hotel for couple

18 Best 5 star hotels in Short Pump, VA (2022)

5 star hotels in Short Pump, VA

1. Residence Inn by Marriott Short Pump at the Notch (3-star hotel)

About this hotel

Set in a leafy area off Highway 250, this informal all-suite hotel is 2 miles from Short Pump Town Center shopping mall and 27 miles from wine-tasting at Elk Island Winery. It’s 60 miles from former president James Madison’s Montpelier plantation house.Streamlined suites feature Wi-Fi, flat-screen TVs and kitchenettes, as well as sitting areas with pull-out sofas. The 1-bedroom suites provide separate living rooms.Amenities include an indoor pool and a 24-hour fitness room, plus a coin-operated laundry, a picnic/BBQ area, and a terrace with a fire pit. Breakfast and parking are available.

Things You Need to Know

  • Guests praised the rooms
  • 7 min drive to Short Pump Park
  • Some guests disliked the bathrooms
  • Guests mentioned the service is friendly
  • The hotel has a concierge

Feedback From Real Customers

Krystal Smith

The suites are in run down condition It is a pet friendly environment and all you hear at various times of the day and night are dogs barking, growling, and/or howling This is NOT a place to stay if you have any type of sinus or allergy issues

I repeat: DO NOT STAY HERE IF YOU HAVE ANY TYPE OF SINUS OR ALLERGY ISSUES! The deadbolts barely turn, the anchor for the latch doors were barely in tact Our room was absolutely horrible The carpets need to be replaced The bathrooms were not cleaned properly The mattress on the pull out sofa was covered in yellow stains and needed to be BURNED! There was a group of 7 or 8 girls who were allowed to run up and down the staircase and throughout the halls with no adult supervision They were loud and disruptive As a Marriott member, I was disheartened to see this location in such conditions (Please note: there is a Residence Inn by Marriott hotel and a Courtyard by Marriott hotel alongside the The Residence Inn & Suites where we lodged and what I am writing this review on)Those, I didn’t have the opportunity to check out The ventilation system needs to be replaced and ducts deep cleaned The first room I was in had black dust on the bed and tables from where it came out of the air ducts The ceiling showed signs of water damage as well The gentleman was quick to switch my room However, the bedding was quite uncomfortable I broke out in hives For $300/night, customers should be getting better accommodations

Shelton Poulter

My dear friend worked here and she has a physical disability I have known this woman since she was 7 years old and she is the kindest, sweetest, most loving and caring person I have ever had the privilege of knowing This hotel management is ABLEIST and fired her

Not only this, but they blamed her termination on her behavior towards guests, stating lies about her character The management here has treated her badly since the beginning of her time there I am disgusted and appalled My friend is the most innocent and considerate person you will ever meet She only ever treats others how she wants to be treated I will not let this go lightly and am of the mind to contact the Better Business Bureau If you have loved ones or know of others with disabilities, do not insult them by supporting this disgusting hotel and their shameful management SHAME ON YOU, MARRIOTT!

K. Nguyen

The room was ok The first room we got, the A/C didn’t work It took several calls and complaints to management before they switched rooms for us

Management keeps saying they turned on the A/C and that it was smart despite us saying it wasn’t running at all The second room’s cleanliness was a bit questionable and there were some smells and food stuck behind the doors Breakfast was the usual that you would find at many Marriott that offer free breakfast The pool was a bit cloudy more than I would like

2. Hampton Inn Richmond-North/Ashland (3-star hotel)

About this hotel

A 13-minute walk from Randolph-Macon College, this low-key hotel is 7 miles from Kings Dominion amusement park.Flat-screen TVs with HD channels, microwaves, minifridges, coffeemakers, and both full and lap desks (for working on the bed) are offered in each room, as well as complimentary Wi-Fi and custom-designed beds. Suites add kitchenettes, separate living areas, sofabeds and whirlpool tubs.Freebies consist of parking, and a breakfast buffet or weekday breakfast bags to go. There’s a heated outdoor saltwater pool and a fitness center, as well as a 24/7 business center and a meeting room.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 5 min drive to Ashland Museum
  • Guests praised the friendly service
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Jeremy Mazur (jer)

I used Hilton points to mostly pay for my stay, first time doing that This seems the best rated hotel in the area and it was packed I’d appreciate more parking, there was a big truck with trailer across 7+ spaces on Sat night and I had to circle the building twice before parking

Breakfast was good overall, I didn’t appreciate having to look at Fox News though! We liked the look of the pool but did not have a chance as our trip was to visit Kings Dominion and there was also a major storm during our visit Room was quiet, except some noise from the stairwell door I was pretty happy with the overall size of the 2Q Bed room and bathroom, very clean too

YPC LLC

The room is very humid It’s more obvious when I’m in bed and step on the mat with bare foot – feeling like the room was flooded beforeWhen I was opening the fridge, a cockroach ran out

It’s still somewhere in the roomThe coffee machine is missing the plate thus not functioningThere is no iron to use (nor closet); they advertised it in their room “clean stay” stickerThe accessibility bath tub seat is not properly installed The movable accessibility shower head is not working The plug/stopper is broken as wellThe dinning room staff kicked my service dog out (she was just sitting quietly under the table; I was sitting at the conner of the dinning area and no one else was in that area)My partner had to bring the food out of the dinning room and to talk to the front desk The front desk staff asked us if the service dog provide physical assistance We bring our service dog to many hotels but never received discrimination like thisOverall, the hostel staff could use some training on assisting people with disabilities and the hotel amenities could use some fixture to make sure it’s at least functioning Costumers didn’t pay this much to be treated badly in a hotel that their basic needs are not met

3. The Jefferson Hotel (5-star hotel)

  • Address: 101 W Franklin St, Richmond, VA 23220
  • Phone: (804) 788-8000
  • Ratings: 4.8 (2708 reviews) Excellent
  • Website : The Jefferson Hotel
  • Check-in time: 4:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Opulent beaux arts hotel with traditional rooms, an indoor pool & multiple dining options.

