hotel for couple

17 Best 5 star hotels in The Colony, TX (2022)

5 star hotels in The Colony, TX

1. AC Hotel by Marriott Dallas Frisco

About this hotel

This sleek hotel in a commercial area is 1 mile from Frisco Central Park, 3 miles from the Museum of American Railroad and 13 miles from I-35E.Modern rooms provide free Wi-Fi, smart TVs and minifridges, as well as sitting areas, and tea and coffeemaking facilities. Some have sofabeds.A breakfast buffet is offered (surcharge) in a casual dining room. There’s also an airy tapas bar/lounge. Other amenities include a heated indoor pool, a 24-hour gym, and conference space for up to 240 people. Parking is available for a fee.

Things You Need to Know

  • 5 min drive to the Texas Sculpture Garden
  • Guests mentioned beds 15 times
  • Some guests disliked the bathrooms
  • Guests liked the breakfast
  • One of the few hotels in the area with an indoor pool
  • Guests praised the airy bar

Feedback From Real Customers

Ben Beckham

The newly opened AC Hotel Frisco has a great aesthetic and cool vibe but is let down by their amenities Parking is adjacent to the property via a long walk and is not included Breakfast is served at the adjoining Residence Inn

Definitely not the fresh delicious European-style breakfast you receive at other AC HotelsThe upside is there is a fantastic Starbucks located on-site Rooms are compact but very thoughtfully designed During my stay, I enjoyed great showers with fantastic water pressureThe staff were welcoming and friendlyUntil they upgrade their amenities to AC Hotel standards, it’s difficult to recommend them without mentioning their shortcomings

Army Heart

Kara was exceptional She accommodated all of my requests when I checked in, and had a very hospitable, warm and welcoming personality! It is rare to be given 5 star service as you find here at AC Hotel Everyone I met went above and beyond

I loved the rooms and hotel ambience but most of all the care They also have complimentary breakfast I took away a star because there was an issue with cleanliness, which was upsetting, but Aven addressed it She immediately changed my room and compensated When I asked for a later check out, she offered to extend the time I loved the comfortability so much, that I decided to stay another night The valet was very kind as well As I left, Ali helped me get a spider out of my trunk I appreciated it!

Matt Ferguson

Hotel overall was great, however I experienced the worst service at the bar We were in town for a 3 day meeting and there’s not much around food wise The bartender would camp at one end of the bar with his back to nearly everyone, chatting with who I could only assume were his friends

After two nights of pretty much being ignored, I decided to eat elsewhere On my way back to my room I stopped by for a night cap and he told me he wouldn’t serve me a Miller light because I was was “acting strange” I was acting strange because again, I stood there being ignored for nearly 15 minutes I honestly feel like he might not even be a bartender, maybe from another department in the hotel The fact that the bar was not even busy made this seem even more confusing

2. Courtyard by Marriott Dallas Plano/The Colony (3-star hotel)

About this hotel

Set 2 miles from Hawaiian Falls (water park), this relaxed, modern hotel is 5 miles from fishing at Lake Lewisville and 8 miles from arts events at Frisco Discovery Center.The bright rooms with a contemporary vibe have free Wi-Fi and flat-screen TVs, as well as sitting areas, kitchenettes, and tea and coffeemaking equipment. Some offer pull-out sofas. Suites come with separate living and dining areas.Parking is complimentary. There’s a hip bistro/bar serving breakfast and dinner. Amenities include a fitness room, an outdoor pool and a fire pit. There’s also a business center and an electric vehicle charging station.

Things You Need to Know

  • Guests praised the clean rooms
  • 6 min drive to Hawaiian Falls The Colony
  • 21 min drive to Dallas/Fort Worth International Airport
  • Guests mentioned lobbies 10 times

Feedback From Real Customers

Jim Morrison

Try another place These employees are thieves Cleaning crew stole valuable possessions

Left a dress shirt behind on recent trip Called front desk immediately They stated retrieving item (described it to me for verification) and promised to hold for pick up Still have the voicemail saved Magically, as soon as they learned the value ($800), it mysteriously grew legs and the entire staff developed a case of amnesia!!I would seriously caution anyone from considering this establishment My company, and our colleagues, will be doing the sameCourtyard @ The Colony, congrats on forfeiting $100,000/yr!! You’ve earned the loss

Val Kem

We were pretty happy overall Any real complaints would be woth the other guests We didn’t use much, just the room

The hallways aren’t temperature controlled, so the texas heat the hallways are were very warm but not a big deal since the room was cool The ac is worked fine, though it takes a bit to bring it down, cause I like the room like a freezer Overall it was a nice place We got a sweet with 2 queens and a pull out sofa The beds were pretty nice The pull sofa was the usual for a pull out The one staff member we dealt with was funny and nice I would stay here again, for sureI booked through the app, last minute

Nick Morgan

We came down to celebrate a birthday First we went to the pool with everyone and there was glass in the bottom of the pool so we didn’t stay long Room cleanness looked okay but when we woke up the next morning there were ants all in the bathroom around the toilet and shower area

We ended up checking out early and had to notify the front desk

3. The Realm Castle Hills

About this hotel

4400 State Hwy 121, Lewisville, TX 75056(972) 410-6600

Things You Need to Know

  • 6 min drive to Hawaiian Falls The Colony
  • 20 min drive to Dallas/Fort Worth International Airport

