time

4. SpringHill Suites by Marriott Cleveland Independence (3-star hotel)

About this hotel

Off Interstate 77, this informal all-suite hotel in a modern building close to casual eateries is 9 miles from pro basketball and baseball games in downtown Cleveland and 20 miles from Cuyahoga Valley Scenic Railroad.Streamlined suites with contemporary decor feature free high-speed Wi-Fi, flat-screens and iPod docks, plus kitchenettes, and living areas with sofabeds.A breakfast buffet and parking are complimentary. Other amenities include a laid-back lobby restaurant/bar (limited hours), an indoor pool, a hot tub and a gym. There’s also a convenience store.

Things You Need to Know

  • Guests praised the rooms and the beds
  • 11 min drive to the A Christmas Story House
  • Guests praised the friendly service, which has a concierge
  • Guests praised the restaurant
  • Guests mentioned lobbies 15 times
  • Guests praised the bar

Feedback From Real Customers

Lindsey Simpson

The hotel itself was nice, I loved the room For the most part, it was clean and the breakfast was good The reason I am giving the hotel two stars is because I suspect theft after requesting room service from the hotel

I had a piece of jewelry tucked away before room service and after packing the jewelry box and bringing it back home we unpack it and a pair of earrings were gone from it I wouldn’t be so mad if they weren’t my grandmothers who had passed last year and the ones I wore in my wedding They were not worn or taken out the rest of the trip so who else would have taken them out? Just be mindful when staying here about your belongs and who enters your room!

Crystal Hamilton

Rooms seemed visibly clean at first, until we started noticing cup stains on counters, someone else’s hair on the nightstand, dirty counters behind ice bucket and coffee machine Hot tub was visibly filthy with smelly, musty water Scent used in hotel smelt clean at first, but started to make me feel sick after a few days

Could use some hot items on breakfast menu for the price Pool was fine, as well as fitness center Beds seemed clean and comfortable There was a small bug crawling on my son’s pillow – not sure if it was a bed bug or not No bites TV is in bad position in relation to beds Our daughter slammed her finger in the sliding bathroom door – has no stopper and slides very fast if not familiar with that kind of door like our daughter Staff pleasant Housekeeping friendly and accommodating

Scott Stallings

We found the hotel was clean, the room was spacious, and the staff was friendly Look at the pictures closely because the one bedroom is a studio room with a bathroom It’s not like Residence Inn or other Marriott properties where one bedroom is actually one bedroom

The only separation between a couch and bed is a desk with a tall backing On this basis, the room with two queen beds could be listed as a two bedroom

5. Homewood Suites by Hilton Cleveland-Beachwood (3-star hotel)

About this hotel

This extended-stay hotel with an elegant wood lobby is 2.7 miles from Beachwood Place mall and 7.8 miles from Case Western Reserve University.Polished rooms, ranging from studios to 2-bedroom suites, come with fully equipped kitchens, dining tables and free WiFi, plus flat-screen TVs.A free hot breakfast is provided daily, as well as complimentary light dinner and drinks (Mon-Thurs). There’s a convenience store and free grocery shopping services, plus a business center and laundry. Guests can use a fitness room and indoor pool, and have access to a nearby fitness center. There’s also a meeting room and free local shuttle.

Things You Need to Know

  • Guests praised the rooms
  • 4 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the friendly service
  • The fitness center has weight machines
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool

Feedback From Real Customers

Jenna Sanchez

We stayed 3 nights and this hotel is amazing Very clean and spacious rooms The staff was very friendly and helpful, I asked for a couple more towels at the front desk and the lady was more than happy to help

She even gave us a few extra hand towels! The pool, hot tub, and workout room were all fantastic and clean The breakfast was delicious with quite a few choices to choose from We will definitely be staying here again when we come back to Ohio!

