hotel for couple

15 Best 5 star hotels in Rochester, NY (2022)

5 star hotels in Rochester, NY

1. Residence Inn by Marriott Rochester West/Greece (3-star hotel)

About this hotel

Off NY-390, this unpretentious, all-suite extended-stay hotel is 7 miles from the Susan B. Anthony Museum & House, and 8 miles from both Ontario Beach Park and High Falls.Ranging from studios to 1- and 2-bedroom suites, the laid-back quarters offer free Wi-Fi, flat-screen TVs and sitting areas with pull-out sofas, as well as kitchens with microwaves, and tea and coffeemakers.Complimentary perks include breakfast, parking, and regular evening socials with snacks and drinks. Other amenities consist of an exercise room, an indoor pool and a hot tub, plus coin-operated laundry facilities, a snack shop and a furnished patio with a BBQ grill.

Things You Need to Know

  • Guests praised the large rooms, which have refrigerators
  • 10 min drive to the Seneca Park Zoo
  • Guests praised the kitchenettes but some complained about the beds
  • 72 min drive to Buffalo Niagara
  • Guests praised the restaurant
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Rawad Elias

Large rooms, clean property, friendly serviceCheck in was very quick and informative I was given the choice of having a room on main floor or high floor

Bathrooms are a bit dated, but everything is in good working conditionNice to have a hot breakfast for the days you’re running behindGym is a bit smallThe property is close to the highway, but surrounded by trees so it’s nice and quietDidn’t hear noise from adjacent rooms so it’s nicely insulatedHad a good stay here and would definitely come back

Luke Gabello

The Residence Inn was clean and comfortable in appearance The amenities seemed reasonable: small food section, gathering places, a pool, and desk support The staff during my visit was perhaps managing a lot more than normal because they kept getting the room number wrong when directing guests to a private birthday party

I don’t believe that anyone was trying to be lazy or to create poor service, it was just what happened on this one particular day The location is interesting because it is off of a main road and somewhat secluded behind other businesses Thed location can be a positive or a negative for this reason depending on what you are looking for Regardless, the uniqueness of the location is worth noting

2. Homewood Suites by Hilton Rochester/Greece, NY (3-star hotel)

About this hotel

At the junction of State Routes 104 and 390, this classic extended-stay hotel is 6.8 miles from Greater Rochester International Airport and 8.4 miles from the University of Rochester.Polished studio and 1-bedroom suites come with fully equipped kitchens, dining tables and free WiFi, plus flat-screen TVs with premium cable channels and pull-out sofas.A free hot breakfast is provided, as well as complimentary light dinner and drinks (Mon-Thurs). Amenities include a convenience store, free grocery shopping service, business center and coin laundry, plus a fitness room, heated indoor pool and patio gas grills. There are also 2 meeting rooms.

Things You Need to Know

  • Guests praised the kitchenettes
  • Guests praised the rooms, which have minibars
  • Some guests complained about the bathrooms
  • 9 min drive to the Seneca Park Zoo
  • 72 min drive to Buffalo Niagara
  • Guests mentioned the service is friendly
  • Guests mentioned “Housekeeping” 12 times
  • Guests liked the indoor pool

Feedback From Real Customers

Brian Stewart

The hotel staff was fantastic, we were coming back from our outing and getting snacks with the wife and kids A gentleman from the hotel said there goes my beautiful family The experience was amazing and the guy from the hotel gave us a discount on all snacks saying how we are such a nice family

Thank you for an amazing experience I will definitely be coming back

NICKY SMITH

Our first time back since the pandemicGreat and helpful staff (we will miss Rachel)Disappointed that pets are now allowed in the hotel!Further dissappointed pets were allowed on ALL floors!At check in, we were advised pets were only on the first and second floors

Unfortunately, this will be our last stay at the Homewood Suites by HiltonWe’ve enjoyed staying at this location for over a decade!We were advised that the nightly reception was reduced from 4 nights to only one This was a nice perk that is no longer available which is disappointing