Feedback From Real Customers

Santos Carlos

(Translated by Google) I’m at El Patio restaurant celebrating May 5th(Original)Estoy Enel restaurante El Patio festejando el 5 de Mayo

4. The Westin Dallas Stonebriar Golf Resort & Spa (4-star hotel)

About this hotel

This laid-back golf resort is 2 miles from Dr Pepper Ballpark, 3 miles from The Shops at Legacy and 11 miles from Route 380.Relaxed, airy rooms come with balconies, flat-screen TVs and Wi-Fi. Some offer golf course views. Upgraded rooms and suites feature coffeemakers, and living areas with sofas; some also have fireplaces, whirlpool tubs and/or full kitchens.Parking is free. Dining options include 2 grills, a cafe and a bar. There’s an 18-hole championship golf course and a spa, as well as a fitness center and a lagoon-style outdoor pool. Other amenities consist of 12 meeting rooms, 2 ballrooms and a business center.

Things You Need to Know

  • 7 min drive to Hawaiian Falls The Colony
  • Guests liked the friendly service
  • Guests mentioned “golf courses” 24 times
  • Guests liked the breakfast
  • Guests praised the fitness center
  • Guests praised the outdoor pool
  • One of the few hotels in the area with a spa

Feedback From Real Customers

Bronson Holland

After a long day of work I arrived to the hotel around 1030pm The room I booked was not ready and I was told they did not have my room type available Marriott has a reservation guarantee so I told the front desk of the policy

They seemed to be on the same page and to honor the policy A few minutes later, the shift manager made a call to the facility guy on site and asked if a room was clean He wasn’t sure but she asked him to take a look and make sure it was ready for a stay Supposedly this guy cleaned and prepared the room within 15 minutes I am not sure if it was actually cleaned or not In total, I waited for 45 minutes in the lobby and was able to get to my room at 1130pm No accommodation, poor service, no urgency, no customer service I stayed over 100 nights with Marriott last year I have never had a bad experience until staying at this Westin

David

The suite they put me is was nice, but it had a strange layout The toilet was down the hall and around the corner with motion sensores closet lights with no doors in between That was annoying at night

I didn’t want the lights on!Lastly, the shower head was very low They said it was because it was an ADA room Maybe that is a legitimate building code or requirement in Texas However, I have been put in many ADA rooms in my travels and never seen this Just be aware when booking or being assigned your room

Alan Bielefeldt

The hotel and rooms were modern, clean, very nice and comfortable I had put in for a specific suite upgrade, which i was told i received When we checked in, it was a room with a Pelton which they said was a Junior suite

But this wasn’t one of the two suites I had requested, so it was disappointing to have two suite nights used for this upgrade As a Platinum member, this is room would be the normal upgrade we typically receive without using a suite night as the Pelton was the only addition to what seemed like a regular room Another area we were very disappointed with was their breakfast staff and food which was lacking in comparison to many other Marriott hotels we’ve stayed For example the first morning they give us a menu, but recommend the buffet since they said it would take at least 25 – 30 minutes for any menu item we ordered So we select the buffet which my wife picked the oatmeal which turned out to be dried up and cold, from sitting in the pot I selected the scrambled eggs and potatoes which were also cold and eggs were runny Our waitress only came by once to bring the bill, so we had to wave down other staff for coffee refillsAlso, we were very frustrated with the pool which was over crowded, they have limited chairs with umbrellas, so we baked in the sun, which is not great in Texas with 105 temperatures Not to mention the pool water was very hot, so it took away from our plans for a relaxing weekend

5. Hyatt Place Dallas/The Colony (3-star hotel)

About this hotel

Across the road from the sports facilities at the Colony Five Star Complex, this relaxed hotel in an area with fast-food eateries is a mile from Highway 121 and 5 miles from upscale retailers at The Shops at Legacy.Featuring custom-designed beds, the unfussy rooms offer pull-out sofas, free Wi-Fi and minifridges, as well as flat-screen TVs. Upgraded rooms have skyline views.Parking is complimentary. There’s also a casual 24-hour restaurant, a cafe/bar and a seasonal outdoor pool, in addition to a 24/7 fitness room. Pets are welcome.

Things You Need to Know

  • 12 min walk to Hawaiian Falls The Colony
  • 20 min drive to Dallas/Fort Worth International Airport
  • Some guests complained about the kitchenettes
  • Guests praised the friendly service
  • Guests mentioned pools 10 times
  • Guests mentioned lobbies 11 times

Feedback From Real Customers

The Reviewer

The Hyatt Place at The Colony is astonishing to say the least I loved my stay here in my quality room which felt like a suite The TV can be quite hard to navigate, but I eventually figured it out

I love the comfort of the beds The lobby is super nice and if you need to study or anything, you can hang out there or even outdoors Restrooms in the hotel rooms are nice as well I would give this place a 10/10 and recommend it to anybody looking for a quality hotel room and lobby Thanks, Hyatt Place for meeting my expectations and more!

Marquita Johnson

Sammy Dominquez deserves her flowers She was patient and kind throughout this process Customer service is never easy but dealing with a large group of individuals is challenging

For our 20 year high school reunion she maintained professionalism with so many demanding people Thank you Sammy True definition of OUTSTANDING customer service You are truly appreciated!