About this hotel

Opened in 1895, this grand hotel designed in the beaux arts style is 7 minutes’ walk from Monroe Park and 1 mile from the James River.The traditional rooms feature marble bathrooms, flat-screens, free Wi-Fi (limited) and desks. Upgraded rooms add soaking tubs and reproduction antiques. Suites add living areas; some come with kitchenettes or whirlpool tubs.There’s an upscale restaurant, plus a casual bistro. A rotunda lobby features a coffee shop, a gift store and florist. Other amenities include an indoor pool, a fitness center, a spa and a business center. There’s meeting and event space. Loaner bikes and area shuttle service are available.

Things You Need to Know

  • Guests praised the large rooms, which have kitchenettes
  • Guests praised the bathrooms
  • Walking distance to Preservation Virginia and 1708 Gallery
  • Guests praised the friendly service
  • Guests liked “brunch”, mentioned 163 times in reviews
  • Guests praised the architecture
  • Guests praised the breakfast

Feedback From Real Customers

Zac Cassel

The hotel shines like a jewel in the heart of Richmond I thought the opulence of the entryway, along with the small museum showcasing the history of the building were well worth the lookWe came in for tea which we reserved 4 months in advance for Valentine’s weekend

The tea was pleasant and the ambiance was particularly upscale Wait staff wear masks which was appreciated! We were told that wait staff isn’t allowed to take pictures, the hostess also declined No problem The dill and cucumber sandwich didn’t really feature any dill and was watery The spinach tomato wrap was dry and cakes were pretty basic The sandwiches with ham were afterthoughts, why not add a mustard on that? You nailed the chicken salad and the savory scones were fantastic We were told that everything is made in house which I can see, but the execution on the sandwiches needs work 3/5

M Phillips

The afternoon chocolate tea was amazing Plenty of food for two people and a great selection of tasty treats Our waiter was very attentive and answered all of our questions

I received a special treat for my birthday, which was a surprise The hotel is gorgeous and they have lots of antiques and memorabilia that you can see Everyone was very friendly

Ric Rini

Review is only for a site seeing visit This historic hotel is definitely worth the visit The interior is just magnificent and reminiscent of that old style historic feel

The center piece when you enter is the grand staircase It does not disappoint Take some time and stroll the main lobby area and alcovesThey also have a nice restaurant (“Lamaire”) for lunch, dinner or just drinks/cocktails

4. Omni Richmond Hotel (4-star hotel)

  • Address: 100 S 12th St, Richmond, VA 23219
  • Phone: (804) 344-7000
  • Ratings: 4.2 (2317 reviews) Very good
  • Website : Omni Richmond Hotel
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Refined hotel offering lodging with river or city views, plus a sundeck, an indoor pool & eateries.

About this hotel

Overlooking the James River, this upscale hotel is 9 minutes’ walk from the Virginia State Capitol and 2.8 miles from the Virginia Museum of Fine Arts.Elegant rooms offer river or city views, plus HDTVs, minibars and work desks. Suites add separate living areas with pull-out sofas; some have wet bars, minifridges and/or dining tables. Upgraded quarters have access to a lounge providing complimentary breakfast, Wi-Fi and snacks.There’s an atrium restaurant offering Tuscan cuisine, as well as a lounge, an Italian market and a Starbucks cafe. Other amenities include an indoor pool, a sundeck and a gym, plus a business center and event space.

Things You Need to Know

  • Guests liked the beds
  • Guests praised the showers
  • Guests liked the large, clean rooms but some complained about the kitchenettes
  • Walking distance to the Virginia State Capitol and the Governor’s Mansion
  • One of the few hotels in the area with room service
  • Guests liked the atrium restaurant
  • Guests praised the breakfast
  • One of the few hotels in the area with a spa

Feedback From Real Customers

Shelby Fincham

An overall great experience! Everyone was so friendly and service was great When I arrived in the room my mini cooler wasn’t working, I called the front desk and a maintenance man arrived within 10 minutes with a new one Check in and out was easy

The room was clean and beautiful, Starbucks in the lobby Valet was amazing as well Thanks for a great stay, if I need to stay in Richmond again, this is where I’ll be!

Angie Dotson

The common areas of the Omni Richmond are lush and peaceful The room was comfortable and clean We were on the side of the hotel overlooking the highway and enjoyed the view of the river, the trains, and the area surrounding the city

It was nice during the day and stunning at night The location is great Be aware that the parking deck is not associated with the hotel itself, so if you self park is is essentially at least $25 per day vs $30 per day plus tax and tips to valet park If you want to go out expect to pay about $5 per exit in addition to the $25 you’ll pay overnightIf we are back in Richmond, this will be the place we went to stay

Natalia Mesfien

My father stayed here for 7 months on business in my teens and I stayed with him for long periods of time so got to know the workers They are amazing, terrific, perfect especially Stewart he is amazing the best of the best The setup great valet expensive but they are very nice

I’m staying here now again with friends and insisted to come here and so glad I did The restaurant, Starbucks is great and if you are nice at check in they give tickets for free drinks at Starbucks or at the bar It’s a nice location to walk or drive around The restaurant is great and there is a amazing chef and very nice aesthetic There is a Wells Fargo bank across from that Next to the restaurant there’s a store that sells smoothies and açaí bowls All of that it’s amazing love it second home There is also great gym pool etc

5. Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel (3-star hotel)

About this hotel

In a commercial area between I-64 and Highway 250, this casual hotel is 4 miles from Short Pump Town Center mall, 7 miles from Lewis Ginter Botanical Garden and 10 miles from the Virginia Museum of Fine Arts.Unassuming rooms come with minifridges, microwaves and coffeemakers, as well as free Wi-Fi and flat-screen TVs.Parking and hot breakfast are complimentary. Other amenities include a seasonal outdoor pool, an exercise room and a lounge, plus a business center and guest laundry facilities.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 14 min drive to the Black History Museum and Cultural Center of Virginia
  • Guests liked the friendly service
  • Guests praised the restaurant
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

