hotel for couple

17 Best 5 star hotels in San Juan, PR (2022)

5 star hotels in San Juan, PR

1. Royal Sonesta San Juan (4-star hotel)

About this hotel

Overlooking Playa de Isla Verde on the Atlantic coast, this upscale hotel surrounded by palm trees is 6 km from both the Museum of Art of Puerto Rico and the Luis A. Ferré Performing Arts Center.Featuring floor-to-ceiling windows and Juliet balconies, the warm rooms come with free Wi-Fi, flat-screen TVs and iPod docks. Some have ocean views. Upgraded rooms and suites include access to a private lounge with complimentary drinks and snacks. Room service is 24/7.There are 4 restaurants and bars (including a beachfront cafe and a swim-up bar). Other amenities include an outdoor pool, a spa and a fitness center, plus beach access and sunloungers.

Things You Need to Know

  • 14 min walk to Isla Verde Beach
  • Guests praised the updated, clean rooms but some disliked the kitchenettes
  • Guests liked the professional service
  • Guests mentioned “Umbrella” 21 times
  • Guests praised the grounds
  • Guests praised the ocean views
  • Guests praised the fitness center

Feedback From Real Customers

Britney Gilbert

Beautiful, updated resort! Great location on the beach and near local eateries Resort food was overpriced and underwhelming Very nice staff

Shower door didn’t latch closed, and pillows were so uncomfortable to us Balcony too small to even have chairs on but gorgeous views Gorgeous grounds,well kept Didn’t feel crowded on the premises, and not too many kids to disturb our couples trip Quiet in the halls and room Would go back!

Latoshia Briggs-Winston

I have 4 stars for the room because it smelled like pee to me and our BR sink was cloggedup The overall ocean view was gorgeous and the room service and staff were exceptional

Location location was the best hit surrounded by everything the beach restaurants, casinos, drugstores, liquor stores It’s the perfect location William who works at the hotel he is such a sweetheart and has Stellar hospitality and he is very personable We love him as well as their management Be prepared to pay $100 per day for the security deposit if you book through a third party because we were not it really cut into our spending but policy is policy Thank God for happy hour at the hotel because it definitely helped our stay

Jacobine Watson

I absolutely love this hotel!!Rooms~Beautiful views from balcony and very modern and clean roomsService~The service here is amazing! They are very nice here and will adhere to all your needsLocation~The location couldn’t be better! Right on the beach, CVS within walking distance, close to the city, but not too close

Overall~This is one of the best hotels I’ve stayed in I come to Puerto Rico a lot so this is so convenient The restaurant near the pool is delicious The pool is so relaxing Ironically, I’m coming back to this hotel! I’m going in 3 daysHonestly, this hotel will make your vacation perfect:)

2. Hyatt Place San Juan (3-star hotel)

About this hotel

This relaxed hotel is 5 km from Castillo San Felipe del Morro, 3 km from art exhibitions at Museo de Arte de Puerto Rico and 2 km from the sandy Condado Beach.Straightforward rooms and suites offer complimentary Wi-Fi, flat-screen TVs and pull-out sofas, plus minifridges, and tea and coffeemaking facilities. Some have living areas.Amenities include an outdoor pool, a terrace and a gym. There’s also a cafe/bar, a 24-hour market and a pool bar, plus meeting space. Breakfast and parking are available.

Things You Need to Know

  • Guests praised the large rooms, which have minibars
  • 5 min drive to Condado Beach
  • Guests liked the friendly, professional service
  • Guests praised the restaurant
  • Guests mentioned lobbies 31 times
  • Guests praised the fitness center, which has weight machines
  • Guests praised the outdoor pool

Feedback From Real Customers

Emma Fabre

The rooms are spacious and clean, the pool is great too Breakfast was really disappointing, especially for the price you pay Moreover, they mistakenly billed us two nights instead of one, rather unprofessional for a hotel that would like to be seen as high-end

They indicate they have a 24/7 desk but, despite telling them in advance we will be arriving around 3AM because of our flight, we got a « no show » and two nights billed (we stayed only a night) Issue was quickly solved though

Alixandria Warren

I wouldn’t recommend this hotel and feel the other reviews are very deceiving The hotel is outdated, smells weird in general areas and rooms I went in three different rooms and found issues around cleanliness, quality of room, loudness of air unit and extreme dust

They also allow pets which is fine but I’m not a fan There is no microwave and coffee machine outdated There also seems to be mold growing and appears to be painted over or dirt There is also rust of a majority of furniture in room I think the staff however are amazing They are kind, friendly and extremely helpful I think this might be what gives the hotel such high ratings Overall the hotel is outdated but with great staff

Bill Westervelt

I was impressed with the staff at this Hyatt Check in took a total of 2 minutes, folks at the cafe/bar were very helpful and the bartender made a great margarita The room was showing its age a bit but they had a full complement of accessories (including an extra blanket), a modern HVAC controller, and it was relatively quiet – even on a Saturday night

There is not a lot around this hotel but it is in a nice area where you can go for a walk or a jog and its convenient to the airport The only real negative is the lack of restaurant choicesI would definitely stay here again

3. Hotel Palacio Provincial

About this hotel

Set among the lively squares and landmarks of the Old San Juan neighborhood, this genteel adults-only hotel in a 19th-century building is a 10-minute walk from Castillo San Cristóbal, a walled fortress, and 12 km from Luis Muñoz Marín International Airport.Featuring wood beam ceilings and Juliet balconies, the airy, understated rooms provide flat-screen TVs, Wi-Fi, minifridges and microwaves. Some offer enclosed terraces. Suites add sitting areas. Room service is available.Amenities include a relaxed restaurant/bar, a rooftop pool and a hot tub, as well as loaner bikes, valet parking, breakfast, and access to a beach club.