Melissa Soltero

My stay at this hotel was absolutely everything I expected and moreI was greeted by a young lady at the front desk by the name of Samantha, she went above and beyond to make me feel welcomedMy room was clean and I truly enjoyed my stay I will definitely be back

6. Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center (3-star hotel)

About this hotel

This upscale all-suite hotel attached to the Frisco Conference Center is 0.1 miles from Dr. Pepper Ballpark.Warm, traditionally furnished suites feature separate living rooms, custom-designed beds and flat-screens with premium channels, plus minifridges, microwaves and Wi-Fi (fee). Upgraded suites add balconies, pull-out sofas and Keurig coffeemakers.Free perks include cooked-to-order breakfast, and evening receptions with snacks and drinks. There’s a relaxed Texas-inspired cafe and an airy atrium lounge. Additional amenities include a gym, an indoor pool and a spa (fee), along with 90,000 sq ft of meeting space.

Things You Need to Know

  • Walking distance to iFLY Indoor Skydiving – Dallas and the Texas Sculpture Garden
  • Guests mentioned the rooms are large but unclean
  • Some guests complained about the bathrooms
  • One of the few hotels in the area with room service
  • Guests praised the restaurant
  • Guests mentioned “banquets” 12 times
  • Guests praised the views

Feedback From Real Customers

Kojack Enterprises

We recently stayed for a night at this location and were excited to arrive with our past experience with Embassy Suites This location was great but had some setbacks The room condition was excellent, the A/C worked but seemed to be struggling

My wife and I set it to 70 degrees and left the room for the evening and arrived to it still trying to reach 70 degrees It stayed on for the majority of the night trying to cool the room down It did not bother us much, but it was worth mentioning Additionally, we wanted to enjoy the pool and spa later in the evening and found that it was occupied for “swim lessons” The entirety of the pool was coned off and the swim instructors were using all of it My wife and I sat in there for a while hoping that they would finish but had no luck after an hour This was upsetting due to the fact that we paid for a room with the amenities provided but it was being rented out for a local swim school I would hope that Embassy Suites would understand that we are headed into hot summer days and guests will want to use the pool more regularly I would rather go to another hotel down the road that keeps their amenities for guests staying there instead of other local businesses Other than our frustrating pool and spa incident we really enjoyed our stay The breakfast is excellent and all of the staff is very nice!

Meagan Murret

The pool was clean and well maintained The evening reception was fun and did not have long waits for drinks Bartender was friendly and accommodating

Lobby was very pretty Morning breakfast was delicious! Room was clean, AC worked well Only complaint was that the fold out sofa was very uncomfortable and there were no pillows for it The extra blanket was gross and scratchy

Jaysen Bechtel

The first couple of days we stayed here, there was a very strong sewer smell between the lobby and convention center entrance doors The entire hotel was very clean in appearance and I loved the myriad of fountains Our room was very nice except for the fact that the air conditioner did not seem to function

My wife gets sick to the point of nausea in Temps above 67 over a long period of time (hours or sooner if she gets a hot flash) The first night a maintenance worker attempted to fix it The next day we asked the front desk if they had a fan or could we switch rooms They told us that they would get it fixed, but we still returned to a room that was above 74 I went and bought a fanBefore we booked the hotel we read somewhere that they had 24/7 room servicethey do not Room service operates between 5pm and 9pm, and they don’t deliver to the roomyou have to go pick it up Their breakfast setup was great and the food was good They do custom omelets, but nothing else The bartenders were exceptionally friendly and went above and beyond to take of a room service order that was not correct even though the cook had already closed things downThe pool/gym were clean and well stocked The hot tub did not work the first 5 days we were there It was working 2 days before we left The sauna did not work the entire time we were thereOn our 6th day we upgraded our room so an older son could spend some time with us The room’s AC worked and it was cool enough for my wife not to need a fan The views from both of our rooms was amazing Oh, and FYIlate checkouts cost an extra $25 Not that it really mattered, but we were not informed of this and did not find out until hours later

7. Residence Inn by Marriott Dallas Plano/The Colony (3-star hotel)

About this hotel

This modern all-suite hotel is 5 miles each from Arbor Hills Nature Preserve, and the shops and restaurants at Stonebriar Centre.Airy studios to 2-bedroom suites feature kitchens, and sitting areas with pull-out sofas, as well as free Wi-Fi and flat-screen TVs.Complimentary amenities include parking, a hot breakfast buffet and evening socials. Other amenities consist of a heated outdoor pool, a hot tub and an exercise room. There’s also a sports court, a convenience store, and a furnished patio with a fire pit.