Kai Carlo Pennica

I want to give this place a better review than I am going to I waited for them to do the right thing

There is construction being done for remodeling of rooms, that was fine so I thought, because it was on a different level The construction crew however had their set up with sawing and such in the parking lot outside my window That wouldn’t have been the end of the world, but they also were blasting their music with heavy bass and beat making it impossible to take a nap or sleep after long hours of travel I went and told the front desk, and I asked them to stop the music and to compensate me a day off my stay due to no sleep The lady agreed and I went back to my room to try and rest The music carried on into my room still, when that continued I requested a room change They did so On my check out there was no room compensation though, when I asked the front desk to talk to the manager they asked me to take a card because she was in a meeting The next day after traveling I called and was met with the same front desk staff refusing to put me on the phone with the manager and acting as a go between She offered honor points instead of the room compensation I called corporate and still have yet to hear back I am extremely disappointed in this type of customer service and will now be really second thinking ever staying at another Hilton establishment in the future You should not treat a customer so lackluster

3. Courtyard by Marriott Rochester East/Penfield (3-star hotel)

About this hotel

This modern hotel is 5.4 miles from the George Eastman House and 7 miles from the Strong National Museum of Play.Contemporary-styled rooms offer free WiFi, desks, flat-screen TVs with premium cable channels, minifridges and coffeemakers.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner as well as all-day drinks, including Starbucks coffee. There’s also a business center with workstations and printers, and a meeting room. Other amenities include an indoor pool, a whirlpool and an exercise room, a complimentary airport shuttle and free on-site parking.

Things You Need to Know

  • 7 min drive to Corbett’s Glen Nature Park
  • Guests praised the friendly service
  • Guests mentioned the rooms are unclean
  • Some guests complained about the bathrooms
  • Guests mentioned pools 12 times
  • Guests mentioned lobbies 12 times
  • Guests liked the breakfast
  • The fitness center has treadmills and elliptical machines

Feedback From Real Customers

kimberly gaster

The staff Rory, Lu Ann, Donna, all made our stay here amazing! My family and I came from several states away for a funeral, while here they gave their condolences, they were exceptionally friendly, very accommodating, always on top of any need we may have They have made this the best hotel stay we have had in many years If I could give more stars I would

The rooms were spotless, they made sure guests were always greeted and comfortable, and even go out of their way to remember faces and coffee orders They make sure every room is in perfect condition

Rachel Meador

Not worth the price Rooms weren’t the cleanest Towels had hair on them so did the shower walls

The pull out couch bed had chips and stains and hair on it The sheets and blanket that were in the closet for the bed were dirty Hair and brown stuff on it and what looked like a chew mark out of the blanket Had to call for new ones The lady at the front desk was excellent I called for more towels so my kids could swim and the cleaning lady stared at my baby with a death glare and then when she gave us the towels and I said thank you she rolled her eyes and walked away The pool was very cold my baby’s bottom lip was quivering and my older child mentioned how cold it was several times For $119 a night plus tax find a cleaner hotel with free breakfast and a warm pool Only plus was the front desk staff

Tashana Bryant

Reserved a room ahead online Arrived at 10 pm as we had a six hour drive Given room 116 that had a cracked window, and a cigarette burned curtain

Before even opening the door the hallway was a filled with the smell of garbage Once in the room the room smelled like mold and sour feet We were so tired and had to be up by 7am for a seminar, getting to bed was priority Beds were not the best here I love Marriott usually have a comfortable stay, but this was not worth the 143 paid for a few hours The room hadn’t been dusted, my sheets had mold and smelled of cologne I have pictures of this Woke up to slamming doors and ants in the bathroom I couldn’t wait to get out of here I bring my own towels and washcloths but the ones in the room were not white The way the bathroom is set up if you have to pee fast the door swings from the wrong way so you hit yourself The toilet is a push button flush and runs for 8 to 10 mins after you flush very loudly This was the worst stay at a Marriott I have ever had I will never stay here again Huge disappointment