Things You Need to Know

  • Guests praised the rooms, which have coffee makers
  • Walking distance to the Cathedral of San Juan Bautista and Plaza de Armas, San Juan
  • One of the few hotels in the area with room service
  • One of the few hotels in the area with a restaurant
  • The hotel has breakfast
  • The fitness center has elliptical machines and free weights
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Elizabeth Arnone

Everyone at the hotel was so kind and accommodating, it made our stay so pleasant We got to enjoy the pool, gym, andOn-site restaurant- with a minimal amount of other couples It was wonderful

The atmosphere of the hotel and the room were beautiful and very clean, which is appreciated Claudia at the front desk was awesome Our room attendant Cristina was the best The wonderful people here really took care of us- we will be staying here again for sure! Give this hotel a shot and I bet you won’t regret it

Jose Rosario

First this hotel is amazing The location in old San Juan is perfect to see the history of the place Plenty of restaurants around but check times because some due close by 9 pm so watch out for that

Bars are in the area as well The room are beautiful The hotel itself is a touch of old and current style but still retains that historic feeling The staff are amazing and will help you with any questions I stayed 7days and can’t wait to stay again Everyone around is friendly and helpful with any questions

Lola Ajayi

Writing my review while I’m still here This is such a beautiful and simple hotel It’s in the middle of everything so walking to the grocery store and food places are short walks

The scenery here is beautiful and the room was perfect for me and my friend’s needs Also, a woman by the name of Claudia who works at the front desk is Heaven sent She gave us amazing food recommendations and was just overall super helpful We went to a beach club we found online and found out we actually couldn’t enter because we weren’t members I called the front desk at our hotel for a recommendation of where to go and she told us we actually had a day pass to a nearby hotel’s beach and related items She texted me the pass immediately It was built into the price of our stay and she honestly saved the day and made my birthday special Claudia thank you so much for everything You were so kind and went above and beyond for us

4. Sheraton Old San Juan Hotel (4-star hotel)

About this hotel

Overlooking the Bahía de San Juan, this refined hotel lined with palm trees is 10 minutes’ walk from San Juan National Historic Site and 11 minutes’ walk from the Cathedral of San Juan Bautista.The casual rooms come with free Wi-Fi and flat-screen TVs with premium channels, as well as tea and coffeemakers. Upgraded rooms include floor-to-ceiling windows, and suites offer 2 bedrooms. Some suites include balconies; upgraded suites have separate living areas and whirlpool tubs. Room service is available.There’s a vibrant eatery/bar offering open-air dining, as well as a gym, and a rooftop terrace with an outdoor pool, a hot tub and bay views.

Things You Need to Know

  • Walking distance to Plaza Colón and the San Juan National Historic Site
  • Some guests complained about the air conditioning
  • One of the few hotels in the area with a 24-hr front desk
  • Guests praised the vibrant restaurant
  • Guests mentioned casinos 39 times
  • One of the few hotels in the area with a fitness center
  • Guests praised the hot tub

Feedback From Real Customers

Anthony Orpen

Don’t forget to use ʜᴏᴛᴇʟʙoʟʟʏᴄᴏm when booking a stay This site will compare countless booking websites and typically will have rates a lot cheaper than others! Thank me later! This place is the best rated in the area

I have been coming here for a very long time If you stay for a few days you for sure won’t be let downGreat location Everything you need was within a 10 minute walk or less Beach was 15 minute drive

Sarah Bancroft

Room was so coldI constantly had goosebumps Had to sleep in clothes and a hoody

I called maintenance and they were very prompt, they tried to fix it but couldn’tHe changed settings on the panel and told me to keep it as he left it and it would warm up but unfortunately it didn’tHotel is dated and in need of renovationsStaff were however very helpful and friendlyLocation was great lots to do and see just a short walk away

Ana Crawford

Waste of points The lobby and staff were nice but that’s where it ended Loud, dirty and run down rooms

Moldy smelling hallways An upgrade to a “balcony” room was a joke as you can’t even fit on the balcony The headboard leather was torn There was mold on the carpet by the balcony There was a layer of dust on the bathroom shelves Super disappointing and a total waste of my BonVOY points We would have changed hotels but only stayed one night prior to departure from the airport

5. Condado Vanderbilt Hotel (5-star hotel)

About this hotel

Set on the beach, this elegant Spanish Revival-style hotel is 1.4 miles from the Luis A. Ferré Performing Arts Center and 7.6 miles from Casa Bacardi distillery.Upscale rooms (some with ocean views) offer 48-inch flat-screen TVs, free Wi-Fi and coffeemakers, as well as safes. Suites add kitchenettes and separate living areas, plus 24-hour butler service.The fine dining restaurant serves contemporary cuisine sourced from local ingredients, and there’s also a casual oceanfront bistro, a wine bar, a cocktail bar and a cigar lounge. Other amenities include a spa, 4 pools and a fitness center.