Things You Need to Know

  • Guests praised the rooms and the kitchenettes
  • 4 min drive to Hawaiian Falls The Colony
  • Some guests complained about the bathrooms
  • 20 min drive to Dallas/Fort Worth International Airport
  • Guests liked the friendly service
  • Guests mentioned lobbies 10 times

Feedback From Real Customers

Steve Madison

This Residence Inn is outstanding The front office staff manager, Eric, is incredibly professional and always helpful He has a complete staff of equally talented and professional

Rooms are always cleaned well as are all of the common areas And the daily free breakfast bar is excellent All in all we highly recommend this Residence Inn My wife and I have stayed here on three occasions during recent moves preceding and following the sale if our house in Plano ranging up to 16 days per stay The location is great Easy access to almost everything you need Great value Great price We highly recommend this Residence Inn Great place Outstanding service Thanks very much to Eric and to all of their employees We appreciate you making our stays very pleasant experiences

UNK Pockey

When I first checked in it was easily 5 stars all the way around and couldn’t believe the wonderful service for the price But unfortunately as our stay continued the price started rising and the Continental breakfast went from top notch to motel 6 standards Getting charged more for less Service from where we started

The Staff has kept the wonderful service through all the changes they are having to deal with

Lisa Fleischer

I visited the Inn while “back home” dealing with family issues The staff here is incredible! So very accommodating and helpful My mom and two sisters also had rooms

Additional issues arose and they helped us work through the details without complaint The cleaning staff was also very helpful working around OUR crazy schedules!! Thank you so much!! For sure visiting again!!

8. Tru by Hilton The Colony Dallas (2-star hotel)

About this hotel

Among shops and restaurants along State Highway 121, this trendy hotel is a mile from Lewisville Towne Crossing shopping center and 5 miles from Stewart Peninsula Golf Course.Streamlined rooms with colorful accents provide Wi-Fi, flat-screen TVs and minifridges.Amenities include a gym, lobby workstations and a 24/7 convenience store, as well as a pool table, an outdoor pool, and a terrace with a fire pit. Breakfast and parking are available.

Things You Need to Know

  • Guests liked the clean rooms and praised the beds
  • 11 min walk to Hawaiian Falls The Colony
  • 20 min drive to Dallas/Fort Worth International Airport
  • Guests mentioned the service is friendly
  • The hotel has a game room

Feedback From Real Customers

Cislo GxC

Wes at the front desk was great at check-in and throughout my two night stay! She made the hotel feel like a second home the lobby is a nice area to hang out and play some pool or shuffle board Although the pool was a little bit cloudy during my stay the maintenance team looked to be cleaning it as i was leaving the hotel on my last day

I would recommend this hotel for a family getaway but the rooms are fairly small and not very spacious for tons of kids!

Jackie Hindley NE-OMAHA

My stay was excellent! Friendly staff, especially West at the front desk The room was wonderful; most comfortable bed I have ever slept in! Everything I needed was available Great breakfast choices

I enjoyed the pool and there is also a workout room and an activity area that includes a pool table, games, and activities I felt safe and welcome every time I entered I have already recommended Tru by Hilton in The Colony to others Thanks for everything!

Tom Merrill

Friendly staff but cannot recommend anyone staying here I understand this is supposed to be a budget friendly hotel but they take it a bit too far They leave the thermostats on heat to ensure the A/C doesn’t run between guests

Also they turn the hot water off at night So if you have any early AM departure, plan for a cold shower Certainly will wake you up!

9. Renaissance Dallas at Plano Legacy West Hotel (4-star hotel)

About this hotel

A 5-minute walk from The Shops at Legacy mall, this upmarket hotel in a sleek building is 5 miles from hands-on kids’ activities at Crayola Experience and 19 miles from Dallas Love Field Airport.Modern rooms come with free Wi-Fi, flat-screens and iPod docks, as well as minifridges, and tea and coffeemakers. Suites feature living rooms with sofabeds. Club quarters add access to a lounge serving breakfast. Room service is available 24/7.There’s a chic Asian-fusion restaurant, a gym and an outdoor pool, plus a poolside bar, and a sundeck with loungers. Event space includes multiple meeting rooms and a ballroom. Parking is provided (fee).

Things You Need to Know

  • Guests praised the rooms
  • 5 min walk to Visit Plano
  • Guests praised the friendly service
  • Guests mentioned lobbies 45 times
  • Guests liked the fitness center
  • Guests praised the outdoor pool
  • Guests praised the poolside bar

Feedback From Real Customers

Kelci Campbell

The Renaissance was my husband and I’s home for five days, and it did not disappoint! My husband and I chose this hotel because of the property’s proximity to food, shopping, and the location of our wedding venue The hospitality was superb! When we first visited the hotel, we were looking for a hotel that would be great for our out of town guests as well as us after our wedding night The hotel staff welcomed us, and we knew right away this would be the location for us

During our stay, the rooms were spacious and clean The bed and pillows were comfortable The bathroom had several amenities that you would need, and the shower was spacious The mood lights were an unexpected nice touch The night of our wedding, we came home to a bottle of champagne and sweets, courtesy of RenaissanceOur event manager Kassie, was pleasant and always was quick to respond to any inquiries I had regarding the property I highly recommend this hotel to anyone visiting the Plano area

Felipe Meraz

Tyler and Alyssa with the reception team treated us like royalty Its an excellent venue for a weekend getaway The DJ on Saturday DJ Richy Smart was amazing

Gave us a Vegas vibe minus the having to go to Vegas The Toulouse restaurant next door is absolutely amazing The entire staff at the Renaissance was excellent Whiskey Moon was a lot of fun

sam musso

I enjoyed a very nice stay here this weekend! Upon arrival, Katie with the front desk helped me check out a room that was perfect for my stay She was lovely, and so was the rest of the hotel staff from the caterers, the management, and the housekeepingThe hotel is new and the rooms are stylish and clean