4. Hampton Inn & Suites Rochester/Henrietta (3-star hotel)

About this hotel

Off Interstate 390, this modern hotel is 3 miles from the University of Rochester and 6 miles from the Greater Rochester International Airport.Contemporary rooms include free Wi-Fi and custom-designed beds, plus desks, flat-screen TVs with HD channels and coffeemakers. Suites add living areas and minibars.There’s free hot breakfast (or weekday breakfast bags to go), as well as a 24-hour fitness center and an indoor pool. There’s also an on-site convenience store, a guest lounge, coin-operated laundry and free parking. Additional amenities include meeting space and a 24/7 business center.

Things You Need to Know

  • Guests praised the rooms
  • 9 min drive to Genesee Valley Park
  • 68 min drive to Buffalo Niagara
  • Guests praised the service
  • Guests praised the fitness center
  • Guests praised the indoor pool

Feedback From Real Customers

Reviewsonplaces

It’s was a very bad experience Never in my life will I recommend this hotel Very dirty

Like sheets, front desk isn’t even willing to come up and bring new ones AND there isn’t much breakfast options No cream cheese or butter for bagels and no water as a drink option This hotel isn’t great at all I don’t know what all these good reviews are from but they really aren’t what I felt at that hotel You do you but I’m warning you it’s a terrible hotel

Timothy White

Woeful customer service Everyone there needs to take a course in hospitality and descalation strategies Reported to BBB, will also report to franchise owner, and emailed Hilton admin team as well as a few directors that were able to be found online

Avoid staying here unless you would like to be harassed Also the outside of the hotel is falling apart as the pictures will show They have yellow caution tape and you cannot walk in many areasIt was nice of you to respond Kimberly There was no middle ground to be met with you I asked for a refund, you refused as stated by many other reviews You could not and would not descalate the situation And then you accused me of stealing from the military All in all it was a terrible experience and I’m sure after reading this review and many others pertaining to yourself, people will think twice about staying there Hilton graciously offered points, and other ways to accommodate myself after these atrocious accommodations All that is fine, however I have moved forward with my BBB complaint and I will be emailing the franchisee owner later today about my experience It apparently isn’t the first time you have ruined someone’s stay

5. The Strathallan Rochester Hotel & Spa – a DoubleTree by Hilton (3-star hotel)

About this hotel

A 3-minute drive from Interstate 490 and a 4-minute drive from the Rochester Amtrak station, this modern hotel is an 8-minute walk from the downtown area.Flat-screen TVs, desks, minifridges, microwaves and free WiFi are offered in each room, as well as contemporary decor and custom-designed beds. Some rooms have balconies. Suites add separate living areas.There’s an on-site grill restaurant and lounge, an indoor pool and a fitness center. Other amenities include a rooftop event space and a 24/7 business center.

Things You Need to Know

  • Guests liked the large rooms
  • Walking distance to the Memorial Art Gallery and the Rochester Museum and Science Center
  • Guests liked the service
  • Guests liked the on-site restaurant
  • Guests liked “sushi”, mentioned 10 times in reviews
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with a spa

Feedback From Real Customers

kaleaha21

This property provides excellent customer service in a clean and inviting atmosphereWhen we arrived there was a challenge with my payment instead of acting like it was a big deal the desk staff was pleasant, patient and accommodating Once resolved the lady at the desk checked us in quickly and efficiently

She provided water, cookies, spa information, local restaurants plus details about breakfast at the hotelThe restaurant Char has wonderful food, if a bit pricey The host and wait staff are friendly They make you feel welcome and special We stayed for five days and Megan worked three of those, she remembered the table we wanted plus how we liked our coffeeThe evening front desk staff always had water and fresh baked cookies when we returned after a day of exploring What a lovely way to end a dayThe property itself is decorated with a modern feel and beautifully maintained gardens The hotel hosted multiple events (a wedding, a company meeting and an anniversary party) with no disruption to other guestsThe rooms were clean and well stocked The only challenge was that while clean the chemicals used for the elevators was strong and unpleasantWe would definitely recommend this property and will stay again when we are in the area

