hotel for couple

18 Best 5 star hotels in St. Charles, IL (2022)

5 star hotels in St. Charles, IL

1. Q Center (3-star hotel)

  • Address: 1405 N 5th Ave, St. Charles, IL 60174
  • Phone: (630) 377-3100
  • Ratings: 4.3 (469 reviews) Very good
  • Website : Q Center
  • Check-in time: 1:00 PM
  • Check-out time: 4:00 PM
  • Quick Summary: Conference hotel on 95 acres offering eateries, a spa & gym, plus sports courts & putting greens.

About this hotel

Set on 95 acres of grounds next to the Fox River, this sprawling conference hotel is 5 miles from DuPage County Airport and 7 miles from Fifth Third Bank Ballpark.The unassuming snug rooms feature free Wi-Fi, desks, flat-screen TVs and coffeemakers. Suites add separate living rooms and wet bars.Parking is free. Amenities include 3 casual restaurants; 1 with a terrace, plus a spa, and a fitness center offering yoga classes. There are also putting greens, basketball courts, soccer fields and jogging trails, as well as 150,000 sq ft of meeting space, a bar and a game room.

Things You Need to Know

  • 6 min drive to Pottawatomie Park
  • Guests praised the service
  • Guests mentioned beds 19 times
  • Guests praised the breakfast
  • Guests praised the fitness center
  • Guests praised the bar

Feedback From Real Customers

Kristin Crooks

My name is Kristin and I own a wedding planning company So, when I say that my expectation for my wedding venue was higher than the average Bride, that is an understatementQ Center had everything I wanted in a wedding venue

Everything in one convenient location, but different spaces for the ceremony, cocktail hour and reception I am not a fan of flipping over the same room to use for two different functions, it doesn’t leave room for qualityNot only did Q Center have all of these options, but there are also hotel rooms for the guests to stay in and different rooms for the bridal party to get ready for the big day inWorking with the Q Center staff was a huge stress reliever for me Traci was our coordinator at Q Center and she absolutely knocked it out of the park for us She was so easy to communicate with, always responding to anything I needed so quickly She was efficient, organized and made me feel at ease handing everything over on the big day I am so thankful for her!The entire Q Center staff was polite, kind and enthusiastic about my wedding day and I could not appreciate that more We especially loved the security guard at the gate, Bonnie, who was an absolute delight She was the perfect personality to greet guests when they arrivedThe food was amazing! All of our guests were raving about the food from the dinner, to the salad, to the appetizers to the late night bites We got SO many compliments on the food The serving staff was so helpful and always ready to lend a hand, with a smile on their facesQ Center has so much to offer that the average wedding venue does not I have no regrets about have our wedding here I could not recommend this more highly to any potential couples who looking for a wedding venue Q Center will make all of your wedding dreams come true, with top notch service and a smile to accompany you throughout your wedding journeyThank you, Q Center, it was absolutely epic!

Rachael Roberts

I stayed here for a school related review course This is a compound basically that probably used to be a college of some sort Now it’s rented by universities and corporations for events

While the room was a little small, the bed was comfortable I’ve paid more for worse There’s an on-site gym and a bar For the convenience of staying where my review was and not having to travel from another location, and dinner was included (cafeteria-like), worth the stay all day Would highly recommend

Patty Brummond

If I could add more stars I would! We held our son’s wedding here this past weekend and things could not have gone better The food and beverage staff was outstanding The facilities are clean and well maintained

Even when the weather forced a change in plans, the staff was ready to accommodate the Plan B with ease It was a memorable weekend and we are so grateful to the Q Center!

2. Hotel Arista (4-star hotel)

  • Address: 2139 City Gate Ln, Naperville, IL 60563
  • Phone: (630) 579-4100
  • Ratings: 4.6 (939 reviews) Excellent Eco-certified
  • Website : Hotel Arista
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Chic hotel with polished quarters, plus fine-dining, a fitness center & a high-end spa.

About this hotel

Located near Interstate 88 and 5 miles from the DuPage Children’s Museum, this upscale hotel is both 9 miles from the Hollywood Casino and the Paramount Theatre.The bright rooms include free Wi-Fi, iPod docks and flat-screen TVs, plus minifridges, marble bathrooms with low-flow water fixtures, soaking tubs and separate showers. In-room dining is available. Suites feature separate living space and floor-to-ceiling windows.Amenities include free parking, a fitness center and a high-end spa. Dining options consist of a chic lounge serving Greek food with cocktails, and a trendy gourmet restaurant featuring American cuisine.

Things You Need to Know

  • Guests praised the large, clean rooms
  • Guests praised the bathrooms
  • 6 min drive to Blackwell Forest Preserve
  • One of the few hotels in the area with 24-hr room service
  • Guests praised the breakfast
  • One of the few hotels in the area with a spa
  • Guests liked the chic bar

Feedback From Real Customers

Denise Bowers

Me and my husband stayed here a while ago and it was one of the best hotels I have stayed at The door man was very friendly as well as the front staff The rooms were amazing, very clean and spacious

I have never had room service and I was one of the best experiences of my life as you can see I didn’t order anything fancy but it was still amazing

DIVINE DESTINY

This hotel was extremely clean and comfortable The staff is polite, warm and inviting upto the cleaning staff Speaking of, they do a remarkable job of cleaning the rooms