John Piorkowski

Stayed here for 4 nights last weekend of June ’22 for a lacrosse tournament and a trip to Kings Dominion I can’t say enough about the front desk staff, super friendly and helpful The room/bathroom was clean and I would say updated, but I don’t know when it was built

So I will just say it was up to date It had a wall mounted 50 inch tv and the bathroom mirror was a nice touch Also, the location is great It’s close to everything you need because you forgot something, from sporting goods, grocery stores, restaurants and a very nice outdoor mall

Mark Stottlemyer

The only reason I am giving this hotel a two star review is because of the location, other than that it was an actual nightmare To start off our stay here, my family and I got stuck in the elevator with our friends When the elevator finally situated itself and let us out, a woman standing on the floor told us that it has gotten stuck multiple times that day

With that knowledge we went down to talk to the staff at the front door who did nothing about it No closing the elevator or telling guests that the elevator may trap you for a while Saturday afternoon we asked the front desk for towels for the pool We were told there was towels out there already, funny enough there was no towels (of course) So we go back in and ask for more and after having eyes rolled at us someone was sent out with hand towels for the pool My friend was swimming in the pool after all that and got a shard of metal stuck into his toe and the light for the pool came out of the wall and was floating next to the wall Let’s just say that was the end of our time in the pool This experience has made us rethink ever staying in a Holiday Inn again

Jessica Nelson

At this location: Front desk staff when I arrived was great Breakfast is the best of all the chains especially for vegetarians Love the pancake machine

The rooms look pretty new, nicely maintained Love the KeurigIHG: The only thing missing to make this my favorite and the superior chain is access to streaming programs from the TV like Netflix or Amazon

6. Quirk Hotel Richmond (4-star hotel)

  • Address: 201 W Broad St, Richmond, VA 23220
  • Phone: (804) 340-6040
  • Ratings: 4.4 (955 reviews) Very good
  • Website : Quirk Hotel Richmond
  • Check-in time: 4:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Chic rooms & suites in a former department store, featuring a rooftop bar, dining & an art gallery.

About this hotel

Set in a former circa-1916 department store in downtown, this upscale boutique hotel is 2 miles from the Virginia Museum of Fine Arts.Featuring period hardwood floors, contemporary artwork and recycled furniture, the streamlined rooms have minibars, free Wi-Fi and flat-screen TVs, as well as coffeemakers. Upgraded rooms add floor-to-ceiling windows, while suites include living rooms; some are bi-level with loft bedrooms. Room service is available.There’s a cafe, a rooftop bar, and a trendy restaurant/bar with vaulted ceilings. Other amenities include a gym, an art gallery, a patio and a courtyard. Valet parking and rental bikes are available.

Things You Need to Know

  • The rooms have minibars
  • Walking distance to 1708 Gallery and Institute for Contemporary Art at VCU
  • Guests liked the service
  • Guests praised the trendy restaurant
  • Guests liked the architecture and praised the lobby
  • Guests praised the breakfast
  • The fitness center has weight machines

Feedback From Real Customers

aj mageo

We planned to celebrate with friends and decided to lodge here per a recommendation Our party of 6 (3 rooms) stayed three nights The valet team was kind, informative, and efficient

The checkin staff was thorough We had an issue with our room and the manager assisted us with a room change The rooms were clean, the penthouse level rooms offered spectacular views, and the hotel is quirky The lounge level bartender staff recognized us and greeted us, even when we were not stopping in for a drink Our only problem was that we were constantly being stopped and asked if we had reservations to access the rooftop Numerous individuals walked into the hotel, however; upon observation, we were the only group stopped when entering the side door or getting off the rooftop elevatorI recommend this hotel because it is a beautiful building In fact it’s the first fire containing/fire proof building in Richmond I hope that the staff’s keen awareness to minority groups was just a fluke

Tanisha Morgan

This hotel is adorable and perfectly named! So much pink it should be nauseating but it is not The decor is welcoming and refreshing and the rooms are nice Our king room was ready and clean when we arrived

The lobby bar has good hours There is a small gym on the lower levelValet parking only – $25 per night

Sarah JaQuay

It’s a quaint hotel It’s old school with some modern designs What I didn’t like about the hotel is that there are wood floors in the rooms as well as outside of the rooms and at night the noise from people walking in the halls sounded like they were walking inside of your room

The floor creaked and squeaked all night and it’s jarring to sleep thinking someone is walking in your room The staff was incredibly friendly and welcoming I ordered food and wasn’t impressed at all It’s like when people try to do to much and ruin the entire meal It was just a salad that they ended up ruining It’s located in the perfect place A lot of restaurants surrounding that are in walking distance There is Valet parking The rooms are spacious Staff was very attentive The bed was comfortable

7. Residence Inn by Marriott Richmond Midtown/Glenside (3-star hotel)

About this hotel

Set a mile from Interstate 64, this informal all-suite hotel is 3 miles from the University of Richmond and 7 miles from the Virginia Museum of Fine Arts.Streamlined suites include Wi-Fi, flat-screen TVs and pull-out sofas, as well as kitchenettes with dishwashers. The 1-bedroom suites feature separate living rooms.Amenities include an indoor pool and a gym, in addition to a bar. Breakfast, parking and electric charging stations are available.