Xavi Otero

Lack of maintenance elevator forces hotel staff to constantly use both guest elevators to move stuff up and down, creating long waits for guests to get to their rooms, or the rooftop venue Toilet paper is cheapest available Breakfast is not included

Room is dated and balcony has cracks on the floorNow the good: Staff is friendly and professional Room was clean Good place to stay if the only thing you need is a comfortable bed

Kimber Saint-Preux

The room was not up to par, unfortunately the furniture was dirty and the room was not clean after requesting cleaning services This was not the real disappointment unfortunately the management at this location could care less Ryan (Assistant Manager) called my room on a phone that I reported broken and did not call back the cell phone as requested

When I contacted him because he did not call back his attitude was rude and truly unprofessional I am a Diamond member and truly this is not the level of service i am use to when traveling and staying atHilton hotels and resorts A huge disappointed in this experience I was dealing with the death of my aunt whose funeral I was attending, Having the Manager be so rude and careless when I requested to share my experience was very disheartening

6. The Del Monte Lodge Renaissance Rochester Hotel & Spa (4-star hotel)

About this hotel

Overlooking the Erie Canal, this upscale hotel is a 9-minute walk from Nazareth College and 10 miles from Greater Rochester International Airport.Sleek rooms with modern furnishings feature free Wi-Fi, flat-screen TVs and desks with ergonomic chairs, plus minibars and coffeemakers. Suites add marble bathrooms and separate living rooms. Some have terraces, fireplaces, whirlpool tubs and/or wet bars.Freebies include valet parking and an airport shuttle. A trendy restaurant serves breakfast, lunch and dinner. There’s also a bar/lounge, a spa and a fitness center.

Things You Need to Know

  • 9 min drive to Corbett’s Glen Nature Park
  • 17 min drive to Greater Rochester International Airport
  • One of the few hotels in the area with 24-hr room service
  • Guests liked the service, which has a concierge
  • Guests mentioned “Massage” 23 times
  • Guests praised the breakfast
  • The fitness center has weight machines and treadmills
  • One of the few hotels in the area with a spa

Feedback From Real Customers

Chelsea Bauman

So the biggest thing is the updates for example their website says they have a pool yet there wasn’t one it apparently has been gone for 2 years they have a dining room but when asked to use some of their silverware for our own meal or any take out cause they do offer take out they refused and said it’s for people who purchase on the restaurant only

Margeaux Amico

We’ve had nothing but trouble and haven’t even gotten to keep a reservation We’re on round three and noone picks up the phone, we’ve been given wrong information or told we can’t rebook when they won’t honor our package Since the kitchen is not open Sunday and Monday (part of our package) we need to also align with the spa and cannot book out months in advance, while also not providing a rain checkdue to no availabilitywhen we have to book for the spa on shorter notice

I have been told this is because they won’t know the availabilityuntil the week of I’m sure it’s a great place and we bought the package over six months ago, still unable to stay because of the mismanagement from the staff during each reservation attempt

K Bocinski

Stayed here to attend a concert at Nazareth College We were politely greeted and check-in was easy Large lot for self-parking out behind the hotel

Our room was on the 3rd floor No view The room was spotless Not a smudge on the mirrors, no fingerprints anywhere, nothing out of place Minimalist, modern decor Lots of very tasteful, indirect lighting Beautiful walk-in shower with pristine glass wall/door There is no carpet – the floor is some type of wood-look, vinyl flooring Bed was not “wow” but was certainly comfortable enough, with multiple pillows However there was a loud group down the hall (we passed multiple bags of crumpled wrapping paper in the hallway upon departure this morning) and they were up very late, loud, in and out of their room with the door banging several times This continued until around 2 am The other issue was what I assume was the heater for the room – behind a locked door with a grate at the bottom as you entered the room – that, when the heat (?) was on rumbled like an old refrigerator that was off balance It was distracting enough to require the TV volume up a bit higher than normal and very distracting when I was trying to fall asleep These were relatively minor issues and I would stay here again