This is coming from someone who generally travels with my own pillow, sheets, blanket and cleaning supplies I did not have to put in any additional work to make this place up to par for my visitIf you are there and looking for breakfast, try the coffee and smoothie place a few steps away (I forgot the name, my apologies) However, the ham and Swiss croissant was simply amazing!The only downside to my visit, was the bar was not open during my visit on a holiday weekend It turned out ok, because the location of the hotel gave countless other close options right on and off Route 59

Lillia Amor

The reservations manager Emily here made my stay absolutely repulsive I over slept and did not extend my stay, instead of receiving a phone call from the reception to politely ask if I was extending my stay- Emily approved of the staff barging into my room as I was naked showering I have never in my life experienced this at a hotel

When I told her my concerns she let me know that she can send someone to gathering my things for me to check out This was upon telling her that I feel uncomfortable extending my stay further since anyone can come in- unapologetically Being a woman staying alone this was a repulsive reaction from Emily I would never wish this upon anyone The hotel is nice, but unfortunately an unqualified reservation manager has trashed it

3. Hyatt Place Chicago/Hoffman Estates (3-star hotel)

About this hotel

This laid-back hotel is 4 miles from the Sears Centre Arena events venue and 8 miles from the LEGOLAND Discovery Center Chicago.Bright, informal rooms feature free Wi-Fi, flat-screen TVs and minifridges, plus wet bars, and living areas with sofabeds.Parking and an area shuttle are complimentary. Other amenities include an indoor pool and a gym, as well as a cafe/bar and a 24-hour snack shop.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 6 min drive to Paul Douglas Preserve
  • Guests praised the friendly, professional service
  • Guests praised the restaurant
  • Guests mentioned microwaves 13 times
  • Guests mentioned lobbies 15 times
  • Guests praised the indoor pool

Feedback From Real Customers

Matthew Maniaci

This hotel is one of the nicest we’ve ever stayed at in its price range The room was comfortable and clean, the service was good and friendly, and the location was just what we needed with lots of food options nearby The only minor complaint I might have is that the bathroom was a bit awkward in our room, but the shower was fantastic and it was a minor complaint at most

Angela Blair

DO NOT STAY AT THIS HOTEL!! We stayed this past weekend for a wedding and it was the worst hotel stay I’ve ever experienced! No one in our wedding party got any sleep due to all the commotion and craziness going on at this hotel and the majority of our guest were In fear of coming out their room at night due to multiple Fights in the hallways BOTH Friday and Saturday nights, police coming out twice on Saturday, loud noises throughout the night inside the hotel and outside in the parking lot, smell of weed throughout the entire hotel and it seemed like the staff was real comfortable or used to these activities as this craziness continued throughout the night both Friday and Saturday! It was a straight up hotel brawl And to top it off the Hyatt charges $100 deposit hold per room…on top of their nightly rate, absolutely ridiculous!!! If your staying in that area shop stay somewhere else!! It was an absolutely traumatizing experience

Michael Kiska Jr

stayed four nights for work great rooms great staff only 4 stars for service cause breakfast is the one thing that needs work i dont think fresh scrambled eggs and some sausage is asking too much

especially when you’re already putting out them gross pre-made sandwiches and their coffee pumps were broke two of the four days I was there only little things though stay was great my only other complaint is the $4 cookie it should be $2!! conveniently right off the highway in a non-congested area, east road access and food nearby highly recommend

4. Hampton Inn & Suites Chicago/Aurora (3-star hotel)

About this hotel

This suburban hotel outside Chicago is 1-minute from Interstate 88 and 3.5 miles from Aurora West County Forest Preserve.The rooms, decorated in neutral shades with warm wood details, have free WiFi, flat-screen TVs with HD channels, full and ergonomic lap desks and coffeemakers; suites add living space with sofa beds, wet bars with minifridges and microwaves (some also add whirlpool tubs).In addition to a free breakfast buffet (or breakfast bags to go), amenities include an indoor pool and hot tub, a fitness center, meeting space and valet parking.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the bathrooms
  • 8 min drive to Blackberry Farm
  • Guests praised the friendly service
  • Guests mentioned hot tubs 23 times
  • One of the few hotels in the area with a casino
  • Guests praised the indoor pool

Feedback From Real Customers

Jessica Willcut

BEYOND OUTSTANDING! The staff was so kind and attentive Jennifer and Madison were great at check in We loved the hot breakfast in the morning

Could not believe they took the time to ask everyone in the room if they wanted any more food before they closed it up for the day Everything about this hotel was SO clean Such an incredible bargain for the cost Thank you to all of your staff for their hospitality We used the meeting rooms and they were wonderful and newly remodeled Cannot wait to come back

Aaron Howard

Room key randomly deactivated Inconvenient Looks like they reuse the bed sheets

! They are bobbin pinned down Plus you could see throw up splash on the wall!!!Not cleaned!Really nice pool and hot tub Great kid pool!!

Phillip L.

Pros: Friendly and helpful front desk staff, clean rooms, free breakfast (although very limited)Cons: Dated rooms could use new carpet and furniture

5. Quality Inn & Suites St Charles -West Chicago (2-star hotel)

About this hotel

Next to Surrey Hill Park, this straightforward hotel is a mile from both the Arcada Theater and the banks of the Fox River.Casual rooms feature free Wi-Fi and flat-screen TVs, as well as microwaves, minifridges and coffeemakers. Upgraded rooms add in-room whirlpool tubs, while suites offer kitchenettes, separate living rooms and/or pull-out sofas.Complimentary parking and a hot breakfast buffet are provided. Other amenities include a heated outdoor pool, an exercise room and guest laundry facilities. Pets are welcome (fee).