The hotel is decorated with a very unique Texas Asain fusion and shows in the artwork and design Also, the location is right on the edge of the Legacy outdoor upscale mall If you’re looking for a weekend getaway, special occasion with your SO, or a business trip, this hotel is probably the best in North Dallas/Frisco areaI’d go back in a heartbeat

10. Sandman Signature Plano-Frisco Hotel (3-star hotel)

About this hotel

On a main thoroughfare, this relaxed hotel with sleek interiors is a mile from Frisco Central Park and a 15-minute walk from the Dr Pepper Arena. DFW International Airport is 26 miles away.Airy rooms with contemporary decor offer free Wi-Fi, flat-screen TVs, and tea and coffeemaking facilities, as well as minifridges and spa-style bathrooms; some add balconies. Suites feature living areas, kitchenettes and sofabeds.Parking is complimentary. Other amenities include a grill-style restaurant, a sports bar and a gym, as well as an indoor pool with a hot tub.

Things You Need to Know

  • Guests liked the clean rooms
  • 14 min walk to iFLY Indoor Skydiving – Dallas
  • One of the few hotels in the area with room service
  • Guests mentioned “Housekeeping” 13 times
  • Guests liked the breakfast
  • One of the few hotels in the area with an indoor pool
  • Guests praised the sports bar

Feedback From Real Customers

andrea martinez

1st time visit to Sandman

Amazing! We arrived at 3am and the front desk staff were there with smiles on their faces! The hotel lobby and common areas were beautiful and our room amazing! The smell upon walking in was so good – I need to know what that was! 🙂 I want my whole house to smell like it The bed was extremely comfortable and the bathroom had a soaking tub in it!! I was able to detox from our long drive in the tub before going to bed and if was an absolute dream!

Jess F

Staycation Experience — we truly enjoyed a quick weekend trip her and will definitely return againCute and trendy stylish hotel, professional and friendly staff and very convenient location to restaurants and shops Beds were comfy and room was spacious

We did have a slight issue with the ac not cooking in the living area, while the bedroom area was just right The manager quickly moved us to a new room and was very accommodating

James Mann

We stayed here for a corporate event recently, and it was the perfect hotel for our group of 60! It’s a beautiful hotel in a central location, and the rooms are updated and well furnished (nicer than similar hotels I’ve stayed at in the area) Plus the two bars that were on site were perfect for getting together after hours Sherri Ray was awesome to work with in making all the arrangements for our group! I’d definitely recommend this hotel to others (whether for business or personal travel)

11. Holiday Inn Plano – the Colony, an IHG Hotel (3-star hotel)

About this hotel

Set off the Sam Rayburn Tollway, this modern hotel is a 7-minute walk from Hawaiian Falls water park and 9 minutes on foot from Topgolf.Warm rooms with a contemporary vibe feature flat-screen TVs, minifridges and microwaves, along with free Wi-Fi, and tea and coffeemakers. Room service is offered. Kids stay in a parent’s room at no charge.Parking is included. Amenities consist of a hip restaurant/bar (kids eat free; restrictions apply), as well as an outdoor pool and a fitness room. Pets are welcome for a surcharge.

Things You Need to Know

  • Guests praised the clean rooms
  • 9 min walk to Hawaiian Falls The Colony
  • 20 min drive to Dallas/Fort Worth International Airport
  • Guests praised the service
  • Guests liked the outdoor pool
  • Guests praised the bar

Feedback From Real Customers

chris deray

The staff was professional and nice The rooms were clean, and the air-conditioning worked well The bathrooms were clean, but there’s not enough room between the toilet and the sink

The ice machines weren’t working, so I was brought a pitcher of ice to the desk The AC in the hallway wasn’t working It seemed the hallway on the third floor was open to the outsideand during temperatures in the upper 90’s! We picked the Holiday Inn Express and booked for that hotel, but we found out that it was and had been closed (Not mentioned on the website) Fortunately, we were able to deduce that we were changed to the Holiday Inn next doorApparently, the three hotels that are next to each other (Holiday Inn, Holiday Inn Express, and Stay Bridge) are all under the same managementToday when we went to have our complimentary breakfast we were informed that they didn’t have anyone to cover breakfast today, BUT we were welcome to go two blocks down to the Stay Bridge where breakfast was being provided

Erika Nunez

By far the worst experience ever! Booked this reservation in advance and called the day of my reservation to notify front desk I will be arriving but late to make sure I would have a room to stay in When arriving front desk notified me that they didn’t have my room that I booked ( 2 queen beds) I traveled with my family of 4 and she requested I stay in a king bed

I told her that wasn’t except-able then she proceeded to tell me that her only choice was to cancel my reservation She didn’t try to accommodate or help in any Talking to me rude, disrespectful and as if I was stupid I was out for over 2 hrs trying to find a place to stay cause everything in Dallas and fort worth area was booked This time frame was from 11:30 to 1:30 Always over booked and they never help with accommodating! I DO NOT RECOMMEND!