Things You Need to Know

  • Guests praised the large rooms and the beds
  • Walking distance to Condado Beach and the Puerto Rico Museum of Contemporary Art
  • One of the few hotels in the area with 24-hr room service
  • Guests mentioned “Infinity pool” 19 times
  • Guests praised the grounds and the architecture
  • Guests liked the ocean views
  • Guests praised the fitness center, which has elliptical machines

Feedback From Real Customers

juana martinez

The hotel is amazing! You’ll never get bored There is plenty of activities/spaces to hang out, and different restaurants with drinks The vibe is awesome, guests are having fun, hotel personal are always ready to serve and help

The one thing that I didn’t like was that we paid for a water front bedroom and it was a city view bedroom but it had some lake view very far away so they were considering that a water front view We paid almost 200 dollars more per night for a water front, so be aware of that BUT the hotel manager was extremely nice and helpful He ended up giving us a ocean front suite, which was absolutely amazing!!! (Photos attached)Overall; we had a really good experience and I highly recommend!

Don Mosca

Make sure to use ʜᴏᴛᴇʟʙoʟʟʏᴄᴏm when booking your hotel This website will compare countless booking websites and usually will have rates a lot cheaper than others! You’re welcome :)! This place is one of my favorites in this area

I have been staying here for a very long time If you stay for a few days you for sure will love it I’m sure!Superb service! We only stayed for one night, but it was worth it From the bellhops to the Ola bartenders, we were treated so well Room was luxurious and a real treat after a trip into the mountains Hope to come back!

Sasha Jade

Our room is very comfortable with a large screen TV, beautiful view and large bathtub There’s plenty of closet space and room service is excellentThe amenities are quite something also with several pools (including a beach view infinity pool as pictured), a beautiful hot tub with waterfall walls, a beach with hotel umbrellas and loungers

The entire place is stunning We feel very lucky to have stayed here and look forward to our return in the future

6. DoubleTree by Hilton Hotel San Juan (4-star hotel)

About this hotel

Set in the Condado district, this upscale hotel is a 13-minute walk from the Museum of Art of Puerto Rico and 2.2 miles from Condado Bridge Beach.Rooms offer contemporary decor and custom-designed beds, plus kitchenettes, flat-screen TVs and free Wi-Fi. Upgraded rooms add balconies, wall beds and/or garden views.Freebies include a beach shuttle and cookies upon arrival. Dining options include a restaurant serving breakfast (fee) and international cuisine, Asian and pizza restaurants, and a chocolate shop, plus a coffee shop and a 24/7 convenience store. There’s an outdoor pool, a fitness room and an upscale spa, as well as a business center.

Things You Need to Know

  • 6 min walk to the Museum of Art of Puerto Rico
  • Guests mentioned the rooms are clean but small
  • One of the few hotels in the area with room service
  • Guests praised the restaurant
  • Guests mentioned “Umbrella” 10 times
  • Guests praised the breakfast
  • The fitness center has treadmills and weight machines

Feedback From Real Customers

sharlene brown

This hotel has been updated (relative to the Hilton Ponce property we spent the first 5 days at) However, the room wasn’t thoroughly cleaned — debris from previous guests on the floor and the bed linens appeared unchanged We requested clean linen and changed it ourselves

The restaurant was nice and the food slightly above average but service was always excellent The chicken wings with guava BBQ sauce was very good but the ribs were tough and not edible (per my mom)In the immediate vicinity of the hotel, there is a Denny’s, an Asian restaurant, and several other stores Going down the block and around the corner, the neighborhood appeared run downIf I travel back to San Juan, I’ll stay at the Marriott which is about 10 minutes away That property was right on the beach and had a huge lovely pool

Suchith Rajasekharan

I have stayed at Motel 6 with better facilities Don’t come expecting the amenities you’re used to in continental US or any other region with decent hospitality Only the restaurant at the front is upscale

Nothing else about this hotel deserves a star rating The rooms are small, shabby, poorly lit and congested The toilet doesn’t provide complete privacy which is weird if you’re not traveling with a romantic partner They charge 4 star prices for non star service The staff is either helpless or not very helpful Certainly not very hospitable You’re better off paying a little extra and staying at a 5 star hotel by the beach

Joseph Shackleton

Been here couple times now, never had a bad experience like some have posted Great location to just exit hotel and get out in the town Large supermarket right across the street and many restaurants located within walking distance of hotel

Staff are always pleasant and accommodating If you are looking for large rooms this is not your place, but most don’t go to stay in rooms anyway

7. Courtyard by Marriott San Juan Miramar (3-star hotel)

About this hotel

Set 1.6 km from Condado Beach, this relaxed hotel on a bustling street is 4.8 km from both Old San Juan Downtown and San Juan Cruise Pier.Casual rooms with warm decor offer free Wi-Fi, and flat-screen TVs with premium channels. They also include minifridges and coffeemakers. Upgraded rooms include sitting areas with pull-out sofas, while suites have separate living rooms.There’s an upscale restaurant and a more informal dining venue, as well as an outdoor pool and a fitness room. Parking is available for a fee.