Things You Need to Know

  • 5 min drive to Pottawatomie Park
  • Guests liked the friendly service
  • The fitness center has weight machines
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Sydney & Ace

This is by far the best quality inn motels I have ever stayed in! I have been to two other quality inn motels and they were horrible! This hotel has clean rooms, clean bathrooms and the beds were comfortable! The ONLY small complaint I have is the water pressure but other than that the temperature was phenomenal! When I went to check out I fixed myself a decaf coffee but they were out and they made me a fresh pot, beyond happy with my stay I definitely recommend this hotel! I don’t know if they have a laundry room or not but I do know they don’t have an elevator which is not a big deal since there are only two floors I will be staying here again! The mini fridge and microwave they have are also updated and big Love love love this place!

6. Embassy Suites by Hilton Chicago Naperville (3-star hotel)

About this hotel

This modern all-suite hotel is 1 mile from Interstate 88 and 4 miles from both Morton Arboretum and Centennial Beach swimming complex.Understated studios come with sitting areas, kitchenettes and sofabeds, plus flat-screen TVs and Wi-Fi. The 1-bedroom suites have separate living rooms; upgraded quarters add complimentary snacks and drinks. Room service is available.Freebies include a made-to-order breakfast, evening drinks receptions and parking. Other amenities include a casual grill restaurant with a bar, as well as an indoor pool, a gym and a 24-hour convenience store.

Things You Need to Know

  • 6 min drive to Herrick Lake Forest Preserve
  • Guests praised the casual restaurant
  • Some guests disliked the kitchenettes
  • Guests mentioned lobbies 46 times
  • Guests mentioned “omelettes” 25 times
  • Guests praised the fitness center
  • Guests liked the indoor pool
  • Guests praised the bar

Feedback From Real Customers

Tonya Hanson

Overall decent experience staying at this hotel The parking isn’t a great situation thoughFor other diamond members who are use to other Hilton properties providing multiple bottles of water during longer duration stays, this location 100% will not

Only 2 per room per stay I understand that’s always been the policy, just all other Hilton’s I’ve stayed at provide extra throughout stayFor late check out, you cannot request at check in or during stay- you have to call day of check out to see if they will accommodate it This makes it difficult to plan your last dayBreakfast was good, lots of optionsRoom was good, bed comfortable

Cinaiya Stubbs

I have stayed in hotels/inns in very rural towns in the US and abroad and this stay was the worst that I have ever experienced My family and I thought we were going away for a quick, impromptu long weekend before my husband starts his new job What we experienced at this hotel was disappointment after disappointment

First, we were told that we could not check-in until 4 pm That is fine, and expected as that is the stated time However, others were checking in as we waited in the lobby until 4 pm I visited the front desk twice, and each time was met with horrible attitude and abhorrent customer service When we finally checked in the gentleman that helped us gave me a breakfast card for only the adults, which I had to correct No big deal, no one is perfect Then we entered the elevator and were greeted by the screech of grinding parts, which was unnerving Later that day, we noticed that that elevator had been taken out of service In the room the cleanliness left much to be desired The shower grout was filthy There were stains on the bedding, and the dust was visible The hotel was full so requesting a new room was to no avail On the way back from dinner parking was impossible in the front so we parked in the back The doors for us to enter were supposed to be accessible by room key only These doors were not secured so anyone could enter the premises The next morning two of the three elevators were out of service This meant that we could not actually get down to breakfast Taking the stairs leads you outside, and in this case into the rain My family waited at the elevator for 20 minutes or more and could never get on Families trying to carry luggage down faced worse experiences At this point we decided to check out and go to breakfast elsewhere, at our expense, although we had breakfast included at the hotel We tried again to get on the elevator, again to no avail This time we had to carry our luggage down four flights and across the parking lot (no luggage carts on stairs) I called the front desk to request that the additional $30 that I was charged be removed from the bill, as of yet this has not happened although the manager indicated that it would be taken off She also stated that the breakfast would be extended due to the elevator issue This also did not happen My family and I will never return

Jessica Sanders

Overall, the hotel was great The employees were all very friendly and the complimentary receptions in the morning and evening were great For the price of the room, I did expect that the furniture (footstool specifically) wouldn’t have looked like it went a couple rounds with a cougar and the toilet paper holder wouldn’t be close to falling off the wall but the service and food as well as location made up for it

7. Chicago Marriott Northwest (3-star hotel)

About this hotel

This informal hotel is 1 mile from the Sears Centre arena, 9 miles from shops at the Woodfield Mall and 21 miles from O’Hare International Airport.Warm rooms come with flat-screen TVs, coffeemakers and minifridges. Wi-Fi is available (fee). Upgraded rooms have pull-out sofas, minifridges, wet bars and/or whirlpool tubs. Suites provide living areas. Club rooms and suites offer private-lounge access and refreshments. Room service is offered.Parking is included. Amenities consist of a market and a restaurant, plus a fitness center and an indoor pool. There’s a business center and meeting space. A breakfast buffet is available for a surcharge.