7. Courtyard by Marriott Rochester Downtown (3-star hotel)

About this hotel

In an area with multiple hip bars and laid-back restaurants, this relaxed hotel is an 8-minute walk from the Rochester Museum & Science Center, less than a mile from I-490 and 2 miles from Highland Park.The unfussy rooms provide flat-screen TVs and Wi-Fi, in addition to coffeemakers, minifridges and microwaves. Some add sofabeds.There’s a complimentary local shuttle. Other amenities include an understated restaurant, a fitness center and a 24-hour convenience store, plus coin-operated laundry facilities. Breakfast and parking are available.

Things You Need to Know

  • Walking distance to the Rochester Contemporary Art Center and the Rochester Museum and Science Center
  • 73 min drive to Buffalo Niagara
  • Guests praised the service
  • The fitness center has weight machines and treadmills

Feedback From Real Customers

Abigail

This hotel is nice and the suite was very spacious, but I would not advise couples use them for wedding hotel roomsThe staff was all really nice, but they were pretty disorganizedWe booked a suite and a room next to it to use while getting ready the morning of our wedding, and I even confirmed that via email with one of their staff members the week leading to the wedding

Upon check in they had assigned us to two rooms on separate floors (luckily they fixed it right away)The most disappointing aspect though was that the hotel was supposed to inform any of our guests at check in that there was a limo shuttle to the wedding, and that didn’t happen which caused a lot of confusion for our guestsAlso – the rooms are not sound proofed well, you can hear cars and motorcycles from the street very clearly all night

K.A. Carroll

Fantastic stay! The property is centrally located (walking distance to downtown) Everything is brand new and really well done – large guest rooms with mirrors, electric outlets and USB ports where you’d want them, in room coffee bar and comfortable beds Very impressed with the staff — from the knowledgeable and welcoming front desk staff, cafe bartender and housekeeping crew who made sure we were aware of nearby restaurants, attractions and events

WiFi was fast, lobby area was well lit and had plenty of seating Sparkling clean and we never had to wait for elevator Will definitely be back!

Hugh Stephenson

From the moment you walk into the big beautiful lobby you will know you have arrived at a brand new Marriott property The staff are super friendly and welcoming I will not forget Desiree or Jayvon

Shannon in the bistro is a hard worker and they are lucky to have her The bed, the linens, the towels and accessories are top notch Can’t wait to come back

8. Rochester Airport Marriott (3-star hotel)

About this hotel

This upscale hotel is 5 miles from Seneca Park Zoo, 8 miles from Ontario Beach Park and 9 miles from the Strong National Museum of Play®.Modern rooms have free WiFi, flat-screen TVs, desks, coffeemakers and minifridges. Suites add separate living areas and additional TVs. Club quarters provide access to a lounge offering complimentary continental breakfast and evening appetizers.An airport shuttle and parking are free. There’s also an American bar/restaurant serving lunch and dinner, plus a casual cafe for breakfast. Other amenities include a 24/7 gym, a heated indoor pool, a hot tub and a sauna, plus a business center and meeting rooms.

Things You Need to Know

  • 12 min drive to The Strong National Museum of Play
  • 72 min drive to Buffalo Niagara
  • One of the few hotels in the area with 24-hr room service
  • Guests liked the restaurant
  • Guests liked the lobby, mentioned 28 times in reviews
  • Guests praised the fitness center, which has weight machines
  • One of the few hotels in the area with a hot tub
  • Guests liked the American bar

Feedback From Real Customers

Dorene Westcott

The lobby was really nice looking and the people working were kind and very helpful But

The rooms were not what I thought they would be I held them up to a higher standard before I arrived Their double bedded rooms are small I figured they would be the bigger rooms since they’re supposed to fit more people With 3 of us, it was cramped The chair in the room was covered in stains Also the breakfast was cold by the time we came down to eat and it wasn’t that great over all The free breakfast that other Marriott Brand hotels arrive are much better than what they had I would suggest to go to a local restaurant instead The pool, hot tub, and fitness center were really nice