Things You Need to Know

  • Guests praised the beds
  • Walking distance to the Puerto Rico Museum of Contemporary Art and the Fortín de San Gerónimo
  • Guests praised the friendly service
  • Some guests complained about the upscale restaurant
  • Guests mentioned “cruise ships” 10 times
  • The fitness center has elliptical machines and free weights

Feedback From Real Customers

Rick Ewart

I’ve been to San Juan more than a dozen times and this was possibly the best hotel stays yet Definitely above average in terms of hotel condition (well maintained) and the staff genuinely seemed interested in providing good service From the valets to front desk, to bar staff, and housekeeping, everyone was great

Heard similar comments from others there for work Its well located, within short walking distance of a super market and several restaurants It is where I plan to stay going forward

Anthony Orpen

Don’t forget to use ʜᴏᴛᴇʟʙoʟʟʏᴄᴏm when booking a stay They compare hundreds of hotel sites and typically will have rooms much cheaper compared to others! Thank me later on! This hotel is one of the best in this area

I have been coming here for a very long time If you decide to stay here you definitely won’t be disappointedAmazing! Truly one of the best stays near Old San Juan And the restaurant was also amazing I highly recommend this spot, thanks to the front desk and waiters for their great service

Jasper Buchert

Valet parking is $20 & is the only option if you have a car We were leaving for the airport the next morning & I asked about an airport shuttle at the valet They said yes, I asked several questions about how often it comes, he pulled out a clipboard & didn’t seem confused at all about what I was asking

I told him we were going to return our rental car & take the shuttle the next morning All seemed fine We return our rental car, & when we get back the front desk informed us there is no airport shuttle So after we returned our rental car, we must Uber to the airport No apology givenThere is a daily resort fee for reasons unclear The beach is a hike & there are no perks to the hotel (no shuttles, breakfast not included, fees for everything, etc)All of the shaded tables around the pool are reserved for restaurant customers & the lounge chairs in the full sun are uncomfortable & so hardBed was comfortable, shower was hot, room was tiny with nowhere to put your suitcase Just enough room between the end of the bed & the furniture to be able to walk The fire alarm was taken apart (is that even legal?) & housekeeping started knocking on doors at 10am, checkout is noon

8. Embassy Suites by Hilton San Juan Hotel & Casino (3-star hotel)

About this hotel

Less than a km from Isla Verde Beach, this relaxed casino hotel is 5 km from the Museo de Arte de Puerto Rico and a mile from Luis Muñoz Marín International Airport.Relaxed rooms offer free Wi-Fi, flat-screen TVs, minifridges and microwaves, plus coffeemakers. The 1-bedroom suites add living areas with sofabeds. Upgraded suites feature kitchens and whirlpool tubs.Freebies include breakfast and an evening reception. The casino offers table games and slot machines. There’s also a casual restaurant, a steakhouse and a cafe/bar, as well as a fitness center and an outdoor lagoon-style pool with a bar. Parking is available for a fee.

Things You Need to Know

  • 5 min drive to Pine Grove Surfing Beach
  • Guests mentioned the rooms are large but outdated
  • Guests praised the friendly, professional service
  • Guests praised the casual restaurant
  • Guests mentioned “Umbrella” 23 times
  • The fitness center has elliptical machines
  • One of the few hotels in the area with a casino

Feedback From Real Customers

charles norman Bernard

I really enjoyed my stay in this hotel I really thought it was a 5 star hotel because the service was For my family vacation, it was wonderful

For my 16 months old baby girl, her first vacation trip to Puerto Rico was amazing, especially cause of this hotel We really enjoyed the buffet for the breakfast, The cook-to-order, the pool, the beach really close by the hotel, the casino, the complimentary drinks of the evenings I would recommend it to anyone going to Puerto Rico 🇵🇷

Vilma Donovan

i love staying here it was my 2nd time Rooms are clean,the place is clean and everyone is so helpful and friendly

Great location beach down the road Food at the restaurant awesome and the breakfast was great to but for me the best part of the our stay was the Awesome bartenders Joel and Cesar We always stopped to have a drink before leaving the hotel and our last stop for a night cap with them Customer service was just great all around

Sandy Thomas

Great experience! The staff from front desk to the bars and restaurants were exceptional, very friendly and helpful Our room exceed expectations – very clean and plenty of space Pool area was our favorite – spacious and clean

Restaurant was excellent and casino was fun, I would stay again in a heartbeat and highly recommend to other!

9. San Juan Marriott Resort & Stellaris Casino (4-star hotel)

About this hotel

Set 1.6 km from the Museum of Art of Puerto Rico, this polished hotel overlooking Condado Beach is 5 km from the San Juan National Historic Site.Featuring furnished balconies, the refined rooms come with free Wi-Fi and flat-screen TVs, plus minifridges, and tea and coffeemakers. Upgraded rooms include ocean views, and suites have living rooms with pull-out sofas. Penthouses include wet bars and dining areas. Room service is available.There’s a beachside grill, a cafe and a gelato shop, along with 2 bars and a casino. Other amenities include an outdoor pool and a kids’ pool with a waterslide, as well as a fitness center and a tennis court.