Things You Need to Know

  • 10 min drive to Paul Douglas Preserve
  • One of the few hotels in the area with room service
  • Guests praised the service, which has a concierge
  • Guests liked the lobby, mentioned 40 times in reviews
  • The fitness center has weight machines and elliptical machines
  • Guests liked the indoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Zee G

Room had older type decor, yet was very clean and well maintained Shower pressure was amazing Pleased with the soft-close toilet seats & soft-close shower doors

Used both, key card and mobile phone key, without any problems Heater kept us warm The fridge kept our drinks and food cold Our stay was short, so we were not affected by the fact that there aren’t any microwave in the rooms Due to COVID, housekeeping is not automatic, despite requesting the service, no one ever came Overall, we enjoyed our stay, would recommend to friends & family If we’re ever in this area again, we would definitely come back

Jordan Syrowik

Had everything you would expect from a moderately priced hotel Bathrooms were up to date with modern tile and shower Mattress was a little firm, and the room decor was quite dated

Per usual with hotels the air conditioning kept changing back to 72, which kept the room a little stuffyIn all, great place There is a Starbucks as well as a non-included breakfast buffet

Tushar Rao

My room 721 was used by someone else when I was away, and the whole bathroom was dirtied When I showed this to the staff I was given a simple answer “we don’t know” without any concern or apology There was a camera right outside the room door and the staff promised that they will look at the footage and have a manager call me back

Been 4 days, no call and no follow-up Avoid this property if you value your safety and belongings and absolutely avoid ROOM 721

8. Country Inn & Suites by Radisson, Schaumburg, IL (3-star hotel)

About this hotel

A mile off I-90, this relaxed hotel in a redbrick building is 3 miles from both the Woodfield Mall and the LEGOLAND Discovery Center.Straightforward rooms with sitting areas feature complimentary Wi-Fi and flat-screen TVs, along with microwaves, minifridges, and tea and coffeemakers. Suites add living areas and whirlpool tubs. Room service is available.Freebies include a hot breakfast buffet and a local area shuttle (weekdays only). There’s a cozy lounge with a fireplace, plus a gym, a heated indoor pool and a hot tub.

Things You Need to Know

  • Guests praised the clean, large rooms and the beds
  • 4 min drive to Medieval Times Dinner & Tournament
  • Guests praised the friendly, professional service
  • Guests praised the restaurant
  • Guests liked “cookies”, mentioned 17 times in reviews
  • Guests praised the breakfast
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Dynah Davis

We had a great getaway With me being so busy I wanted to show my man that I appreciate him, this location was the BEST We had a whirlpool suite that was amazing

The fireplace was perfectly next to the window that had a great winter breeze Jacuzzi was amazing and deep enough for the both of us The staff were wonderful so polite, friendly and greeted us each time we came through the door I would definitely come back Only thing was upon checking out I found a shoe and other items under the bed from previous people

Stacey Johnson

Everything about my stay was 5 star Hotel was clean, facility,smells clean, check-in was smooth, pool and hot tub were up and running Hot tub was heaven

Happy hour, good breakfast Debbie was so sweet and polite I am definitely coming back Bonus for me were the signs about quiet time and what time its enforced Ive stayed at some hotels where guests and or children of guests had 0 consideration for other guests when it came to noise This will be a monthly weekend getaway staycation for me

Melissa Cardoza

Me and my boyfriend stayed one night, we enjoyed the room perfect for a small getaway the bed was comfortable, the pool and hot tub were okay breakfast was good we were satisfied with what they offered lots to choose from, now to why the three stars so around 11:40 (check out is at 12) we decided to finally get up and start grabbing our stuff I had accidentally spilled some coffee on my shirt so I was in the middle of changing when we heard the softest knock on the door and before I could even respond a cleaning lady presumes to open our door I was livid Check out is at 12 why the hell is someone barging in at 11:40!? So I go to the front desk with my frustration and the lady giggles it off and says oh I’ll talk to them

This place isn’t cheap by any means and the lack of customer service really irritated me I was in the middle of changing when a worker seemed it was alright to not even give us a second to respond to her knock before letting herself in We’ll be taking our business elsewhere our next couples getaway

9. Sheraton Lisle Naperville Hotel (4-star hotel)

About this hotel

Off I-88, this contemporary hotel is 4 miles from Centennial Beach and 5 miles from the Chicago Golf Club.Understated rooms have free WiFi, plus flat-screen TVs, coffeemakers and work areas with desks and ergonomic chairs. Some have minifridges and microwaves, while club rooms provide access to a lounge with perks such as continental breakfast, all-day snacks and evening appetizers.Parking and area shuttle service are complimentary. Other amenities include 2 restaurants, 1 with a bar, and a 24-hour cafe. There’s also a fitness center and an indoor pool, plus a 24/7 business center and 25,000 sq ft of meeting space.

Things You Need to Know

  • 6 min drive to the Morton Arboretum
  • Guests mentioned microwaves 15 times
  • Guests mentioned “banquets” 11 times

Feedback From Real Customers

Kevin Zevchik

This Sheraton was probably a very nice hotel prior to March 2020 The area of the hotel is surrounded by several companies and offices Since the pandemic, many are working remote now, therefore the area is a bit depressed (not all of Naperville)

In the hotel are many vagrants that have taken residence The upkeep of the hotel and housekeeping has significantly suffered due to this About 30% of the rooms are these ‘long terms’ and you will find them roaming the hallways at all hours and leaving garbage outside of their rooms We used our Suite Upgrades for a suite that was in severe neglect The curtains were all torn terribly Items on the wall were falling off like door stoppers and racks The pull out sofa bed was broken and completely unusable They moved us to another room that was not much better The lounge was closed since 2020 and no indication that it will reopen