AJ Murray

Had a week long stay, while down for my daughter’s graduation Right from checking in, super late, our experience was great! Gentleman on the front desk had us laughing all the way to our room, missed his name, but he was awesome Hotel was bright and clean

Pool and hot tub very relaxing Hotel restaurants had great service and food Our room was perfect, plenty of closet and dresser space High pressure shower!! And if thats not enough, terrific restaurants and tremendous shopping nearby We will be staying here again, on our next visit! Thank you for a wonderful stay!

Derrick Harris

The morning staff was awful The night auditor didn’t greet me as I approached the desk to check out and the person in the back came to the front desk and simply starred at me What happened to customer service???The rooms are dated and the cleanliness is nothing to be desired

I would not recommend thus hotel

9. Fairfield Inn & Suites by Marriott Rochester West/Greece (3-star hotel)

About this hotel

Set 5 miles from the Seneca Park Zoo, this laid-back hotel is 9 miles from both the Memorial Art Gallery and the toy exhibits at the Strong National Museum of Play.Straightforward rooms offer free Wi-Fi, flat-screens and desks, plus minifridges, microwaves and coffeemakers. Suites add separate living areas with sofabeds.A breakfast buffet and parking are complimentary. There’s also an indoor pool, a hot tub and an exercise room, as well as a terrace with sitting areas. Other amenities include a business center, meeting space and a coin-operated laundry.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 11 min drive to the Seneca Park Zoo
  • Guests praised the friendly service
  • Guests praised the restaurant
  • The fitness center has weight machines
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Laural Anne MacGregor

MJ at front desk was super, and the breakfast lady was a true ray of sunshine! Rooms were very clean, and housekeeping staff were very nice and accommodating Water pressure was low, but adequate, except for one instance where the water shut off altogether This is a very comfortable, well appointed hotel, and I would definitely stay here again

Amanda Darmetko

I had to Change rooms do the the air conditioning not working and the room was at 75 degrees on a 90 degree day switched rooms and still have the same issue Thank you to the woman Shay at the front desk for going above and beyond offering to switch me again and bringing me a fan to make it through the last night Other than that Clean room and hot tub works

10. Staybridge Suites Rochester University, an IHG Hotel (3-star hotel)

About this hotel

Set across the Genessee River from the University of Rochester, this laid-back all-suite hotel is 6 miles from Seneca Park Zoo. The hotel is accessible by boat.Unpretentious suites feature free Wi-Fi, full kitchens, desks, sitting areas and pull-out sofas, as well as flat-screen TVs and DVD players. The 1- and 2-bedroom suites offer separate living rooms.Freebies include breakfast served in a dining room with river views, plus evening socials, area shuttle service, parking and boat docking. There’s also a heated indoor pool and a hot tub, as well as a 24/7 fitness room and a 24-hour business center.

Things You Need to Know

  • Guests praised the large, clean rooms and the kitchenettes
  • 8 min walk to Genesee Valley Park
  • Guests liked the friendly service
  • Guests praised the restaurant
  • Guests mentioned hot tubs 12 times
  • Guests liked the river views
  • Guests liked the indoor pool

Feedback From Real Customers

Jessica Benjamin

At first glance it’s great But when u look closer not so great The toilet handle was broken

It worked but it was still broken The shower head sprayed water in all direction The hot water took a bit to get hot There was a kitchenette but only 2 pots , no pan and one of the pots was rusty Also the microwave was dirty and needed to be washed We stayed 2 nights and no one came in to clean up ie change the towels and trash While we were there The bed was horrible u sunk into it Definitely needs some work

Angela Medcalf

Depends on the time of year you stay I’ve been staying up there for my daughters medical needs at the University for a few yrs now The hotel seems hit or miss on quality