Things You Need to Know

  • Walking distance to the Puerto Rico Museum of Contemporary Art and Condado Beach
  • Some guests disliked the beds
  • Guests praised the friendly service
  • Guests praised the restaurant service
  • Guests mentioned “an ocean” 97 times
  • Guests praised the ocean views
  • Guests liked the fitness center

Feedback From Real Customers

Stephanie Giordano

Very attractive hotel from the outside It’s an older hotel and noticeable so once you enter the elevators and they are noticeably slow, one rattled and if the hotel is busy you should plan to wait The room was good

It had some wear and remodeling should be in the near future for them The view was beautiful! The pool area was pretty full most the weekend We never had the opportunity to enjoy the hot tub as each time it was packed with children so we visited the swim up bar and took a seat in the spacious lawn area Everyone complained about the lack of workers, the bar wasn’t lively as you see on TV so if your looking for the bells and whistles, this one I don’t suggest They did have Consistency in bell boys and taxi drivers Very friendly staff Most employees were happy and enjoyed their job! Always a bonus

Anthony Orpen

Make sure to use ʜᴏᴛᴇʟʙoʟʟʏᴄᴏm when booking your hotel This website will compare countless booking websites and usually will have rates a lot cheaper than others! You’re welcome :)! This place is one of my favorites in this area

I have been staying here for a very long time If you stay for a few days you for sure will love it I’m sure!The facility is clean The staff we encountered were very friendly; good customer service Myrna, the server at the poolside restaurant was exceptional The bakery has the most delicious muffins and pastries The cabana rooms have balcony for you can sit down to enjoy ocean view

Tristan

What a fantastic getaway experience in Puerto Rico There are ton of hotels to choose from but this is one of my favorites by far And as an excellent pool area with a swim up bar features lots of things for kids to do also

Has a big kid slide that they just love Sits right on the beach that’s kept clean and beautiful The drinks and food our way on the high side but it is Puerto Rico The rooms facing the water are outstanding!

10. The Ritz-Carlton, San Juan (5-star hotel)

About this hotel

This upscale beachfront hotel is 4 km from Luis Muñoz Marín International Airport and 8 km from the Puerto Rico Museum of Contemporary Art.Airy rooms feature free Wi-Fi, flat-screen TVs, desks and coffeemakers. Room service is available. Upgraded rooms offer ocean views and/or balconies, while suites add sitting areas. Upgraded suites include separate bedrooms; some grant access to a private lounge with complimentary food.Amenities include 5 restaurants and a bar, plus a spa, a fitness center and a casino. There’s also an outdoor pool, a beach and tennis courts. An airport shuttle is available (fee).

Things You Need to Know

  • Walking distance to Isla Verde Beach and Pine Grove Surfing Beach
  • Guests praised the service
  • Guests mentioned beaches 68 times
  • Guests praised the breakfast
  • Guests praised the nightlife
  • Guests liked the outdoor pool
  • Guests praised the bar

Feedback From Real Customers

CONSUELO Rodriguez

The Ritz Carlton in carolina PR Is a very BEAUTIFUL hotel

Me and my family enjoyed our stay The entire Staff was wonderful They made you feel welcomed I loved that the pool is open 24hrs That made the end of the day relaxing Because as we were out an about sight seeing all day, we had maybe an hour or 2 to be on the beach,as it closed at 8pm, and my husband an son felt like they needed more swim time so we went to the pool I enjoyed the BEAUTY of the view of the hotel at night I would and have already highly recommend this hotel I hope to be able to stay here again some day

Nikki Christian

We stayed at the Ritz for the day while waiting for our flight which was late evening The Ritz was beautiful! The pool was well kept and the private beach was nice as well We slept under an umbrella and enjoyed a nice lunch while there

The dessert was fantastic The prices where high ($15 for 1 small drink) but this is to be expected at a hotel of that caliber We enjoyed our short stay

11. O:LV HOTEL (4-star hotel)

About this hotel

On a spit of land between a lagoon and the Atlantic Ocean, this glam adults-only hotel is a 4-minute walk from Condado Beach and 5 km from Castillo San Cristóbal, a fortified 18th-century citadel. It’s 9 km from Luis Muñoz Marín International Airport.Opulent suites, some without windows, provide Wi-Fi access, and marble bathrooms with rainfall showers. Upgraded quarters add floor-to-ceiling windows, balconies and/or living areas.There’s a Caribbean and Asian fusion restaurant, plus a Japanese-inspired bar. A rooftop terrace features a pool with lagoon views, as well as a DJ booth in a converted Rolls Royce.

Things You Need to Know

  • Guests praised the rooms, which have minibars
  • Walking distance to Condado Beach and the Puerto Rico Museum of Contemporary Art
  • Guests mentioned service 20 times
  • Guests liked the outdoor pool

Feedback From Real Customers

k r i s s T u m b l e s o n

Had a great 5 days here with my wife recently I understand it might not for everyone but it’s a hotel definitely worth more than 1 starWe had room 510 and it was great

The bathroom is huge and the lighting, balcony and the finishes of the room are for a 4 star hotelThe rooftop pool is amazing Very quiet every morning and we had a relaxing time ordering and bring our own drinks from our roomThe restaurant on the 1st floor is absolutely a must Must make a reservationWe also indulged in the sunset champagne lounge in the bay A little pricey but honestly not a lot of places where this is available

Michelle B

Pretty bar overlooking some of the city I didn’t stay here but wanted to visit the bar Hotel is gorgeously decorated 💛Was able to order drinks , but wanted to order food and they never came around

This was for several tables A few people were having to almost walk out before the servers saw them and charge for their meal/ drinksThe servers were working but there just wasn’t enough And they looked like they were also working above in the pool areaDidn’t make reservations *

Mattey Spicer

as i’m sure others are, i was a bit hesitant on staying here due to some of the other reviews but i could not have been more satisfied with my stay i am a frequent traveler and enjoy boutique properties over chain hotels & i would consider my expectations to be pretty high i did not experience a single issue during my stay

the property is absolutely beautiful, the rooms are very nice & very clean, the staff was overly friendly and helpful & we loved being able to have access to the sister property next door i would recommend this hotel to anyone traveling to San Juan & i can’t wait to revisit!