Mary Chandler

We were there for the Buick national car show as a swap meet vendor Lovely King room, very Comfortable bed and pillows Great hotel for an event

Lots of meeting rooms, large banquet room, Starbucks coffee in rooms and in lobby and at breakfast buffet I tried to get more coffee packs sent to my room twice but never got it Breakfast buffet was ok Pancakes were awesome Nothing special on the buffet for $16 However we did get ours for $12 since we attended this event Lots of free parking Lobby was very spacious and had comfortable couches and nice decor

Dalal Sheikhah

Never trusting the Sheraton name again It was the most dirty hotel I ever seen we already found our room full of dust and the bed sheets was disgusting and worn out They just are using the covid situation as an excuse for not cleaning every day and when the come to clean the stuff are rude and want to clean on there own timetable

So believe me pick another hotel and don’t waste your money

10. Hilton Garden Inn St. Charles (3-star hotel)

About this hotel

Attached to 18,000 sq. ft. of event space at the Advanced Center for Training, this suburban hotel is across the street from the DuPage County Airport and the Pheasant Run Golf Course.All rooms and suites offer modern decor and custom-designed beds, plus flat-screen TVs, microwaves, minifridges and free WiFi. Some rooms include fireplaces and whirlpool tubs.A cooked-to-order breakfast is available (fee), and there’s an on-site bistro, with an outdoor patio, serving American cuisine, as well as a 24/7 pantry. There’s also a fitness center and the indoor pool. Additional amenities include 16 meeting rooms and a business center.

Things You Need to Know

  • Guests liked the rooms, which have TVs
  • 12 min drive to Blackwell Forest Preserve
  • One of the few hotels in the area with room service
  • Guests praised the service
  • Guests praised the restaurant
  • Guests liked the breakfast
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Lani Mergen

The beds r comfortable and the pool is clean however the hot tub was closed and so was the restaurant Also this is not the place to stay if u are looking for a relaxing weekend People were loud all night then at 8am housekeeping banged on our door and then opened it while we were sleeping

Housekeeping was really loud in the hallway all morning Definitely won’t b staying again!

Lance Brown

Do not stay at this hotelI travel a LOT and I’m a Hilton diamond member This is the worst hotel I’ve stayed at in over 9 years

NONE of the gym equipment works It is all broken They gym is extremely small for what I consider Hilton Garden Inn standards I’ve seen Hampton Inns with bigger facilitiesMy asked to see the manager about the equipment all being broken I was told she is only there a couple of days a week and when she is there it is only from 9-2 This makes it difficult to have a conversation with her as someone there on a business tripAdditionally, my room smelled I figured out on the last day of my trip that the AC unit was leaking water into the floor/carpet I’m fairly certain this was causing mold to grow and creating the smellI will be in this area for the next 6 weeks My team will not be staying at this hotel for the remainder of this trip

Crystal Jensen

So I dealt with Laurie this morning and McKenna the other day and let me tell you the customer service I received from both have been absolutely amazing! They have made me excited for my upcoming stay Thank you ladies for your amazing hospitality!Update- I think I have pretty much dealt with almost everyone at the front desk now lol McKenna, Laurie, Charli, Hanson, Sara (please excuse spelling) they truly make you feel like family here!!! I honestly can’t say enough amazing things about this place and the staff here! This will be my new home away from home! (Sorry guys your now earned yourselves a forever guest, your stuck with me lol)

11. Holiday Inn Express & Suites Chicago West – St Charles, an IHG Hotel (3-star hotel)

About this hotel

In a commercial area 1 block from the nearest shopping mall, this straightforward hotel lies 2 miles from DuPage Airport and 3 miles from the venerable Arcada Theatre, founded in 1926.The simple rooms include flat-screen TVs and free Wi-Fi, as well as minifridges, microwaves, and tea and coffeemaking facilities. Suites add separate sitting areas with pull-out sofas. Kids stay at no extra charge with an adult.Parking is complimentary, as is a breakfast buffet served in a bright dining room that has a flat-screen TV. Other amenities include a heated indoor pool and a fitness center.

Things You Need to Know

  • Guests liked the beds
  • The rooms have TVs
  • Some guests complained about the bathrooms
  • 13 min drive to the Fabyan Villa
  • Guests mentioned the service is friendly

Feedback From Real Customers

Kayla Stickler

There was no soap in the shower or bathroom We booked this location to use the pool as we are visiting family and have young children The pool was absolutely freezing

Our kids were blue and teeth chattering after 10 minutes Ice maker was broke and breakfast selection was not the best The room we got was a suit but very small Not the best experience at a holiday inn Express

Stephen Webbb

From the moment we drove in the parking lot, we knew it was a hotel unlike any other HIE The parking lot was in bad shape, with pot holes all over the place, and that poor condition of the facilities continued inside The first floor hallway smelled like mildew and must, and our room was always uncomfortably humid, regardless of the A/C setting

While the staff was friendly and breakfast was good, there really wasn’t anything else good about the accommodations

Amal Patel

Where do I begin? Check-in was at 3pm and we arrived at 4:30pm Our rooms were not ready until 6pmThe staff was nice but unfortunately, when our rooms became available, were still incomplete

No tissue paper nor hand soap were in our room Bathrooms in all three rooms were close to filthy The paint on the walls were peeled off, and the window sills dustyThe double rooms have modern TVs and a clear picture However, the king rooms were outdatedThe next morning, we saw that there were many options for breakfast However, the breakfast area was not well-kept as there was trash overflowing from the garbage cans and floor wasn’t vacuumed The food wasn’t being restocked, as bread and bagels were out of stock In addition, the pancake maker was out of order!Maybe it was just a bad day/night but we just expected more from a Holiday Inn & Suites