Things You Need to Know

  • Guests praised the clean rooms
  • 8 min drive to Lewis Ginter Botanical Garden
  • Guests praised the friendly service
  • Guests liked the restaurant
  • The fitness center has weight machines
  • The hotel has a game room
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Terry Jones

A newer hotel that opened during the pandemic still has a new feel Open parking, nice staff, clean and fresh Evening the stairwells are fresh and clean with soft carpet

One bedroom suite is a great choice, with plenty of room and is very comfy I wish the fridge had ice makers, especially because the ice maker on the 3rd floor was broken during my entire stay However, the appliances are full size The staff is very friendly Comfy bed, very nice fitness center with plenty of equipment for a hotel of this size, the towels are still newer and soft The breakfast is hit or miss Some days it’s eggs and sausage, other days they have wrapped breakfast sandwiches There are a few restaurants close by, both sit-down and fast food

A.K. Walker

I loved my experience here My room had everything I needed (Sink, stove, appliances) It made me feel at home

The coolest amenities I seen was the basketball court and stainless steel outdoor grillsMorning breakfast is always a plus They provided everything I needed and the food was flavorfulI liked the design and setup of my room so much, I had to record it This is a memory I surely want to remember Google should allow us to post videoMy only reason for rating the service 4 of 5 is because there was an extended time where the host was not at the deskI most certainly will book my next stay at the Residence Inn by MarriottI’d suggest you do too It’s worth it

Beverly Ochs

My husband and I stayed for a month, with our dog, while waiting to move into our new house Our suite with mini kitchen was perfect! Everything was cleaned on a regular basis The daily breakfast was wonderful

But, best of all was the staff! We only had two minor problems the whole time and they were rectified swiftly The staff was super friendly and kind

8. Hilton Richmond Hotel & Spa/Short Pump (4-star hotel)

About this hotel

This contemporary hotel is a 7-minute walk from Short Pump Town Center for shopping and dining and 15 miles from downtown Richmond.All rooms offer sophisticated decor and custom-designed beds, plus 42-inch flat-screen TVs and free WiFi. Executive rooms provide access to the Executive Lounge’s free breakfast and evening appetizers.A buffet breakfast is available, and there’s a steakhouse, a chic lounge and a cafe. Other amenities include an upscale spa, an indoor pool and a fitness center, plus a business center and 23,000 sq ft of meeting space. There’s also free parking.

Things You Need to Know

  • 13 min drive to Deep Run Park
  • One of the few hotels in the area with 24-hr room service
  • Some guests complained about the furniture
  • Guests mentioned “shopping malls” 19 times
  • Guests liked the breakfast
  • One of the few hotels in the area with a casino
  • Guests praised the indoor pool
  • Guests liked the chic bar

Feedback From Real Customers

jeffrey link

Very nice hotel Staff was excellent If not drinking at the bar, but have your own there is a nice lounge area off the bar for gathering with friends that is perfect

As Diamond members the staff goes out of their way Diamond member parking and Drink/Meal allowance is a very nice perk, even good for alcohol Clean and super convenient to the Riverplex fields with many stores and other restaurants in the area

Joe Chandrankunnel

Hotel room was pretty nice not amazing but still goodThe service was outstandingParking is easy

Many restaurants you can easily walk to in less than 3 minutesBreakfast a la carte (I did not try the breakfast buffet) at the restaurant was absolutely outstandingOmelet perfect, French toast better than almost every other place I’ve been toShort Pump is a really nice clean suburb with many great places to go to

Jenna McLaughlin

The staff at this hotel are excellent, very friendly and helpfulThe rooms are not up to par on what I expect from Hilton The first room we were in smelled horrible

The outlets on the wall didn’t work so the tv, lights and coffee maker wouldn’t work either A quick call to the front desk and they had us in new rooms within 10 minutes The second rooms were much betterThe hotel needs to spend some money on updating the rooms Carpets are old and used, beds are creaky and lumpy Lots of cosmetic/eye sores throughout the roomOverall I would not stay at this hotel again or recommend it

9. Drury Plaza Hotel Richmond (3-star hotel)

About this hotel

Set adjacent to a commercial plaza off I-64, this informal hotel is 11 miles from Virginia Museum of Fine Arts, 8 miles from Lewis Ginter Botanical Garden and 3 miles from Deep Run Park & Recreation Center.Straightforward rooms feature free Wi-Fi, flat-screen TVs and sitting areas, as well as microwaves, minifridges and coffeemakers. Suites add wet bars, and living rooms with sofabeds.Breakfast, parking and happy hours are complimentary. Other amenities include a restaurant/bar, an indoor/outdoor pool and a hot tub, plus a 24-hour fitness center and a homey lobby sitting area. There’s 6,598 sq ft of meeting and event space.

Things You Need to Know

  • Guests praised the clean rooms
  • 18 min drive to Lewis Ginter Botanical Garden
  • Guests praised the service
  • Guests praised the restaurant
  • Guests praised the breakfast
  • Guests praised the fitness center
  • One of the few hotels in the area with a hot tub
  • Guests praised the bar

Feedback From Real Customers

Leonard Domyan

Best hotel I’ve stayed in My wife and I could not have been happier Quiet rooms, well equipped, outstanding staff – everyone we met was super friendly, including the maintenance staff! Great breakfast, and the hotel offers a free dinner experience as well as drinks

The entire atmosphere made our stay so enjoyable We shall return!

Teresa Gunter

Exceptionally pleasant check-in with a personable young man who I can only identify as a student at Liberty UniversityFull disclosure: I was more than taken aback and worried about the safety of our vehicle and a quiet night due to people hanging around at the back entrance drinking and smoking the intoxicating stuff and who repeatedly yelled at us until we acknowledged themOnce inside, the din of children at a pool party also had me worried because sometimes those parties continue late into the night in guest rooms

Not to worry Our hall was quiet Our room was quiet and restful Most important—the room and linens were sparkling clean!! We slept well and enjoyed a hearty breakfast included with our room When I requested a late check out, the staffer was more than agreeable

Tekenia G

I started going to this hotel chain in Charlotte, NC I have always had an awesome experience there So for my birthday this year I decided to stay at the Richmond location!!! All I can say is wow!!! This location was even better

Staff was so nice and helpful Breakfast was great Hotel was clean and beautiful Well worth the money I paid Only thing I got a picture of was breakfast…but I promise you, you won’t be disappointed!!! Richmond Drury I will be back!

10. Hilton Garden Inn Richmond Innsbrook (3-star hotel)

About this hotel

Set in the Innsbrook Office Park, this modern property is a 4-minute drive from Interstate 64.Rooms offer flat-screen TVs with premium cable channels, microwaves, minifridges and free WiFi, as well as traditional decor and custom-designed beds. Suites add separate living areas and pull-out sofas.In addition to the buffet or cooked-to-order breakfast (fee) and on-site restaurant serving casual bistro cuisine, there’s a low-key bar and a 24/7 convenience store. There’s also a heated indoor pool, a hot tub and a 24/7 fitness center. Other amenities include 4,000 sq ft of meeting space and a business center.