12. CasaBlanca Hotel (3-star hotel)

About this hotel

Set on a storied street in Old San Juan, this stylish, Spanish-style hotel is a 7-minute walk from the San Juan Cruise Port and 1.5 km from Castillo San Felipe del Morro, a 16th-century Spanish fort.Featuring wooden decor, the cozy rooms come with complimentary Wi-Fi, flat-screen TVs and desks. Upgraded rooms add balconies and/or reading chairs that can be converted into beds. Suites add sitting areas and fort views. Kids 12 and under (up to 2 per room) stay with their parents at no cost.An eclectic cafe, a lobby lounge with elegant tilework and vintage furnishings, and a roof deck with city and port views are on-site. There’s no lift.

Things You Need to Know

  • Guests praised the beds
  • Walking distance to Plaza Colón and Castillo San Cristóbal
  • Guests praised the friendly, professional service
  • Guests liked the restaurant
  • Guests mentioned “Patio” 13 times
  • Guests praised the architecture and the lobby
  • Guests praised the breakfast

Feedback From Real Customers

Michelle Richard

My husband and I stayed at Casablanca hotel June 16-19, and I wanted to post a review because there were a couple of negative reviews that made me question our choice before our trip Let me say that this hotel is gorgeous, comfy, and in a great location and those reviews do not do the hotel justice It is what it is, a boutique hotel in a historical building, but it is so full of charm, and the owners have done an amazing job of using the available space

We stayed in a king bed room on the second floor, and it was very roomy, much bigger than a normal hotel room, with a sitting area Our “windows” faced the interior (enclosed) courtyard, but let in plenty of natural light, and the shutters could make the room as dark as night, which made for great sleeping-in time The bedding was soft and thick, and the air conditioner in the room let us keep it nice and chilly There was not a closet, but there was an area to hang our clothes The bathroom itself was small, but the shower was hugeThere is a Cafe and bar in the hotel, and you are steps away from dozens of shops and restaurants There are TWO rooftops- one with soaker tubs and the other with three partitioned Jacuzzis, and plenty of lounge seating on both, with gorgeous views of the cityParking is two small blocks away, and you get a discount from the hotel, it is only $14 a night When we take our next trip to Puerto Rico, we will definitely stay here again!

Lauren Vaughan

I can not wait to return (I am very lucky to live in Puerto Rico) The service was amazing (front desk), the room was extremely clean (very comfortable bed), and the 3 hot tubs on the roof made it the perfect Valentine’s Day/Night stay cation The room was worth the price (around $130)

I did not get the chance to try the restaurant, but the food looked good The location is also perfect and the parking garages (public) are the next street over

Michael Henne

This location is fantastic The hotel has hot tubs and deep bath tubs up on the roof that were great late at night They also have an arrangement with the nearby parking garage that’s only $13/day

Breakfast was charged separately, but very good They have a small bar that opens at 6:00 pm But what makes this a 5 star is it’s location

13. San Juan Water and Beach Club Hotel (4-star hotel)

About this hotel

A 2-minute walk from the sands of Playa de Isla Verde, this stylish hotel surrounded by palm trees is 6 km from the Museum of Art of Puerto Rico and 11 km from Castillo San Cristóbal.The airy, sea-themed rooms feature contemporary decor. All come with Wi-Fi, flat-screen TVs and iPod docks, as well as designer toiletries, and tea and coffeemakers. Some rooms have ocean views and/or minifridges. Suites have balconies and separate living rooms.There’s a Japanese restaurant and a rooftop bar. There’s also a fitness room and a rooftop pool overlooking the beach. Breakfast is available.

Things You Need to Know

  • 7 min drive to Isla Verde Beach
  • Some guests complained about the unclean, small rooms and the kitchenettes
  • Some guests disliked the bathrooms
  • Guests praised the Japanese restaurant
  • Guests mentioned “an ocean” 60 times
  • Guests praised the terrace and the lobby
  • Guests praised the breakfast

Feedback From Real Customers

Paul Rolince

The lobby and rooftop were very nice The rest of the hotel we experienced was very dated We had 4 rooms, all about the same quality which was not really an upscale experience for the price

Staff was great Always very accommodating Fernando was one of the front desk staff I encountered while I was there He was the best! Great location to the beach Overall it was a good experience, but will probably stay somewhere else next time

Nicole Hawkins

I wanted to celebrate my birthday on the beach and this was a great place to do it! The rooms themselves need renovation (3 out of 5 stars) but I was only in the room to sleep The restaurants and roof top lounge were wonderful! The staff and service deserve 5 stars The service began with the digital concierge texting me a few days prior to my stay

It was a very helpful service that answered many of my questions with prompt response times Upon arrival and during my stay, the staff where very helpful and accommodating Great location steps away from the beach and plenty to do in the area Would definitely stay again

cynthia Mueller

Well, my visit started off bad as soon as we arrived I had booked through a travel agent a room with 2 double beds for my daughter and I They gave us a room with one king size bed