12. Holiday Inn & Suites Chicago Northwest – Elgin (3-star hotel)

About this hotel

This standard hotel is an 8-minute drive from Grand Victoria Casino and a 26.6-mile drive from O’Hare Airport.The straightforward rooms come with desks and flat-screen TVs, plus minifridges, premium cable channels and coffeemakers. There’s also free WiFi and high-pressure showerheads in the bathrooms, while kids 19 and under stay free with an adult. Suites add separate living spaces with pull-out sofas and additional TVs, plus whirlpool tubs.Amenities include an on-site Bennigan’s (where kids 12 and under eat free), indoor pool and fitness center, as well as event facilities and free parking.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 8 min drive to Raceway Woods Forest Preserve
  • One of the few hotels in the area with room service
  • Guests praised the restaurant
  • Guests mentioned hot tubs 25 times
  • Guests praised the breakfast
  • Guests praised the fitness center
  • One of the few hotels in the area with a casino

Feedback From Real Customers

Lisa Lewis

Beautiful, clean hotel Plenty of parking Staff were nice, and efficient

My room was clean and had plenty of nice extras, like soap, shampoo, conditioner in the shower, soap and lotion next to the bathroom sink, a keurig with coffee and tea, etc Would have liked some hot chocolate since I don’t drink coffee, but that’s just a suggestion Bed was comfy My only complaint (which isn’t the hotels fault) is that people let their kids run up and down the halls and be loud It would be nice if the check-in staff could mention to parents to please make their kids be respectful of other people Other than that, my stay was perfect, and I would definitely stay here again!

Shelly P

Our first time here Friendly front desk staff Our room was amazingly clean! Pool was titanic cold but we asked the front desk to turn on the heaters and they did

Hot tub was amazing! They did charge a $50 fee which stinks I did notice MOLD on the heater/air conditioner Morning breakfast was not too bad But over all we would definitely come back!

Eric Seil

My recent stay here was excellent- I enjoyed the courteous service I received This hotel is definitely a place to stay if you’re visiting ElginThe front-desk staff was friendly and very understanding

They were helpful, and made me feel like I was a good customer They’re customer-service friendlyOverall, I enjoyed my weeklong stay here while relocating for work This place is a definite to stay at for sure

13. Chicago Marriott Naperville (3-star hotel)

About this hotel

This classy hotel is 3.8 miles from the Naper Settlement museum and 5.2 miles from golf at the Village Links of Glen Ellyn.The polished rooms have coffeemakers and iPod docks, plus Wi-Fi (fee) and flat-screen TVs with premium channels. Upgraded rooms have access to a lounge with free continental breakfast and evening appetizers. Suites add separate living areas with pull-out sofas.Parking is free. Amenities include an American restaurant and a bar, plus an indoor pool and a fitness room. There’s also a business center, along with 21 meeting rooms.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 7 min drive to Herrick Lake Forest Preserve
  • Some guests complained about the kitchenettes
  • Guests praised the service
  • Guests mentioned concierges 17 times
  • Guests praised the fitness center
  • One of the few hotels in the area with a hot tub
  • Guests praised the bar

Feedback From Real Customers

Lee Conner

Great customer service from everyone The rooms are dated and need some more ways to charge the many devices most people have these days The AC is very quite which is awesome

Also the desktop is NOT in front of the AC system so you won’t freeze while you are working My understanding is that the refresh of the lobby is due soon but no mention of refreshing the roomsAsk for Ms Sheila she is awesome

Taylor Holloway

We had a block of rooms booked for our wedding here and the event manager Shannon truly went above and beyond to help my out of town guests get rooms booked and on the block, and helped with family who had more of a extended stay She alleviated so much stress from me the week of the wedding and would always get back to me in a timely manner If you are needing a block for out of town guest I highly recommend reaching out to Shannon

Thank you again!

Jodi Morse

The room was clean and the bed was comfy On the downside our shower drained very veryyy very slow, there is no mini fridge in the room and there is not a plug in on both sides of the bed Just one plug on one side

The ice machine on our floor (3rd floor) was also broken For what we paid to stay here we expected a bit more The front desk staff was friendly and the lobby/bar area was clean and nice

14. Courtyard by Marriott Chicago St. Charles (3-star hotel)

About this hotel

This straightforward hotel is 1.5 miles from the DuPage Expo Center and 4 miles from the Kane County Fairgrounds.Contemporary-styled rooms offer free WiFi, desks, flat-screen TVs, minifridges and coffeemakers. Suites add separate living areas and microwaves.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner as well as all-day drinks, including Starbucks coffee. There’s also a business center with workstations and printers, and 2 meeting rooms. Other amenities include an indoor pool and a whirlpool, a 24-hour exercise room and free on-site parking.