Things You Need to Know

  • 14 min drive to Joseph Bryan Park
  • Guests liked that this hotel is near shopping
  • One of the few hotels in the area with room service
  • Guests praised the on-site restaurant
  • Guests mentioned lobbies 26 times
  • Guests praised the fitness center, which has weight machines
  • Guests praised the indoor pool
  • Guests praised the low-key bar

Feedback From Real Customers

Karen McLaughlin

Great stay Rooms always clean (as expected), Hilton brands have never let me downStaff very friendly & accommodating

Location great with shops & restaurants right outside the back door There is a fountain with pond and ducks-Will definitely be staying there againI might add they are a pet friendly location which I personally think is great for those traveling (I am an animal lover) They have a certain floor dedicated to pets so if you are concerned about staying in a “pet friendly room” you can always request another floor Absolutely all the animals I saw while there (3 days) were well behavedThey even allowed me to check in early (like early early) lol because I was fighting storms & tornadoes all the way in so I arrived earlier than normal trying to stay ahead of themLess than 10 minutes after I unloaded the truck the skies opened up I am truly appreciative of them going above and beyond to help me out

iandi Boats

I am currently staying at this location Really nice facility and I usually don’t post negative comments but this is a location that business travelers should avoid So all went well during check in, I had a very nice dinner at the restaurant

Then I came to my room to clean up and get ready for bed As I completed “doing my business” in the lavatory, I went to reach for the toilet paper, There was none! I managed through the “awfulness” and called downstairs to the front desk I informed them there was no toilet paper in the bathroom The gentleman at the front desk said “there’s some for me at the front desk” I asked to clarify “you want me to come and get it” He replied “yes!” If you’re used to quality customer service avoid, at all cost, this location

love is

My stay was great there is something that I think needs to be addressed and that’s the accessibility of the hotel there is ample handicap parking spaces but I noticed there were times during my stay they were all occupied by cars that had NO indication of a pass or marked tag or window placardsAllowing those cars to remain there while guest that really need the spots was very disappointing and inconvenient There were two cars that never moved and after observing the leaves and other indicators of long term weathering collected on the two cars it was clear they had been parked there for so time, they were probably parked there and left that they weren’t even current guess if the hotel

Please monitor that situation to ensure that there is accessible parking available for those who really need it

11. Graduate Richmond (4-star hotel)

  • Address: 301 W Franklin St, Richmond, VA 23220
  • Phone: (804) 644-9871
  • Ratings: 4.1 (1151 reviews) Very good
  • Website : Graduate Richmond
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Hip, mid-century modern hotel featuring plush rooms & suites, plus a cafe/bar & a rooftop pool.

About this hotel

On a tree-lined street in the historic Monroe Ward, this trendy hotel with mid-century modern decor has accents inspired by local tennis great Arthur Ashe. It’s 9 minutes on foot from Virginia Commonwealth University and 10 miles from Richmond International Airport.Plush rooms offer free Wi-Fi, flat-screens, iPod/iPhone docks and coffeemakers. Upgraded rooms add sitting areas; some have sofabeds. The 1-and 2-bedroom suites offer separate living spaces; some include bunk beds.Loaner bikes are included. Other amenities consist of a lobby cafe/bar, a seasonal rooftop pool and beer garden, and a 24/7 gym. Breakfast and parking are offered (fee).

Things You Need to Know

  • Walking distance to 1708 Gallery and Institute for Contemporary Art at VCU
  • Some guests complained about the kitchenettes and the air conditioning
  • Some guests complained about the bathrooms
  • Guests praised the restaurant
  • Guests mentioned game rooms 12 times
  • Guests liked the lobby
  • Guests praised the views

Feedback From Real Customers

Allison Xanthopoulos

Great location, walkable to restaurants and stores Super cute, updated but kitschy feel to this old building The decor is super cute

Fun bar area, and the rooftop pool is perfect for lounging although you may need to fight someone for an actual lounge chair! Also I wish the walkway between the pool and rooftop car was actually usable but it was locked Rooms are cute, bathroom is absolutely tiny, as in, only one person can even fit at a time but also cute

Takiyah Brown

We checked into Graduate Richmond on 8/4/22 to attend a Conference Upon checking in and arriving to the room, we knew it was not going to be the greatest experience The carpet was filthy, the shower curtain had stains and the room just looked old and dated

We cleaned the room ourselves because it appears as if housekeeping was lacking All of the furniture in the room was completely dated and it was just dusty The building appeared completely dated We figured we would be there for only 3 nights, so we attempted to make the best of it Our party had headaches after the first nights stay which leads us to 8/5/22 Our party had headaches all day long When we returned to our room the night of 8/5/22, our carpet was completely wet We all woke up again on 8/6/22 with headaches and it was just unbearable the night of 8/7/22, so we called the front desk to inform Nicole that someone in our party was really sick and we needed to check out a day early Nicole’s response was that we would still be responsible for the cost of the stay No offer to solve the issue, switch rooms or anything So we loaded up and went downstairs to check out I asked Nicole if there was an issue with mold in the hotel and she then stated that she would send an engineer up to our room to inspect It was only after I mentioned mold, Nicole mentioned possibly finding a replacement room disregarding a person in our party was really sick Nicole mentioned that someone would be in touch? Please be mindful of some of these issues mentioned before booking here The hotel hallways are not clean, the carpet is in need of replacement and it smells bad As of this time, no resolve

Hannah Peters

I booked this hotel during the $30 deal and I definitely would not go at the normal prices When we arrived, it took about 30 minutes to get checked in We had to wait for the desk attendant to find a room