When I tried to change it the hotel manager said that they didn’t have anything else available at that time but she could probably provide us with a room with a full bed and pull out sofa the next day That was fine As long as they fixed their wrong That never happened Also, per their advertisements, the room was to have a refrigerator and microwave which it did not They were also supposed to provide a continental breakfast which they did not, and please do not believe the pictures they show of the hotel The pool area does is very small and does not have chairs Their are beanbag chairs and they are not white as the pictures show Eventhough the rooftop restaurant is pricey, they have the best food and cocktails ever The wait staff and bartender’s are awesome That is the best part of the hotel Besides the room being wrong, it wasn’t a bad stay You just have to adjust to some things when you weren’t expecting to The staff was super nice and friendly

14. The Tryst Beachfront Hotel (3-star hotel)

About this hotel

Set in a colorful building, this trendy hotel along Condado Beach is 5 km from Castillo de San Cristóbal in Old San Juan, and 8 km from Luis Muñoz Marín International Airport.Streamlined rooms come with Wi-Fi, smart TVs and minifridges. Upgraded rooms add sitting areas and/or beach views. The 2- to 3-bedroom apartments offer kitchens and living rooms.A beachfront restaurant/bar has a terrace. There are also sunloungers and umbrellas on the beach.

Things You Need to Know

  • The rooms have refrigerators
  • Walking distance to Condado Beach and the Puerto Rico Museum of Contemporary Art
  • Guests mentioned the rooms are small and unclean
  • Some guests disliked the small bathrooms
  • Guests praised the friendly, professional service
  • Guests liked the restaurant, mentioned 35 times in reviews
  • Guests praised the bar
  • One of the few hotels in the area with a beach

Feedback From Real Customers

Dominique Blackwell

We loved our stay here! It was right on the beach (the highlight of hotel), convenient to local stores, restaurants, and bars (all within walking distance), and the staff was very friendly and super attentive- anything you want was a easy text message away! If I had to give any recommendations for an improvement would be better ventilation in the rooms The rooms are really small (which is standard for a boutique hotel) but because of that the room felt moist and stuffy at times (especially if the air conditioning wasn’t on) My other recommendation would be a separate sitting area outside for hotel guest! The restaurant inside the hotel has seating for restaurant patrons only, but as a guest it would have been nice just to sit out on that balcony area and enjoy the nice weather

Yusimy Reyes (Yusi)

Hotel personal very nice Front desk personnel very friendly and helpful However, rooms are not as cleaned as expected

Rooms need a little maintenance to make them look as they are promoted within their website Sink was loose; from the wall Toilet seat was not the size the toilet bowl required (oversized) Bed sheets were not changed during my 5 day stay It would have been nice to have had at least every other day; room service; done to the room and clean towels placed Otherwise, my rating would have been 5 stars

Luis Mercado

This is my 3rd time at The Tryst I love the location Super clean, with a beautiful ocean view

Small rooms, but I’m good with it The restaurant is A+ The staff is excellent and very friendly They always have helped me a lot In this trip, Alex Vargas made the difference helping me with some technical issues I had to work from the hotel Thanks to him, I could Thanks, amigos!

15. O:live Boutique Hotel (4-star hotel)

About this hotel

A 3-minute walk from the nearest beach, this stylish boutique hotel with views of the Laguna del Condado is 1.8 km the Luis A. Ferré Performing Arts Center and 3.5 km from Isla Grande Airport.The woodsy-chic rooms have unique details such as Spanish tiles, restored wood furnishings and/or chandeliers. All offer free Wi-Fi, flat-screen TVs and DVD players, plus rainfall showers and designer toiletries. Upgraded rooms add living areas, terraces and/or in-room glass showers; 1 has a whirlpool tub.There’s a high-end, modern steakhouse, and a rooftop bar with lagoon views.

Things You Need to Know

  • Walking distance to Condado Beach and Condado Beach
  • Guests mentioned the rooms are unclean
  • Guests praised the friendly service
  • Guests mentioned “Honeymoon” 10 times
  • Guests praised the breakfast
  • Guests liked the outdoor pool
  • Guests praised the rooftop bar

Feedback From Real Customers

Emily Whitehurst

Our stay at the O:live was a dream come true! The aromatic entry was amazing to walk into and the atmosphere felt so relaxing, romantic, eclectic and unique The front desk staff was exceptional! Vincent, along with two young ladies at the front desk were so kind to suggest local hot spots as well as helped book us a car rental when we got in a last minute bind Hands down some of the best costumer service we have had in a long time

Our room was very clean and the bed was so comfortable! I couldn’t say enough positive things about this beautiful hotel We also did the roof top couples massage and it was lovely The only (and I mean ONLY) let down was that the stone tub did not get hot enough to actually soak in and it took a while to fill up Never the less worth the stay! We will be back!

Dani Szafran-Reeder

My husband and I came here for our delayed honeymoon because we got married during COVID lockdown, and we already are making plans to come back The hotel is so clean and beautiful, and the people working there were incredibly hospitable The level of detail that they take care of to make sure you enjoy your stay shouldn’t go unnoticed

We had the Mediterranean Oasis suite and I never wanted to leave!