Things You Need to Know

  • Guests liked the rooms, which have minibars
  • 7 min drive to Pottawatomie Park
  • Guests praised the service
  • Guests mentioned bars 16 times
  • Guests liked the lobby, mentioned 20 times in reviews

Feedback From Real Customers

Austin Christy

This hotel is great Staff is very friendly My family and I loved the lobby it was very accommodating and we all felt comfortable while visiting

Probably best the best lobby I’ve seen in a hotel at this price range Looks are deceiving when we first pulled up the exterior does not look nearly as nice as the interior Will definitely stay here again when needing a hotel in the area Also very clean… we will not stay at hotels that aren’t clean Overall very happy with our stay

Rich Hmself

Overall it wasn’t too bad With it being pet friendly you can certainly tell that they haven’t fixed any furniture destroyed by pets The bed had what look like pee stains so they just flipped the mattress over, the wife and me layer extra towels down to sleep

The other complaint I have is I was staying here the day before a wedding and when I went to iron my shirt the iron has never been cleaned so it stained my shirtSo to summarize I’d say yeah stay here if you need something cheap and quick but don’t expect too much as it’s clear they are overlooking certain aspect of cleaning

Michael McCrory

Lloyd is a perfect example of excellent hospitality From check in to check out he was one of the best I have dealt with in the hotel industry I have traveled the world and it is such a pleasure to meet such a gentleman that takes pride in his job

He is an asset to Courtyard Marriott Look forward to seeing him and staying at the Marriott in August for a week when I am back in the area for work

15. Fairfield Inn & Suites by Marriott Chicago St. Charles (2-star hotel)

About this hotel

Located 2 miles from the Arcada theater, this unpretentious hotel near Geneva Commons
shopping center is 12 miles from the Grand Victoria Casino.Simple rooms offer free Wi-Fi and flat-screens, plus minifridges, microwaves and coffeemakers. Studios feature kitchenettes and pull-out sofas. Suites have separate living rooms.There’s free continental breakfast and parking. Other amenities include a fitness room and an indoor pool, plus a business center.

Things You Need to Know

  • Guests praised the rooms
  • 6 min drive to Great Western Trail – St. Charles Trail Head
  • Some guests disliked the bathrooms
  • Guests liked the friendly service
  • Guests mentioned beds 18 times
  • Guests mentioned hot tubs 10 times
  • The fitness center has weight machines

Feedback From Real Customers

andy robinson

I am a truck driver I was involved in a minor fender bender with another truck My wife is riding with me for the first time in years

My company, Blackjack Express, reserved a room for us until my truck gets repaired Unfortunately, we checked in at nearly 11:00pm and were starving Everything nearby was closed or wouldn’t answer their phones There’s a little area with snacks you can buy near where you check in There was the most friendliest lady, Mary, that was running the overnight desk She was incredibly nice and friendly We are from Floriduh, and I’ve been telling my wife how the folks from the Midwest are so nice and sweet She finally got a taste of it The room is incredibly clean I would stay here again, without fail

Dr. Larry Mitchell

Never again with this chain $300 a night for a room, and I had to spend an hour wandering around the interior of the hotel looking for my room, because the outer doors I was told to use were all locked There was a door to the courtyard in my room, behind the curtains, and the door was OPEN

I was travelling single with a kid Screw this dump

Raquel Ugalde

Check in was relatively seamless, we were able to come in 30 minutes prior to the actual check in time The elevator was broken, we were on the 2nd floor but I can imagine what an inconvenience that would’ve been for someone who was unable to walk up to their room The room above us was extremely disruptive, they were running around for the first 2 hours of us being there

We called the front desk to give them a courtesy call to ask them to be respectful of other guests, however, at 6 am – they were running around againAround 9 am, room service came and tried to unlock the room while we were sleeping When we came out for breakfast, room service was in the hallway and said, “you didn’t answer, man!” Which was incredibly rude When we went downstairs to tell someone at the front desk, they didn’t apologize or say anything about the situation We left immediately afterward and will never be staying at Fairfield Inn – St Charles, again, and we will be telling everyone about our experience

16. Hampton Inn & Suites Chicago/St. Charles (3-star hotel)

About this hotel

This modern hotel off route 59 is 5 miles from Metra Geneva train station, 7 miles from the Fox River Trail and 6 miles from the historic Fabyan Villa.Coffeemakers, flat-screens, and both full and lap desks (for working on the bed) are offered in each room, as well as free WiFi and custom-designed beds. Suites add living areas with sofabeds.Free perks include parking, passes to a local health club, hot breakfast and weekday breakfast bags (to go). Other amenities include a 24/7 gym and a heated indoor saltwater pool, as well as a lobby lounge with a fireplace and flat-screen TV, and 2 meeting rooms.

Things You Need to Know

  • Guests praised the clean rooms
  • Guests praised the bathrooms
  • 7 min drive to Pottawatomie Park
  • Guests praised the friendly service
  • Guests liked the beds, mentioned 11 times in reviews

Feedback From Real Customers

Peter H

About average for a Hampton, which still means it’s a very good hotel The hotel is approaching 20 years old and needs renovation, but it’s still mostly clean and in good shape although shower pressure wasn’t great We had to move rooms due to an awful vibration in the floor (maybe elevator equipment) and they upgraded us to a very spacious studio suite which I’d highly recommend

The pool was nice (no whirlpool) and breakfast was as expected Service was friendly but staff always seemed to be in the back office Overall recommended and we will be back

Cassie Brooks

Everything was very clean, processes were simple and expedient, service was very attentive, good breakfast, and we were very comfortable Our kids used the indoor pool and found plenty of clean towels Breakfast was well-stocked and had a variety of hot and cold offerings

Coffee and hot water were always available, and all staff were friendly and hard-working

17. My Place Hotel-Chicago West/North Aurora, IL (2-star hotel)

About this hotel

In an area with commercial properties and leafy residential streets, this straightforward extended-stay hotel is 3 miles from both Interstate 88 and Red Oak Nature Center.Unfussy studios provide complimentary Wi-Fi, flat-screen TVs and kitchenettes. In-room breakfast is available by request for a fee.Parking is free, as is 24/7 coffee. A down-to-earth bar features wood-paneled walls and a terrace. There’s also a modest lounge. Pets are welcome by prior arrangement (surcharge).