The room looked nice when we came in but we soon found there was no way to adjust the thermostat on the wall and the one under the window sill didn’t work well at all There were beads like from a kids necklace and sequins all over the carpet as well as a discarded sock It seemed like it hadn’t been vacuumed The beds were nice and comfyWe also had only three towels and no hand towels or washcloths in a room with two queen beds The soaps on the shower wall, one was missing a spout and was moldy insideWe went up to the pool which was fairly small and a guest was cleaning it out with the net because it was so dirty There were also no chairs! There was one lounge chair and two tables All of which were taken (some of which occupied by employees) There was plenty of space for more chairs there just weren’t any A kid ended up offering us his chair and some people who came after ended up just laying towels on the groundThe game room was fun but most of the games were broken or missing pieces If we had payed any more than we had, I would’ve been mad

12. Four Points by Sheraton Richmond (3-star hotel)

About this hotel

Off Route 60, this laid-back hotel overlooking a pond is 2 miles from Huguenot Park and 11 miles from the Virginia State Capitol.Straightforward rooms offer flat-screen TVs, desks and minifridges, plus coffeemakers and microwaves. Upgraded rooms add pond views. Suites feature living rooms with sofabeds.Parking and an area shuttle are free. There’s also a casual bar/restaurant, a fitness center and a hot tub, as well as an indoor/outdoor pool. Other amenities include a business center and event space. Breakfast is available for a fee.

Things You Need to Know

  • Guests praised the beds
  • Guests praised the large, clean rooms but some disliked the air conditioning
  • 13 min drive to Byrd Park
  • Guests mentioned lobbies 26 times
  • One of the few hotels in the area with an outdoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

John

Staff is amazingly kind The main room is a great size, plenty of space Bathroom is a great size and shower is very large

Bathroom has rusted toilet paper holder and door(see pics) The shower head has mineral and lime buildup(see pic) And there’s a strange stain on the front of the sink wood(see pic)No continental breakfast option but that’s normal for a Bonvoy, however there’s a restaurant serving breakfast from 0630-1030The beds have a nice selection of pillows and the comforter/sheets are good quality There’s a nice shelf with bottled water right at the entrance (can’t miss it) And to my surprise the remote control is inside a plastic bag (see pic) with a card stating all the surfaces they clean that most people wouldn’t think of(see pic)The bathroom has shampoo, conditioner, and body wash but they’re not individually portioned, they’re in a dispenser, which I find to be unsanitary and open to having anyone put any chemical they want inside the containers(see pic) so id suggest bringing your own The shower head comes out like a tsunami and doesn’t adjust pressure l, only pattern; if you have kids this will be a problem as it is very powerful and may be painful for them to useOverall, this hotel is comfortable, the bedrooms are is clean, and reasonably priced for what is provided They could benefit from polishing the metal surfaces, fixing the rusted door in this room, ensuring the front of the bathroom cabinet is wiped down, changing the shower head or at least cleaning it, and returning to the individual dispensers

Janine Savoca

This was the midpoint to my destination Staff was friendly & rooms were very clean First time bringing my dog to a hotel

It was nice to see other dogs there and how pet friendly it was You would never know that dogs were in the buildingDefinitely would revisit this location

Langley

The sink and shower were both awful The toilet made very loud clanks whenever you sat on it or moved an inch Horrible water pressure, women at the front desk were cold bordering on rude

Our second night the room next to us was very loud I called guest services and they said they would handle itThe partiers were loud until 2am When I asked the next morning they said I would have had to call several times because the first one is only a warningThey should have told me that on the phone If they say they are handling it why on earth would I push the issue They said something was being doneWhen I complained (politely) woman at the front desk was very rude and dismissive and accused me of getting loud which was definitely not trueThe bar was pretty nice though

13. The Berkeley Hotel (4-star hotel)

  • Address: 1200 E Cary St, Richmond, VA 23219
  • Phone: (804) 780-1300
  • Ratings: 4.1 (501 reviews) Very good
  • Website : The Berkeley Hotel
  • Check-in time: 4:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Upscale lodging offering warm rooms with free Wi-Fi, plus a restaurant & conference space.

About this hotel

This sophisticated hotel is a mile from the Museum of Edgar Allan Poe and 3 miles from Virginia Commonwealth University.The stylish rooms feature coffeemakers, complimentary Wi-Fi and cable TV. Room service is available.Amenities include a business center, a restaurant, conference space and access to a local gym. Guest laundry services are also available.

Things You Need to Know

  • Guests mentioned the bathrooms are large
  • Walking distance to the Virginia State Capitol and the Governor’s Mansion
  • Guests liked the large, clean rooms but some complained about the kitchenettes
  • 18 min drive to Richmond International Airport
  • Guests mentioned microwaves 11 times
  • Guests mentioned balconies 18 times

Feedback From Real Customers

Joyce Wible

From the moment we walked into The Berkeley Hotel, we felt welcomed Alfreda greeted us so warmly, I felt like I was staying at a family members house The woman who helped us with checkout was also super nice, but I didn’t catch her name

The hotel definitely has a vintage feel, which my husband and I really enjoyed The room was clean and comfortable and had such a charm to it The location was fantastic We utilized a nearby parking deck and walked where we needed to go; there are a lot of cool places to visit on/near Cary Street We really enjoyed the vibe of The Berkley, and will definitely stay there again when in Richmond!

Mingxing Zhou

My boyfriend and I liked our stay here We arrived here on Tuesday and stayed for a night I have a service dog with me so the front desk lady got me a corner room which is quite spacious

The room is clean and neat Bathroom is huge The bedding was very comfortable too It’s nothing like a motel I was on a road-trip and definitely experienced what a motel is like This is way much better than a motel… Berkeley may be a bit old but is totally comfortable The location is good too Many restaurants close by We had no issue finding street parking here during our stay

Laurie

My husband and I stay in Richmond 2 or 3 times a year Just stayed in the Berkeley Hotel for the first time We will definitely be back

The woman at the front desk was helpful and courteous We were allowed a very early check in with no problemsThe location is great – close to restaurants and shops Within walking distance of the riverThe room was clean and the shower had plenty of water pressureSome of the fixtures were slightly worn, so I did not rate the hotel as 5 out of 5, but that would not prevent me from booking this hotel again

14. Hilton Richmond Downtown (3-star hotel)

  • Address: 501 E Broad St, Richmond, VA 23219
  • Phone: (804) 344-4300
  • Ratings: 4.4 (1693 reviews) Very good Eco-certified
  • Website : Hilton Richmond Downtown
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Business hotel in a historic building, with an American restaurant & indoor pool, plus free WiFi.