Jackie C

The staff at this location were very kind and courteous They helped to make my stay very pleasant The room was nice, I liked the kitchen, and the bed was extremely comfortable

The breakfast was also really goodHowever, the sofa bed was absolutely disgusting The mattress pad briefly came off when I pulled the bed out for my kids to sleep on and honestly it made me sick to my stomach The mattress was so gross! I didn’t even feel comfortable letting my children lay on that thing It should be in the garbage For the amount of money spent, no one should ever have to sleep on top of filth Also if you have small children such as I did, there are not really any kid friendly TV channels for the evening time That was disappointing as wellIf I’m being honest even though I liked the staff very much and the room size, that issue with the sofa bed would definitely be enough to make me not want to stay again

Yechezkel Sherman

i would give this place ten stars if i could!!POOL/HOT TUBThe pool and hot tub were amazing!! clean heated pool great for all the kids the hot tub was so relaxing and just what you need after a long drive kids had such a blast

towels were all clean and plenty of themROOMclean and very spacious had everything we needed from the pull out sofa bed to the kitchenet the beds were comfy and the shower was greatSERVICEthe staff are all smiling and willing to please very warm feel no issueswould stay here again in a heart beat

6. Kimpton Schofield Hotel (4-star hotel)

  • Address: 2000 E 9th St, Cleveland, OH 44115
  • Phone: (216) 357-3250
  • Ratings: 4.4 (922 reviews) Very good
  • Website : Kimpton Schofield Hotel
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Polished rooms & suites in a 1902 landmark offering cocktail hours, a 24-hour gym & loaner bikes.

About this hotel

Set off I-90 and a 4-minute walk from Quicken Loans Arena, this upscale hotel in a landmark Victorian building dating from 1902 is a 7-minute walk from Playhouse Square and less than a mile from the Rock and Roll Hall of Fame.Polished, retro-chic rooms feature Italian linens, sitting areas, yoga mats, rainfall showers and flat-screens; most have city views. Suites add separate living rooms. Wi-Fi is available. In-room spa services are on offer.Free perks consist of loaner bikes, and morning hot drinks. Other amenities include an industrial-chic restaurant, evening cocktail hours, a 24-hour gym and valet parking (fee). Breakfast is available.

Things You Need to Know

  • Guests mentioned the rooms are clean
  • Walking distance to Cleveland Arcade and Playhouse Square
  • Guests praised the friendly service
  • Guests mentioned “dogs” 24 times
  • Guests praised the breakfast
  • Guests liked the bar and the bar drinks

Feedback From Real Customers

George Schendel

I have stayed here twice, the staff is top notch, the rooms are very clean, and the walk in showers are great This trip I enjoyed a corner king suite, and I was living like a rock star The location is perfect for professional sports, pub crawling, our going to the casino

It’s just off the lake, at the river, and there is also a beautiful national park a short drive away I hope to return to enjoy the area some more

Cincinnati Julz

I enjoyed my stay here Nice rooms offering ample space & large bathroom Stay was friendly and accommodating

Best part was I could bring my furry dogs I will stay here again I think the only negative were linens were lacking i found a few holes in towels and sheets They also did not smell really clean but I find that at most hotels The smell of fresh linens is wonderful but these smelled like they have been sitting in a closet for months after being cleaned I think their laundry service company could do better 😉

Alexis Hill

Our best Cleveland hotel experience thus far! Great location (within walking distance to the casino and tons of restaurants and bars), fun, boutique-style decor in lobby and rooms, and very clean Everything seems fresh and modern Complimentary wine hour was also a nice bonus!Valet parking is fairly pricey at $40 a night, but there’s a parking garage right around the corner that we used for $14 a night

7. SpringHill Suites by Marriott Cleveland Solon (3-star hotel)

About this hotel

This relaxed all-suite lodging is 5 miles from the Great Falls of Tinkers Creek, 6.9 miles from Wildwater Kingdom water park and 13.7 miles from downtown Cleveland.Airy, straightforward suites have free WiFi, iPod docks and flat-screen TVs, plus kitchenettes, and living areas with pull-out sofas and desks.A hot breakfast buffet, weekday evening receptions and parking are complimentary. Other amenities include an indoor pool, a hot tub and an exercise room, as well as a 24/7 convenience store and a business center.

Things You Need to Know

  • Guests praised the clean rooms, which have refrigerators
  • Guests praised the beds
  • 12 min drive to Great Falls of Tinkers Creek
  • Guests praised the service
  • Guests mentioned hot tubs 15 times
  • The fitness center has weight machines
  • Guests praised the indoor pool

Feedback From Real Customers

Donnie Belden

Bed was comfortable Had a descent breakfast selection Desk Staff was friendly

Cleanliness of the room left something to be desired There was a spot on the carpet below the desk was so sticky that it would almost pull your shoe off The tub and toilet appear to have not been thoroughly cleaned in a while A few more room cleanliness and maintenance items I won’t take the time to list This is not the standard I expect from a Marriott branded hotel