Luke R

Traveled with my sons soccer team, families that booked through a 3rd party site all had their reservations canceled even though it was booked months before The families that booked directly through the hotel even just days before had their reservations honoredItalia working the front desk was extremely rude and of zero help

Edit in response to the owner: You say you have no control over the 3rd party, you were the ones who cancelled our reservations the day of arrival So, no, I don’t believe what you’re saying You are the ones that chose to overbook and cancel ours

12. Hotel Indigo Frisco, an IHG Hotel (3-star hotel)

About this hotel

In an area filled with shopping plazas, this informal hotel with modern touches is 2 minutes’ walk from Frisco Central Park and 1 mile from the Dallas North Tollway.Bright rooms come with complimentary Internet access, flat-screen TVs, and tea and coffeemaking facilities. Suites provide minifridges.A casual dining area has a bistro vibe with brick accents and vintage-style wood furnishings. There’s also a cocktail lounge. Pets are permitted.

Things You Need to Know

  • 11 min walk to the Texas Sculpture Garden
  • Guests liked the restaurant
  • Guests praised the beds but some disliked the kitchenettes
  • Some guests complained about the bathrooms
  • Guests mentioned lobbies 14 times
  • Guests mentioned microwaves 13 times
  • Guests liked the cocktail bar

Feedback From Real Customers

Kellie Shepherd Moeller

I’ve stayed here 3 times and love the accommodations: clean, comfortable, and the location is perfect for business stays My flight was super late and the front desk was very accomodating even late at night The food is great and I appreciate that they accommodated special requests for my breakfast

The kitchen has a great happy hour for after-work chill and meet & greet with business contacts Matthew, the Executive Chef made an effort to greet us- a nice personal touch for the hotel’s customer service Quick tip: if you are from out of town be sure to try the locally made Dos Gringos chips and salsa Yummy! I only wish I could get them in Seattle!

Richard Smith

Stayed here for a night because my air conditioning went out at home Room is mostly clean, but some spots are lacking where housekeeping could improve There is visible black mold in the sink overflow, the air vents look like they haven’t been cleaned in months, and there’s spots on the wall that look like they were painted over to hide damage

Due to the visible mold in the sink and dust buildup on the vents, for health reasons I wouldn’t recommend staying more than a night or two until these housekeeping issues are resolvedThe front desk service was friendly, but it seemed like their computer systems were slow to process my check-in A delivery driver was made to wait 5-6 minutes to get directions to the room that requested serviceOverall a nice hotel, just needs housekeeping improvement like every other hotel in this price range

JV P

My beau came in from out of town and reserved this location The hotel was really nice, very clean I live close to the area and never knew about it

It’s hidden but close to many amenities such as the Stonebriar Mall and right off the Dallas Tollway Very nice ambiance and the hotel is also pet friendly Will definitely stay here again

13. Staybridge Suites Plano – the Colony, an IHG Hotel (3-star hotel)

About this hotel

Set less than 1 mile from TX-121 Texas state highway, this polished hotel is 5 miles from Arbor Hills Nature Preserve. It’s 11 miles from Sandy Lake Amusement Park.Contemporary suites offer free Wi-Fi, flat-screen TVs and desks, plus seating and dining areas. All feature kitchens. Some have separate bedrooms.A hot breakfast buffet is complimentary, as are snacks and drinks on select evenings. There’s an outdoor saltwater pool with a kids’ section, plus a gym and a basketball court. A garden features a terrace and BBQ grills. Coin-operated laundry facilities are also available, as is a business center, event space and parking.

Things You Need to Know

  • Guests liked the rooms and praised the kitchenettes
  • 9 min walk to Hawaiian Falls The Colony
  • 21 min drive to Dallas/Fort Worth International Airport
  • Guests praised the outdoor pool

Feedback From Real Customers

Chris Medrano

Hotels have their own rating system and for that a five star hotel has certain features that help them receive that status This is not a five start hotel based on amenities and luxury Based on my room and experience it was a five star experience, would stay again

Close to everything fun and great restaurants and shopping a short drive up and down the tollway

Craig Andrews

Absolutely disgusting!!!!This hotel was a joke, right?Get to the hotel and the lady at the front desk comes out in dirty socks with kids running in from behind her Strike oneShe shows us the bill to sign and it’s $100 more than the total reserved price we booked from their site directly

She claims it is a $50 charge for incidentals, but can’t tell me what the other $50 is for Strike TwoWe walked into the room and there is blood on the walls, feces on the floor and wall and smells of wet dog Gross We called down and asked for another room, said it was all they could do as they were bookedIt was very late, the sheets were clean (we hoped) so went to bedWoke up, closed bathroom door and found someone else’s snot on the back of doorTalked to the clerk early Saturday morning She promised us the manger would hear about this and the room would be cleaned while we were gone for the day This was at 7:30amJust walked back in at 9:30pm and nothing was done! GROSS!!Front clerk, again in socks and kids in tow, tells us there is no manager and she can’t do anything about it Strike 3This place should be condemned Those working there should be firedI’ve never been treated so badly at any IHG facility and I stay at hundreds throughout the yearCorporate office is hearing about this one

Tamika B

I’ll start with the positive

all the staff I encountered was very nice and helpful The common areas appeared clean, there was not trash anywhere The laundry room, gym outside seating area and pools appeared clean as wellthe downsidemy room was full of hair!! Dog hair, human hair, who knows what other species type of hair I have a rambunctious toddler and she would be full of hair by the end of the day it got on her clothes, in her mouth, everywhere After a complaint, housekeeping was sent to vacuum but, I think that made it worse the cheap vacuum on hand just did not get the job done I would’ve brought my Kirby had I known This is a pet friendly hotel The breakfast was ok, there was not a variety, they served the same thing every day Would I visit againprobably not