Things You Need to Know

  • The rooms have refrigerators and kitchenettes
  • 9 min drive to Red Oak Nature Center
  • Guests praised the service
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Janis Johnson

We we’re pleasantly surprised by the room Nice size room, full fridge with ice maker, sink ,stove, microwave and a recliner made of real leather and even the bedding and towels were high quality The room was so clean, we thought we may have been the first occupants

We will definitely stay there again The only thing it needed was one of those tall lighted signs so you can find it easier at night

bisco 29

We stayed here for 14 days $160000

Because of covid garbage pickup was supposed to be every Sunday, Full service every Wednesday The last time anyone came to our room was 2 Wednesdays ago That’s 10 days I kept calling and going in person to the front desk to ask for at least garbage pickup every day for the last week Each time, I was told that it would be taken care of They even said they would notify the hotel manager I even was told that there would be a message sent to the service persons phone Never kept any of their promises Couldn’t wait to get out of that place And here is the icing on the cake I woke up this morning and found out our refrigerator wasn’t working Lost all the food we had in the freezer and fridge All that money I spent staying here and such terrible service And you would think there would be a free breakfast for what they are charging? No You have to order a breakfast sandwich and a few things to go with it before 8pm the night before, and they charge you full price for it They don’t even give you a free bottle of water Their kitchenette has a full-size coffee maker, a toaster, and an electric stove top No pots or pans to cook with No utensils like spoons, forks, or knives You will have to buy a fry pan or a cooking pot

Courtney Leach

5 STARS Very clean Exceptional staff

I had a minor surgery prior to staying and they had no problem giving me a couple extra pillows Then I lost a sentimental piece of jewelry and not only were they able to locate it after my departure, their manager called me personally and shipped it to me It’s the little things I will definitely be returning next time I am in town!

18. Hyatt Regency Lisle Near Naperville (3-star hotel)

About this hotel

A half-mile from the 1,700-acre Morton Arboretum, this modern hotel off I-88 is 25 miles from the Loop district of downtown Chicago.Contemporary rooms feature sitting areas with pull-out sofas and desks. All include coffeemakers and minifridges, as well as flat-screen TVs and free Wi-Fi; some offer views of the arboretum.Amenities include an upscale restaurant and an informal lounge bar. There’s also a heated indoor pool and a fitness room.

Things You Need to Know

  • 4 min drive to Sea Lion Aquatic Park
  • Guests praised the lobby
  • Guests mentioned the rooms are unclean

Feedback From Real Customers

Stacy Kral

OUR CAR WAS VANDALIZED! I was a guest at the Hyatt Regency in Lisle, Illinois June 9-12 I was in town for my stepdaughter’s wedding, down the road at the Morton Arboretum We had an adjoining room for the night of June 10 for the bride

While we were there, many things were less than desirable, but the worst occurred on my final night there On Saturday night, June 11, I parked my other daughters’ car in the Hyatt parking lot I parked it in the well lit lot, close to the building, and thought it was a very safe spot The next morning, the catalytic converter had been stolen and the front hood was damaged When I reported it to hotel staff, they said they had no liability and could not help me I was shocked at their complete disregard and lack of concern, they also did not seem a bit surprised I would have hoped for some empathy, contact information for the police, somethingI guess that I should not have been too surprised though as the whole time I was there, the staff seemed unconcerned Even though the adjoining room was vacant on June 9, (we asked because we thought about getting it early), it was not cleaned and available until 4:30 pm June 10 We told them it was for a bridal party, with an early morning wedding the next day, but that did not seem to matterWe also witnessed other guests arriving after 4 and still not having their room ready They were offered drinks at the bar, but many needed their rooms Then we witnessed damage to the number board in one elevator, causing some floors to be inaccessible The other worst thing we saw was when some guests got stuck in the other elevator and were ringing the bell for some time They got out, but then that elevator was shut down for a dayAll in all, I will never stay there again, and fear to stay at any Hyatt

Naqia Najafi

At first glance this hotel looks like it will be a great stay The lobby is grand, clean and spacious However, the rooms do not match this vibe & does not look like the photos advertised

They are outdated and dirty The beds are tiny in size We stayed in a 2 double bed room, but the beds were closer in size to singles The washroom curtain had stains, and water pooled up to your ankles when taking a shower Our TV did not work & wifi also did not work for our first day of our stay We travelled with a large group and several members of our party experienced worse issues Earwigs in the bathtub, ants in the room, an electrical spark & flame from the outlet, blood like stains on sheets upon arriving in hotel There was also no daily cleaning/room service offered until the third night of your stay, which would have been nice to know prior to booking The only reason I’ve given this hotel 2 stars is because the staff is very kind and helpful But overall, if you’re expectations are a clean hotel room, I would not recommend this place

Mistic Mods

Room was great but asked for regular coffee 2 times and got decaf both times Last time we asked they never even came to the room Also we were supposed to get wedding venue rates and asked multiple times and was told fully booked but groom said they were not

Called sales dept and told the same thing I wouldn’t recommend for the price service should’ve been better

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