Eric Adams

I enjoyed my experience here and the amenities were convenient and good Why only 4 stars, you need to bring ear plugs if you’re a light sleeper the plumbing is loud By loud I mean if someone upstairs flushes the toilet you will hear it out of all 4 walls and the ceiling at about 85 db

Staff are very friendly I’d really like to give 45 stars but I’m unable to

Ryan Thomas

Nice, clean, updated rooms, friendly staff and great location I always appreciate a hotel that has great options close by for dinner before settling in for the night The breakfast was kind of terrible, but the coffee was fresh and hot so we’re all good there

My one and only gripe (not entirely the hotels fault) was the water wouldn’t work in the morning I called the front desk and they switched me to a new room to take a shower A little inconvenient but they were very quick and accommodating I would definitely stay here again

8. Hilton Garden Inn Cleveland East/Mayfield Village (3-star hotel)

About this hotel

Within 2 miles of several major corporate offices, this contemporary hotel is less than 21 miles from downtown Cleveland.Flat-screen TVs with premium cable channels, minifridges, microwaves, and free WiFi are offered in each room, as well as polished decor and custom-designed beds. Suites add pull-out sofas.There’s a lounge and a 24/7 pantry, in addition to a cooked-to-order breakfast (fee) and on-site American restaurant. Other amenities include a heated indoor pool, whirlpool and fitness center, plus free parking, multiple meeting rooms and a business center.

Things You Need to Know

  • Guests praised the beds
  • 8 min drive to North Chagrin Reservation
  • One of the few hotels in the area with room service
  • Guests praised the friendly service
  • Guests praised the on-site restaurant
  • Guests mentioned lobbies 15 times
  • Guests praised the breakfast
  • Guests praised the indoor pool

Feedback From Real Customers

Lynnette Akiki

We stayed for two nights and the first night was perfect The Hotel is beautiful and the staff was very friendly Our room and beds were also top notch

We had checked out then decided later to stay another night and that’s when it went down hill One of the the bed frames in the new room was broken and made a horrible noise all night, the refrigerator also clagged loudly all night long The mattress was awful, the vent fan in the bathroom didn’t work, the mirror was broken on the closet and our key cards quit working We were exhausted from a very long day and let the staff know in the morning, but they didn’t seem very concerned We had also hoped to have a nice drink at the hotel bar that Friday night but was told they weren’t opening because they didn’t have enough help We will be in in the area twice a month We will be giving the Holiday Inn next door instead

Patricia “Patti” Bigelow

I found this Hilton Garden Inn a disgrace, and nothing like the other Hilton properties I have stayed at In my opinion, Hilton Corporate should rescue this property ASAP from the disgraceful franchisee Upon checking in to the hotel, the front desk could not call up my husband’s Hilton honors number, even though we stayed here twice before

They set up a reservation without his honors number, even though I had no trouble setting one up with his number Staff was not friendly The hotel was not as nice as before, and no longer offers complimentary coffee, tea, or water in the lobby The desk clerk said he cancelled the duplicate reservation, and a hotel supervisor gave us extra points and free breakfast for the check-in troubles After we returned to Wisconsin, I discovered the hotel charged me for a late cancellation I tried contacting the hotel, but they don’t answer their phone I called Hilton Corporate to ask why I was charged a late cancellation on one of my credit cards, and for the same night I paid for it on another credit card Corporate discovered the hotel set up a new Hilton honors account under my husband’s name without informing us and without his consent The points and our charges were under this new honors account Corporate moved the points and charges to my husband’s honor account he has had for 15 years They are still working on trying to refund the duplicate charge I cannot trust doing business with this hotel I recommend you avoid this place like the plague

Klay Fennema

Staff was amazing, and extremely friendly and professional, however the rooms not so much I was there for work, not leisure and I am not looking for luxury by any means, but when there is food crumbs all over the carpets, leftover clothes behind the nightstand, dust, nasty mold in the A/C register and dried urine/hair on the toilet then that is completely inexcusable I understand and don’t mind an out-dated hotel, especially when it’s reasonably priced, but to have to feel absolutely disgusted to even shower, walk on the carpet bare footed, or sleep in the bed without wiping everything down with a Lysol wipe? Come on