14. Dallas/Plano Marriott at Legacy Town Center (4-star hotel)

About this hotel

This contemporary hotel opposite a park is a 5.9-mile drive from the Sci-Tech Discovery Center and 2.1 miles from Dr Pepper Ballpark.The modern rooms have desks, flat-screen TVs with premium cable channels, coffeemakers and minifridges. WiFi is available. Some rooms have access to a lounge with free continental breakfast and evening appetizers. Suites add separate living areas with sofabeds and balconies.Amenities include free WiFi in the lobby, 23 meeting rooms and a business center. The property offers 2 casual restaurants with American fare, as well as an outdoor pool, a sauna and a 24/7 fitness center.

Things You Need to Know

  • Guests praised the clean rooms
  • 6 min drive to Visit Plano
  • One of the few hotels in the area with 24-hr room service
  • Guests praised the casual restaurant
  • Guests mentioned “banquets” 14 times
  • Guests liked the fitness center
  • The hotel has a game room
  • Guests liked the outdoor pool

Feedback From Real Customers

Phil Huang

I will definitely stay at this wonderful Marriott hotel again I rarely have the experience that all hotel crews are with the same high standard service throughout the whole stay period If you like to swim outdoor in the winter, their heated swimming pool has the best temperature that you could dream of and the swimming pool is very clean

I also like the fitness as it is not crowded most of the time and also very clean Breakfast buffet is so delicious (most fresh fruits I ever tested at buffet) Adult is $24 and child is only $12 You also get free breakfast if you have platinum staus or higher They confirmed my upgrade request several days ago instead of last minute Also approved my late check out soon after I checked in I also receive an status appreciation letter and a box of chocolate and a glass bottle of Dr Pepper you will also love the weekend complimentary free self parking If M club is also open over the weekend, it will be perfect Overall, I will highly recommend this hotel

Jason Weinpel

When I pulled up to the hotel, I was pleased with how the building and landscaping were immaculate However, that only goes so far I had a tuxedo rental to return via UPS

On the day I was checking out, I called down to ask if they could do UPS returns via the front desk They said “sure, just drop it off with the return label attached” So I did I was happy that I would not have to venture out and find a UPS location on the last day of my vacation while also making my way to the airportWell, five days later I got an email from the tux rental company saying I had been charged a late fee for not returning the suitthe tracking status still said “Label created” When I called the hotel to look into this, they let me know that the package was still sitting behind the front desk I asked the front desk manager, Charles, why it had been sitting for almost a week and he said that I was responsible for scheduling a pickup request on the UPS websiteAfter telling him that this was news to me and asking why nobody told me that originally, his reply was “Sir, we offer this service as a convenience to you Most people know they have to schedule their own pickups” In my opinion, that is not an acceptable response If he had said the word “sorry” one time, maybe I would feel better It seems the nice facade of the hotel only goes so far if the staff is not trained on proper customer service Charles said that the hotel is able to reimburse the tuxedo rental late fee, but I have not heard anything from him in a week

360 MAGAZINE

The Marriott Hotel is a high-end hotel located in a beautiful shopping center Ideal place for a wedding or a small business congress Their amenities are unmatched within a five-mile radius, largely due to the extensive retail experience outside its front door

Their room service, buffet dinners and facilities are mildly impressive to the location In close proximity to the Toyota’s headquarters; and thus, you may run into several of their executives and/or stumble into a few journalists within the automotive world The 24 hour access to gym, dipping pool and hot tub was our favorite part

15. Omni Frisco Hotel (4-star hotel)

  • Address: 11 Cowboys Way, Frisco, TX 75034
  • Phone: (469) 287-0000
  • Ratings: 4.7 (1605 reviews) Excellent
  • Website : Omni Frisco Hotel
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Airy quarters in an upscale property with an infinity pool, a restaurant & football stadium views.

About this hotel

In a contemporary building with a glass facade, this upscale hotel is a 3-minute walk from football games at The Star stadium, home of the Dallas Cowboys. It’s 14 miles from Interstate 635 and 5 miles from Hawaiian Falls amusement park.Airy, polished rooms have Wi-Fi access, flat-screen TVs and coffeemakers. All offer floor-to-ceiling windows; some feature views of the stadium practice field. Suites add separate living areas. In-room fitness gear is available.There’s a modern restaurant and a chic bar. A 4th-floor terrace features an outdoor infinity pool and a bar. Other amenities include a 24/7 gym and event space.

Things You Need to Know

  • 13 min walk to the Texas Sculpture Garden
  • Guests praised the clean rooms but some disliked the kitchenettes
  • Guests praised the service
  • Guests mentioned “American football” 16 times
  • Guests liked the breakfast
  • Guests praised the views
  • The hotel has a boutique store

Feedback From Real Customers

Amanda Johnson

Gorgeous property! We had a wonderful family trip to visit and had 5 room – they places us all on the same floor which was great! My husband and I had a corner deluxe king room and it was beautiful One evening I took advantage of the soaking tub and even had a great view of fireworks happening over the city! We enjoyed the pool, the food and the area Plenty of amenities inside the hotel but also within walking distance

Dana Pollard Moving Up in Texas

Just stayed here while enjoying a date night with my husband I love the view overlooking the big screen at The Star! It was nice not having to get in a car to enjoy some (sports) shopping and dining because everything was walkable The hotel is very clean and the staff, particularly Jean, was very accommodating and friendly

Thank you Omni!