About this hotel

A 4-minute walk from the Greater Richmond Convention Center, this business hotel in a historic building is less than 10 miles from the airport.All rooms offer contemporary decor with custom-designed beds and flat-screen TVs with premium cable channels, plus minifridges, microwaves and free WiFi. Suites also include pull-out sofas.A cooked-to-order breakfast (fee) is available, and there’s an on-site American restaurant, lounge and 24/7 convenience store, as well as an indoor pool, whirlpool and 24/7 fitness center. Other amenities include a multiple meeting rooms, a business center and free area shuttle.

Things You Need to Know

  • Guests praised the beds
  • Walking distance to the Virginia State Capitol and John Marshall House
  • One of the few hotels in the area with room service
  • Guests liked the on-site restaurant
  • Guests mentioned “Department store” 16 times
  • Guests praised the fitness center
  • Guests praised the nightlife
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Jeremy Collins

An amazing experience at the Hilton Richmond Downtown! My family and I attended the Va governor’s inauguration and stayed at the Hilton The staff were beyond friendly and helpful Super clean and in a excellent location in the capital area

Will definitely be visiting again I’m the future Also the breakfast in the restaurant in the mornings was superb! Thanks again for the experience!!

Main Street Guymon

The room was large and very comfortable, although the cleaning of the room was a bit poor The staff at the desk and valet were excellent The staff at the restaurant were worse than poor

in addition, the hours of the one and only restauarant were very short and not handy at all for wanting to work and eat in the hotel Thank goodness for Door Dash The breakfast was good with good service, but for $20 it should have been good It wasn’t Hilton quality

Deja & Lawryn Taylor

We used the hotel for a wedding party room block Everything was great except for valet I loved the front desk staff as they were so helpful and did above and beyond! They were so personable too! The rooms were very clean and spacious

Water temperature was perfect! You could just melt into the bed omg so comfy!One of the rooms heat wasn’t working and they swiftly moved us to another room and took one nights stay off! It was a very comfortable stay but valet was a pain because they took forever to get cars and the text ahead option didn’t work at all The valet guys were also pretty rude and had bad attitudes They also didn’t really take care with the cars as drove them But other than that I would say it was a very good stay and I would stay again but do my own parking

15. Virginia Crossings Hotel & Conference Center, Tapestry Collection by Hilton (4-star hotel)

About this hotel

Set on 20 acres, this upscale hotel is a 7-minute walk from The Crossings Golf Course and 5 miles from the Lewis Ginter Botanical Garden.The sophisticated rooms have free WiFi, iPod docks and flat-screen TVs, as well as coffeemakers; some have minifridges. Suites add separate living areas, whirlpool tubs and wet bars.There’s an informal lounge bar, and a restaurant with Civil War-era decor and a fireplace, which serves seasonal cuisine. Other amenities include an outdoor pool and hot tub, and a fitness center, in addition to a business center and 28,000 sq ft of meeting space.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 11 min drive to Lewis Ginter Botanical Garden
  • Some guests disliked the bathrooms
  • One of the few hotels in the area with room service
  • Guests praised the restaurant
  • Guests mentioned “tunnels” 24 times
  • Guests praised the grounds
  • The hotel has a nightclub

Feedback From Real Customers

George Gamotta

Stayed here for a few nights over Thanksgiving It was fine Not great

Not bad Just fine The rooms we had were good Clean, comfy and nothing to complain about The facility itself? It’s tired It’s like the conference center that time forgot about Brick sidewalks settling too far, creating uneven paths Weeds in the landscaping beds Wallpaper nicked and ripped in the hallways Any of these crucial things? No, not at all But just not as a pleasant as other places Perhaps the prices (which are good) reflect that? In summary, the Burger King cup in the picture was there, on the post in the parking lot, the entire time we were there No staff thought to remove it and throw it in the trash/recycling I think that’s a testament to the place A fine place but the details are overlookedThat all being said, it’s a good value and I will being staying there again because I’m OK with the flaws Others might not be and should know in advance

Linda R

The Hotel is outside the city of Richmond but just a short drive The hotel buildings and grounds are very charming

All the wait staff were wonderful and very accommodating to your needs The food for breakfast which was included with our stay was very good Plenty of choices to choose from on the buffet Dinner in the Tavern was very good too Everything was freshly made

Donna Rodocker

Recently stayed at the Virginia Crossing Hotel The hotel is under some renovations as with any construction project there are nuances that are part of the project so because of that the hotel itself rates a ⭐️⭐️⭐️However, the staff at Virginia Crossing Hotel are the real gem of the hotel

They are fantastic! Seriously, I have not met a kinder, friendlier, and hospitable group of people I did not take all staff members names but, Tamara, Dakota, Katie, Carla, Taylor, Selene, and so many others that I didn’t get their name are truly of a servant heart! ✝️⭐️They wanted to truly take care of me and even exceed expectations! Oh my gosh, I love them! And because of this the hotel gets ⭐️⭐️⭐️⭐️⭐️The hotel is very close to many things one would frequent in their own town like gas, grocery store, fast food, and nail salons, etc So if you left home without ityou could find what your needing within a mile of the hotelBlessings & safe travels 💫

16. Delta Hotels by Marriott Richmond Downtown (4-star hotel)

About this hotel

A mile from both Virginia Commonwealth University and Interstate 95, this upscale hotel close to bars in Downtown is a 7-minute walk from the James River.Polished rooms offer free Wi-Fi and flat-screens, plus minifridges, microwaves, and tea and coffeemakers. Club level quarters add access to a lounge with perks such as snacks; suites and studios include sitting areas with sofabeds, and city and/or river views. Room service is available.An area shuttle is complimentary. Amenities consist of a relaxed restaurant, a bar, a gym, an indoor pool and a hot tub, as well as a business center and 13,000 sq ft of event space. Parking is offered (fee).