I expected A LOT better from a Hilton

9. Hampton Inn & Suites Cleveland-Beachwood (3-star hotel)

About this hotel

Off interstate 271, this warm roadside hotel is 2 miles from the Maltz Museum of Jewish Heritage and 6 miles from Chagrin Fall Waterfall. Downtown Cleveland is 18.6 miles away.All rooms include free Wi-Fi and custom-designed beds, plus both full desks and lap desks (for working on the bed), coffeemakers and 32-inch flat-screens. Suites add microwaves and fridges, as well as wet bars and sofabeds.Free hot breakfast or weekday breakfast bags to go are offered. There’s an indoor heated pool, plus a hot tub and a 24/7 gym. Parking is included, and a meeting room is available.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 7 min drive to the Maltz Museum of Jewish Heritage
  • Guests liked that this hotel is near shopping
  • Guests praised the friendly service
  • Guests mentioned lobbies 15 times
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool

Feedback From Real Customers

Laura L.

I ave high standards for Hampton Inn, but they did not disappoint The bar had great breakfast to order like a restaurant You had to pay, but it was nothing compared to other chains

The room was very clean and neat They had a computer in the lobby with a printer, and a great location within walking distance to shops and restaurants The front desk and breakfast servers went above and beyond I really enjoyed my stay here

Rebecca Kosierowski

We came up for a surgery and stayed here for one night We had a king suite, which was quite roomy and comfortable, clean and nice The bed was quite comfortable, the right balance of firm and soft (despite our preference at home for a very firm futon directly on the hardwood)

It was quiet, and the staff were all polite We thought about swimming in the pool, but the cloud of chlorine in the air when we opened the door to it was off-putting, so we went for a drive to Lake Erie (choosing Euclid Park over Edgewater Park since we didn’t have to drive right through Cleveland traffic to get there) and enjoyed a meal in the shade by the water instead The breakfast spread had a large variety of items, and they really only lost a star for the eggs being the tasteless powdered variety and the sausage with so little seasoning and flavor that I actually wondered if they were meatless (if so, people should be told on the placard because we don’t eat soy products)

Alex Scullion

Hotel front desk staff gave my coworkers and I a hard time when checking in and checking out They almost didn’t let us check in even though our employer had paid and we had email confirmations printed out Our names were also listed as the guests on the reservations

If you’re planning on booking rooms for business, you might want to reconsiderOther than the service, the hotel is OK The best thing about this hotel is the location!!! Within walking distance of great shops and restaurants I’m not sure I would want to stay at this particular hotel again, but the location was great

10. The Westin Cleveland Downtown (4-star hotel)

About this hotel

This contemporary hotel is 2 blocks from the Cleveland Convention Center and a 9-minute walk from the Rock and Roll Hall of Fame and Museum.Upscale rooms offer WiFi (surcharge), flat-screen TVs, minifridges and desks. Club-level rooms and all suites include free WiFi and access to a lounge with free breakfast and snacks. Suites also add separate living rooms with pull-out sofas.There’s a modern steakhouse and a Starbucks coffee shop. The lobby features a living plant wall, and the hotel has an exercise room. There are 18 meeting rooms and a ballroom.

Things You Need to Know

  • Guests praised the clean rooms
  • Some guests disliked the bathrooms
  • Walking distance to Public Square, Cleveland and Cleveland Arcade
  • Guests praised the professional service
  • Guests praised the modern restaurant
  • Guests mentioned “lakes” 35 times
  • Guests praised the breakfast

Feedback From Real Customers

Taylor Gardner

Work conference had a room block here and it was an excellent stay The rooms were clean, the beds comfy, and even the wifi worked! Only thing is the showers don’t have doors… which was weird But, it was a nice place to call home for the week

Location was great, too Close to all the stadiums, convention center, and Rock n Roll museum Easy to get to food or have food come to you Never had an issue getting anywhere without a car! And the views… loved the downtown scenery!Last bonus point came from the complimentary waters and morning coffee While breakfast is an extra cost, free drinks were great!