Ken Cirka

Gorgeous huge rooms, comfy beds and beautiful lobby Incredible front desk staff Took 15 minutes to collect baggage they stored for me after checkout but they were extremely nice to keep the baggage without creating a hassle

The receptionist is who checked me in was warm and inviting Definitely recommended if you have to be in the area for business A few good restaurants are within walking distance

16. Homewood Suites by Hilton Dallas-Frisco (3-star hotel)

About this hotel

This extended-stay hotel off Sam Rayburn Tollway is 0.5 miles’ drive from Stonebriar Center mall and 4.3 miles’ drive from Toyota Stadium.Contemporary rooms, from studios to 2-bedroom suites, come with fully equipped kitchens, dining tables and free WiFi, plus flat-screen TVs.Free hot breakfast is provided. There’s also a convenience store, plus a business center. Additional amenities include a fitness room and an outdoor pool.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • Guests praised the kitchenettes
  • 4 min drive to iFLY Indoor Skydiving – Dallas
  • Guests praised the friendly service
  • Guests praised the outdoor pool

Feedback From Real Customers

Arpan Makwana

I had just relocated from Dubai to Frisco I stayed in this hotel for 20 days and this was the best decision!!The staff is super friendly and helpful I don’t think I’ve seen such courteous staff in other hotels

My cargo boxes were due to be delivered when I was traveling and they managed to keep them in the conference room till I came back and took them Kate and Shelly are amazing ladies and they were extremely helpful throughout my stayThe place is very conveniently located near super target and a lot of restaurants nearbyThey have managers reception every Wednesday with complimentary drinks and finger foodOverall great experience!

debbie smith

Absolutely loved staying here I see why they got such good ratings We were house-hunting, so it was a 30+ day stay, so it was our home away from home

Thank you Shelley, Vickie and others for such great service I worked in hotel management for almost 20 years and you’re doing it right at Homewood Frisco Keep up the good work!

Tina Roberts

This is a pretty good hotel come down once a month This is the 1st time at this hotel The bed was comfortable and lots of pillows

The shower is great and is perfect for taller people Tv is a bit small Shampoo and conditioner was enough that I could use one each The front desk lady was a bit condescending when I got there since my friend was there 1st

17. Sheraton Stonebriar Hotel (3-star hotel)

  • Address: 5444 TX-121, Frisco, TX 75034
  • Phone: (972) 668-8700
  • Ratings: 4.2 (516 reviews) Very good
  • Website : Sheraton Stonebriar Hotel
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Laid-back hotel offering an outdoor pool & a fitness center, plus free Wi-Fi & an area shuttle.

About this hotel

In a commercial and residential area off the Sam Rayburn Tollway, this casual hotel is 2 miles from the Dr. Pepper Arena and 18 miles from Dallas Fort Worth International Airport.The relaxed rooms have free Wi-Fi, flat-screen TVs and coffeemakers, plus work areas with desks and ergonomic chairs. Upgraded rooms provide access to a lounge with continental breakfast and afternoon appetizers at no cost. Suites include separate living rooms.There’s a restaurant with a bar and a lounge, as well as an outdoor pool and 24-hour fitness center. Other amenities include 6 meeting rooms and a business center, plus a complimentary area shuttle.

Things You Need to Know

  • 5 min drive to Hawaiian Falls The Colony
  • 20 min drive to Dallas/Fort Worth International Airport
  • Some guests complained about the kitchenettes
  • Guests liked the friendly service
  • Guests mentioned refrigerators 13 times
  • Guests mentioned microwaves 10 times

Feedback From Real Customers

Yolanda Quevedo

Although we are locals, my husband an I take little getaways every so often just to spend time alone and reconnect, and this hotel is our go-to place The location is very convenient It is private, but close to all amenities – restaurants, shops, and entertainment

The place is very clean and well kept The beds are very comfortable and the staff is truly the best They always go out of their way to make us feel welcome and comfortable A big SHOUT OUT to Heinz at the front desk who remembers our name every time, and for all the great, personalized service and attention to details she provides BIG Thank you, too to the hard-working and nice people of the restaurant They are so friendly, helpful, and efficient

Connor R. Peters

The cleanliness of the room is terrible Yellow stains on all the beds food on the floor, no fitted sheet on the beds After bringing this to the attention of the front desk she moved us to another room

When we got to the new room it was even more dirty Only 1 sheet on the bed so we would basically be sleeping on the mattress with no sheet Liquid stains running down the side of the bed Food on the ground A big water spot on the carpet Overall the hotel is beautiful in the lobby but the rooms are old and extra nastyI would definitely reconsider booking this hotel!

Dani Thomton

It was a very nice hotel The lights were out in our bathroom and the maintenance guys were on it as soon as we let them know My only complaint is the desk clerk watched my grandson and I walk back and forth with our luggage trying to find the correct elevator to take us to our room and didn’t say a word until I specifically asked

As I an a disabled US Army Vet with a noticeable knee impairment, it would have been nice had she asked if I needed assistance rather than watch us struggle while noticeably lost

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