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • Walking distance to the American Civil War Museum and Brown’s Island
  • 18 min drive to Richmond International Airport
  • One of the few hotels in the area with 24-hr room service
  • Guests mentioned “Pantry” 17 times
  • Guests praised the views
  • Guests praised the indoor pool

Feedback From Real Customers

M

A solid 45 stars Pros: the shower is absolutely amazing!! A rain shower waterhead with tremendous water pressure

The rooms have extra large windows for a great view The beds are super comfy and the pillows are like sleeping on a cloud Very clean hotel with complimentary shuttle and complimentary bottles water (total thumbs up on that) The true jewel at this hotel is the friendly and helpful staffCons: The a/c in my room did not work well, the bartender closed early one night and would not even allow me to get a couple of bottles of beer to go because he already settled his books for the night and parking is an additional feeOverall it was a very pleasant stay and I would highly recommend this hotel

Tracey Greene

I went here for a tax lien conference that they were having The hotel staff was exceptional When I asked for directions to where this conference was being held everyone was exceptionally friendly, and the attire of the staff very clean cut

I was very impressed with the hospitality that they showed me I had issues with the parking ticket I don’t go to hotels like this often so I ended up placing the ticket in the machine when I was supposed to just take the other ticket they gave me and scan it at the gate but anyway the young lady took care of everything and straightened it out for me I thank you for the great experience that you provided I just want to say each and every person that was at the desk was phenomenal And the doorman I really like him Very friendly individual Thank you all for the great experience maybe next time I can get a room and just kick back and relax

Gregory Clarke Money Mindset Academy

It has been a fine experience staying here for a couple of days during our running around Richmond The room is comfortable without feeling cramped The amenities offered are in line with some of the other brands with the Marriott family and the parking has been an added value to the stay

If you are a business traveler especially if you are doing business in the Downtown area of Richmond then the Delta Hotel should be an option for you

17. Hampton Inn & Suites Richmond/Glenside (3-star hotel)

About this hotel

Less than a mile from Interstate 64, this modern hotel is a 6.3-mile drive from the Virginia Museum of Fine Arts.The streamlined rooms include free Wi-Fi and custom-designed beds, plus both full and lap desks (for working on the bed), flat-screen TVs with HD channels and coffeemakers. Some have microwaves and minifridges, while suites add living areas and pull-out sofas.There’s a gym and a seasonal outdoor pool in addition to the free daily hot breakfast (on-site) and weekday breakfast bags to go. Other amenities include a business center and 2 meeting rooms, plus free parking.

Things You Need to Know

  • 8 min drive to Lewis Ginter Botanical Garden
  • Guests praised the friendly service
  • Guests mentioned “omelettes” 27 times

Feedback From Real Customers

Jacob “Jed” DeGroote

This review is more for the customer service than the stay or facilities I left a nice pair of nice sunglasses and didn’t realize it until 3 weeks after my stay I thought I had just lost them, but didn’t know where

I called, a rep asked me to describe the lost sunglasses, confirmed they were in the lost and found, and offered to have them shipped to me I paid the postage, emailed them the label, and got my shades back a few days later Thank you!!The hotel was nice place to spend a few days while my son had a swim meet in the area Please staff, decent breakfast early in the morning, and nice desk area in the room that made it easy to do some zoom meetings

Morgan C.

I wish I could leave ten stars! This location is fantastic- ample parking, extremely clean, beautiful interior and best of all above-and-beyond staff like Merry Roseme Everyone we interacted with was wonderful, but she really made sure we were happy and enjoyed our stay at the hotel We will only stay at this hotel from now on when in Richmond (which is often)

Oh, the round-the-clock coffee and great breakfast spread in the morning were also much appreciated!

18. Hyatt House Richmond / Short Pump (3-star hotel)

About this hotel

Off I-64, this contemporary hotel is 4 miles from Deep Run Park and 9 miles from the University of Richmond.The modern rooms feature free Wi-Fi, flat-screen TVs and work areas, as well as microwaves and minifridges. Upgraded rooms provide pull-out sofas. Suites include separate living areas and fully equipped kitchens.Parking and breakfast are complimentary. Additional amenities include an outdoor pool and a fitness room, plus a bar and a 24/7 market.

Things You Need to Know

  • Guests praised the large rooms
  • 12 min drive to Deep Run Park
  • Guests liked that this hotel is near shopping
  • Guests praised the friendly service
  • Guests mentioned lobbies 13 times
  • Guests mentioned “shopping malls” 58 times

Feedback From Real Customers

J K

Perfect location if you want minimal driving to the best restaurants and shops in town We celebrated our anniversary this summer and one of the hotel employees, Bianca, did a really great job with an early check in request we had despite how busy they were There were three wedding parties on our anniversary weekend and she was working the desk alone which was really impressive

The corner tub suites are absolutely divine and worth itBe aware (I can’t find it on the website) that they do charge a $50 extra deposit per night (if you book 2 nights, they’ll charge you one deposit, but if you book 1 night in 1 hotel room and decide to spend another night in an upgraded/different room, they will charge you $50 twice) However much they charge though will be refunded within a week or so which was good news

Bob T. (SienaMan88)

Hotel centrally located Room w king bed was ultra clean, modern, and spacious Huge lobby with plenty of couches, tables, and chairs – perfect if you have visitors and need a place to hang out

Lobby also has a bar off to side with TVOnly complaint was the coffee and tea table in the lobby was not kept stocked and refilled But every other amenity great

Hana Cyan

We stayed here years ago We had such a great experience that we came back to town and wanted to stay here again The hotel is in such a great location

It’s very clean, Has a free breakfast, free parking, and a customer service has been nothing but exceptional I highly recommend this hotel They do have food and what looks like a bar I haven’t been able to go there yet but it looks very well-maintained and clean I just found out they won’t have a pool anymore That is so disappointing but they will be making it into a nice outdoor area they said

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