Nicole McCreadie

We stayed at this hotel for a long weekend during the weekend of July 9th This hotel was incredible from the cleanliness to the warm and friendly staff everywhere you turned Another huge perk was the breakfast buffet each morning in the restaurant

It was reasonably priced and all items were plentiful and fresh All staff during the morning hours in the restaurant were wonderful and friendly They also offered complimentary coffee The front desk staff was also extremely friendly and helpful recommending some local places to go when we asked The room was also spacious and comfortable with no issues We plan to come back to Cleveland in October and will 100% stay here again

Lauren

The room was clean and quiet Beds were comfortable Valet service was helpful and timely when we used it

The food in the restaurant wasn’t great, and there was no room service option The shower was absolutely terrible The water pressure was so poor I literally couldn’t wash the shampoo out of my hair I had to turn off the shower head and actually put my head under the tub faucet to clean my hair Super disappointing Overall the stay was OK I certainly wouldn’t hurry back

11. InterContinental Suites Hotel Cleveland, an IHG Hotel (4-star hotel)

About this hotel

On the Cleveland Clinic campus, this relaxed all-suite hotel is 1 mile from the Cleveland Museum of Art, 3 miles from Downtown, and 5 miles from the Rock and Roll Hall of Fame museum.Unfussy suites provide free Wi-Fi, flat-screen TVs, safes and iPod docks, as well as minifridges, and tea and coffeemakers. Upgraded suites add living/dining areas with pull-out sofas, and panoramic skyline views. Room service is available 24/7.Amenities include a casual restaurant and bar, and a 24-hour fitness room. A breakfast buffet (fee) and parking are offered.

Things You Need to Know

  • Guests liked the large rooms and praised the beds
  • 5 min drive to the Cleveland Museum of Art
  • Some guests disliked the bathrooms
  • Guests praised the friendly service
  • Guests mentioned microwaves 16 times
  • Guests liked the fitness center

Feedback From Real Customers

Alan Kratzer

The InterContintal Suites Hotel of Cleveland, on Euclid Ave is a great place to stay To start your stay off the valet parking staff meet you at your car If you have a lot of luggage the doorman will assist you to your room

Then when you come in to front desk for your check-in At the front counter is there to truly help you in a difficult time and sometimes first stay to be seen at the Cleveland Clinic Once in the room they are very spacious whether it be, 2 full size beds or a king size room Rooms are very clean If you would have an issue call the front desk My second stay our air conditioner broke at about 11 pm It was no one’s faulty I called the front desk then apologized and moved us down the hall for 2 more nights Yes it was an inconvenience but they took care of us and made it right The 3rd stay, I had a question on how to handle having a mid-morning appointment, and not wanting to check out till after my appointment Joshua Taylor, Front Desk Manager this evening, he took great care of me and was able to get me a later check out I greatly appreciate all of the pleasant friendly staff members that work here Please note: They ask you to please where a mask in the public areas It is for your safety but many to protect patients like myself from getting any sicker and not being able to beat any respiratory issuesVery close walking to main entrance if you so choose (10 minutes) or the Cleveland Clinic has shuttles that will pick you up at the front door of the hotel Please allow 20-30 minutes for a ride to your closest entrance for your appointment No need to have your car while here The C2 restaurant has awesome food, and great staff Please don’t forget to tip your valet parking staff and the doorman if you use them

KT

When I saw how close it was to Cleveland clinic I was worried about hearing ambulances all night long, but i didn’t Everyone was friendly, from valet to front desk to the house keeping we ran into on our way out Our bed was crisp and clean, as was the rest of the room

We felt welcome and safe staying here, and next time I want to stay at a suite I know exactly where to go

B R

Mostly a good experience Room was very comfortable Bed was most comfortable I had ever had at any hotel

Very convenient for visiting my family member at Cleveland Clinic Arrived late at night Tried to order room service Made numerous attempts to contact room service Kept getting the run around Asked for a menu Was told they would bring one right up Never saw it Staff (Josh) at front desk was superb Got us a menu for a pizza place He even stayed late to make sure we got our order Took the hotel shuttle to the clinic twice One experience was good The other was horrible The woman who was running the shuttle was incredibly rude

12. Home2 Suites by Hilton Cleveland Beachwood (3-star hotel)

About this hotel

On a grassy plot off Interstate 271, this informal all-suite hotel is 16 miles from the shops and restaurants in Downtown Cleveland, and 5 miles from walking trails at Acacia Reservation.Bright, relaxed studios have free Wi-Fi, plus flat-screen TVs, pull-out sofas and kitchenettes. The 1-bedroom suites offer separate living/dining rooms.Complimentary amenities include parking, and a breakfast buffet served in a modern dining room. There’s also an indoor saltwater pool, a fitness room, and a terrace that has BBQs and a fire pit, in addition to a coin-operated laundry.