Josh Vega (Josh Vega)

The hotel is beautiful and the staff are great but we had a few issues… We specifically booked the romantic room with the hot tub but it turns out the water isn’t hot and you have to fill it up yourself with a hose which takes hours I tried to fill it up after a night out and it just took to long so it killed the vibe Third night I asked the staff to fill it up for us so it would be ready when we got back but it was only filled up a quarter of the way (possible leak)

Also our AC unit kept turning off on its own so I had to wake up at least 8 times a night to turn it back on

16. Caribe Hilton (4-star hotel)

  • Address: 1 C. San Gerónimo, San Juan, 00901, Puerto Rico
  • Phone: +1 787-721-0303
  • Ratings: 4.3 (3182 reviews) Very good Eco-certified
  • Website : Caribe Hilton
  • Check-in time: 4:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: High-end lodging with 6 restaurants & bars, plus private beach access, an outdoor pool & a spa.

About this hotel

This upscale beachfront resort is 2.3 miles from La Fortaleza and 2.7 miles from Castillo San Felipe del Morro in Old San Juan.The bright rooms have free Wi-Fi and flat-screen TVs, plus minifridges, coffeemakers and private balconies; some have ocean views. Suites feature separate living areas, and some add kitchenettes and/or whirlpool tubs. Room service is available.The property has 6 restaurants and bars, including an Asian restaurant, an upscale steakhouse and a tapas bar. There’s also a spa and an outdoor pool with a swim-up bar, plus a fitness center and private beach access.

Things You Need to Know

  • Walking distance to the Fortín de San Gerónimo and Balneario del Escambrón
  • Guests mentioned the rooms are unclean
  • Some guests disliked the unclean bathrooms
  • Guests mentioned the service is professional
  • Guests mentioned “Fortification” 12 times
  • The fitness center has weight machines
  • Guests liked the outdoor pool

Feedback From Real Customers

James Bedrin

My partner and I stayed at the Hilton Caribe for 5 nights on a reward stay It was hands down one of the best hotel experiences I’ve had We arrived early and they got us into an upgraded room as a courtesy for being a Diamond member

The view was breathtaking and I love waking up to it every morning The room was modern, clean and comfortable The hotel grounds were spotless and downright beautiful We loved the parrots in the lobby, the tropical gardens and the private beach All the employees we ran into were so kind and helpful There are a bunch of dining options on site with good hours There’s also a convenience store on site with everything you might need The breakfast buffet was probably the best I’ve been to We can’t wait to come back again

Lorraine Carr

I went to the Caribe Hilton to celebrate my birthdayMy room was exceptionally clean and so was the hotel The staff was great and breakfast was wonderful and the grounds were beautiful

I’ve visited the spa twice and really enjoyed my services I will definitely stay at this hotel again when I travel to Puerto Rico This was a solo trip to gain some peace and serenity and I felt very safe and sound in the hotel and everything was available to my liking Yes I gave a four out of five and that is only because there’s always room for improvement

Chandrelle Haynie

Everything you ever want in a vacation all in one place Beautiful views, gorgeous beaches, amazing pools including poolside bars, several different restaurants on one property Some of the restaurants were a little pricey but all of the staff provided great customer service and was very accommodating

The rooms were immaculate and very spacious The decor was amazing It was definitely a great experience for me

17. Hotel El Convento (4-star hotel)

About this hotel

Across the street from the Cathedral of San Juan Bautista, this luxe hotel in a former 17th-century convent is 3 minutes’ walk from La Fortaleza.Featuring Spanish Colonial decor, the polished rooms come with free Wi-Fi, flat-screen TVs and Bose speakers, as well as minifridges and coffeemakers. Suites have separate living rooms, some with pull-out sofas, while upgraded suites add whirlpool tubs. Room service is available.Amenities include an airy restaurant and a bar, as well as a rooftop terrace with a hot tub and a plunge pool. There’s also a fitness room; massage services are available.

Things You Need to Know

  • Walking distance to the Cathedral of San Juan Bautista and Puerta de San Juan
  • Some guests complained about the air conditioning and the beds
  • One of the few hotels in the area with a 24-hr front desk
  • Guests praised the airy restaurant
  • Guests mentioned architecture 21 times
  • Guests praised the breakfast
  • One of the few hotels in the area with a fitness center

Feedback From Real Customers

Carlos Resendiz

The hotel was nice Loved the historic feel to it The staff was nice and accommodated to our needs

The view from our room was amazing Only thing I noticed was the hot tub wasn’t working, but when I brought up to the staff, they called someone to fix it Would recommend Would also recommend the bar at the first level, the bartender “Ricky” was great and always had a good attitude and conversations

Danielle W

So very beautiful! we loved staying here! right in the heart of old San Juan, there was so much to do the view from our window was just so gorgeous Our bed was remade each day we left and came back

Even though the floors are tile or Brick (something old and beautiful) it was not dusty, or dirty to walk on good size for a couple Hospitality made us feel like we were at home its an old Nun Convent so we enjoyed immersing ourselves in the whole experience the water in the hot tub was not hot but there was so much other things to do we didn’t mind! I would definitely recommend staying here Also, this place is pretty popular for weddings so it was a party every night we were there you can really feel the love 💘

Jonathan Pena

Location is a little difficult to reach because of the hills and very narrow roadsThe hotel is amazing, beautiful, and next to a Church where many wedding take placeThe service was also amazing, i was working out if the bar area and the fans were not working, they sent someone over to fix it ! It definitely took some time but I’m grateful they were willing to fix it just by asking if the fans could be turned in to avoid the mosquito from eating me alive

Overall would definitely visit again in the future!

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