Things You Need to Know

  • Guests liked the rooms
  • 7 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the fitness center
  • One of the few hotels in the area with a casino
  • The hotel has a nightclub

Feedback From Real Customers

Anthony Adams

Booked 5 Nights First night they did not have our room available and they booked us a hotel next door Second Night, room not exactly as pictured online

Linens not supplied in room for pull out Had to request Linens and pillow covers and go to front desk Trash under cushions Thin walls so we heard the loud neighbors until 3am Highway noise also apparent We requested towels and none delivered We then requested room-cleaning and towels nothing Shirtless guest in breakfast room, Employees smoking at front door and talking on phone, etc The room interior was pretty nice, but the service was not With the poor service, thin walls, and partying guests, it makes me think this is more of a nicer version of motel 6 with a kitchen added Not worth it in the end there are better options

Jo MV

The hotel was clean and updated The employees were kind and helpful I appreciate virtual check-in, keycard and room status

The room was spacious for the price, but rather small for a suiteBreakfast was included and had gluten-free options including several omelets, eggs, and gritsI was disappointed that even though I included a note when booking an accessible room that I am a wheelcbair user, I was given a non-accesible room

Pamela Bell

My sweater was stolen! I accidentally left my sweater in the closet I am POSITIVE I left it there When I contacted Customer Service I was advised that if their staff finds any left property they would place in lost and found

Well obv NOT! The sweater was a nice and I guess someone liked it Dishonesty disgusts me Hilton advised me that I have no recourse Shame on you Hilton!

13. Metropolitan at The 9, Autograph Collection (4-star hotel)

About this hotel

Set in a converted 1906 bank, this upscale hotel is an 8-minute walk from Playhouse Square, a 10-minute walk from Tower City-Public Square subway station and a miles from the Rock and Roll Hall of Fame and Museum.The elegant rooms have plush beds, living areas, free Wi-Fi, flat-screen TVs and minibars. Suites add sofabeds, and some feature fireplaces or conference rooms. Club rooms include butler service, plus free breakfast, snacks and cocktails in the top-floor lounge.Dining options include a fine-dining restaurant, a rooftop cocktail lounge and a 1920s-style bar. There’s also a theater, a gym and an indoor dog park.

Things You Need to Know

  • Guests liked the rooms but some complained about the kitchenettes
  • Walking distance to Cleveland Arcade and Playhouse Square
  • Guests liked the friendly service
  • Guests praised the breakfast
  • The fitness center has weight machines
  • Guests praised the top-floor bar

Feedback From Real Customers

Krystle Rose

Great location right in downtown Walking distance to both progressive and the basketball stadium Great atmosphere, and several great dining and drink spots right at the hotel

Downfall is only valet parking So if you can overlook that you have a great location Rooms were roomy for what I had, but noticed where there hasn’t been dusting happening in a coupleLocations Overall a great stay with great atmosphere in downtown Cleveland

Corey R

**20 Stars** Wow, what can I say This is a beautiful hotel in a wonderful location with a fantastic client service team The lounges are unique

The restaurant, “Adega” won’t disappoint The room was HUGE! This hotel left us wishing we could stay longer Thank you to everyone at the Metropolitan at the 9 such a wonderful experience

uni0versalpulse

Stayed here for a brief business trip, The hotel was wonderful The staff were very accommodating and Lorena at the front desk of guest services went above and beyond to make my stay at Metropolitan at the 9 the most enjoyable She assisted with an early check in as as well as helped print out my boarding passes when I checked out

Thank you for a wonderful business trip experience

14. Hilton Cleveland Downtown (4-star hotel)

About this hotel

In a modern high-rise overlooking Lake Erie, this polished hotel is directly connected to the Huntington Convention Center of Cleveland, and is less than a mile from the Rock & Roll Hall of Fame and 6 miles from the Cleveland Metroparks Zoo.Cozy rooms feature Wi-Fi (fee), flat-screens, and city and/or lake views. Some provide treadmills. Suites have living areas with pull-out sofas. Kids stay free with an adult. Room service is available.There’s a chic restaurant/bar offering terrace dining, along with 2 bars, including a top-floor bar with lake views. There’s also a snack shop, a gym and an indoor pool, plus 50,000 sq ft of meeting space.

Things You Need to Know

  • Guests praised the clean rooms, which have kitchenettes
  • Walking distance to Public Square, Cleveland and the Rock and Roll Hall of Fame
  • Guests praised the friendly, professional service
  • Guests mentioned “lakes” 108 times
  • Guests praised the lake views
  • Guests liked the fitness center
  • Guests praised the nightlife

Feedback From Real Customers

Ake Tayong

My goodness! What can I say This is truly the best hotel I have ever stayed at I can’t get over how good it is! I will definitely be coming back because it is worth every penny

The hotel itself is absolutely beautiful The service is A1 the really do an amazing job of personalizing your experience and they give you all information up front so there is no confusion on anything Also the rooms are huge! I requested blankets and they were so comfy The food is amazing It’s hot, well cooked, and the service is fast! I truly had the best time!

Jared Woody

Recently stayed here for a conference at the attached facility, and wow, this was a nice hotel with a great experience Not only are the rooms nice and well kept, but the views from the tower are excellent, overlooking the lake and the Hall of Fame in my caseThe hotel has some solid if not spectacular restaurant and bar options, but is within easy walking distance of a number of great bars and restaurants

Definitely would stay again

Andrew Zajac

My fiancée and I stayed here for Comic Con and couldn’t have asked for a better stay from start to finish The staff was so incredibly helpful and friendly The hotel and room were very well clean and modern

The market near the front desk was useful The views from our room were incredible Bed was very comfortable Shower was great Parking was easy and convenient 10/10 would highly recommend and plan to be stay again!

15. Hyatt Place Cleveland/Lyndhurst/Legacy Village (3-star hotel)

About this hotel

Adjacent to the upmarket Legacy Village shopping center, this polished, modern hotel is 2 miles from I-271 and 7 miles from the Cleveland Museum of Art.The unfussy, contemporary rooms have free Wi-Fi, flat-screen TVs, and lounge areas with pull-out sofas, in addition to tea and coffeemakers, minifridges, and wet bars. Airy 1-bedroom suites add separate living rooms and extra TVs.Freebies include parking. There’s a casual all-day restaurant, a chic cafe/bar and a 24/7 exercise room, as well as a heated indoor pool.

Things You Need to Know

  • 7 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the casual restaurant
  • Some guests complained about the bathrooms
  • Guests mentioned “shopping malls” 12 times
  • The fitness center has weight machines
  • The hotel has a boutique store

Feedback From Real Customers

A R

The only good thing I have to say is that the rooms are very nice as were the views However they charged an extra 4 nights and when we called to try and get it sorted the woman who answered the phone could not have cared less We offered to bring the bills we received so she could see the difference and errors and her reply was “if it will make you feel better”

Feel better? Its to get credited back the extra charges and show you the discrepancy between the credit card and hotel bills! Also, in a two week stay, the room was half cleaned once I asked several times for it to be cleaned but they only did it when I caught them in the hall And then they didn’t get to the bathroom and just did the room Several of the nights there were loud parties and the walls and floors seem to be paper thin for sound Will never stay there again when travelling to Cleveland

Ann Brenner

Do not choose this hotel for your wedding block The problems that me and my family experienced will speak for themselves!1 The lock on my room stopped working on check out day so it took HOURS for a maintenance person to come fix the door to get our stuff out (this was the day after my wedding and we had planned to have family over)2

No one to check out guests (my family waited for 30 minutes and the online check out was not working either)3 One of my family members attempted to check in on Saturday at 3pm and they were not able to let her into her room until after the wedding The wedding was at 5pm and she had to get ready in someone else’s room4 Took them over 30 minutes to check me in and when I finally got to my room, it was the wrong one This caused me to be late to MY OWN wedding rehearsal5 Attempted to charge me double and when I corrected them, I was given attitude6 No luggage cart in sight all weekend7 Many of my guests were not given their complimentary hotel bags8 I was specifically told that the bar would be open on Friday and Saturday Like the luggage cart, no bartender in sight all weekend9 I asked and confirmed twice that there would be turnover service Saturday morning on two of the rooms I booked I guess fresh sheets and towels are asking for too much because neither rooms were cleaned for Saturday evening

Walter Jones

I didn’t stay at this particular one, however I did call this particular one to see if they had room availability for a particularly difficult to navigate situation (C19 pos, government travel, getting kicked out of my current hotel due to lack of availability) and while they didn’t have availability, their representative “Sunny” absolutely lived up to her name and stayed on the phone with me until I was taken care of fully She was honestly the first person to listen to my situation and not immediately try to shoo me away, and she did an excellent job helping me out and getting me sorted at a different Hyatt locationIf she’s coming up for review for a raise, 10/10 just do it 🙂

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