Depending on the staff working It’s a sketchy area Keep your doors locked obviously Homeless wander and beg for money The police do patrol regularly, which is slightly more comforting

11. Hilton Garden Inn Rochester Downtown (3-star hotel)

About this hotel

A 13-minute walk from The Strong National Museum of Play, this relaxed hotel in a 1920s building with a central arboretum is next to the Joseph A. Floreano Rochester Riverside Convention Center and 7 miles from Rochester Airport.Understated rooms offer custom-designed beds and desks, plus flat-screens, iPod docks and free WiFi. They also have coffeemakers, minifridges and microwaves. Some have pull-out sofas. Suites feature separate living areas and/or whirlpool tubs.An airport shuttle is complimentary. There’s a chic restaurant, a 24/7 pantry, an indoor pool and a 24-hour fitness center, as well as a business center and 4 meeting rooms.

Things You Need to Know

  • The rooms have minibars
  • Walking distance to the Rochester Contemporary Art Center and The Strong National Museum of Play
  • 73 min drive to Buffalo Niagara
  • Guests praised the friendly service
  • Guests praised the chic restaurant
  • Guests mentioned lobbies 16 times
  • Guests liked the bar

Feedback From Real Customers

Brad Paradis

Stayed at the Hilton Garden in for a night and overall we were happy with our experience The rooms were ok Large and spacious

It was really quiet There is a dining/bar downstairs that had good food and drinks The only suggestion I would make is the parking garage doesn’t give very good direction after you park where to actually enter the building Kind of confusing

Jeffrey Scarlett

Stayed for a week in a suite It was large and clean The bed was very hard though! The front desk staff were very friendly people

However, housekeeping was nonexistent The entire stay they only came once They took the trash I placed near the door, did not dump the cans, did not make the beds nor straighten anything else up I did get a clean set of towels The area was very convenient to everything and they had a good restaurant/bar called Drifters Overall my stay was very nice I just wish housekeeping was a bit more attentive

Chow Greanya

So very disappointed First time staying in a Hilton and I expected so much more than an ordinary motel room Ordinary mattress and bed covering, ordinary pillows, ordinary towels, wrinkled sheets, smallish room

No extra sitting room space and only two chairs, a desk chair and an easy chair On a positive note, service was good We were given after requested, two extra luggage racks, extra towels, coffee pods and tp Breakfast was good if a bit pricey and those serving were friendly and helpful

12. Hilton Garden Inn Rochester/Pittsford (3-star hotel)

About this hotel

Set on State Route 96 and a 1-minute drive from Interstate 490, this contemporary hotel is a 5-minute drive to the new York state Thruway.Flat-screen TVs, microwaves, minifridges and free WiFi are offered in each room, as well as upscale decor and custom-designed beds. Some suites include whirlpool tubs.There’s a casual bar with an outdoor patio and a fire pit in addition to the cooked-to-order breakfast (fee) and restaurant serving American cuisine. There’s also a 24/7 convenience store. Guests can visit the indoor pool with a hot tub and fitness center. Other perks and amenities include 6 meeting rooms and a business center.

Things You Need to Know

  • Guests praised the clean rooms
  • 7 min drive to Casa Larga Vineyards
  • One of the few hotels in the area with room service
  • Guests mentioned lobbies 12 times
  • Guests liked the breakfast
  • One of the few hotels in the area with a casino
  • Guests praised the indoor pool

Feedback From Real Customers

Joshua Wisinski

Stayed at the Pittsford Hilton Garden Inn this weekend Happy to say that the staff, namely Audrey at the front desk, went above and beyond to make our stay truly memorable It’s so refreshing that in a world where many people are doing more with less at their job, Audrey and the kitchen staff took great joy in making our stay excellent

The hotel itself is an older building but kept up very well It’s convenient to both Pittsford and Fairport, and there are a few restaurants within walking distance as wellThere is a small outside patio that’s good for relaxing during nice weatherThe pool area is simple but nice, all kept very cleanWe will be sure to stay here again when our travels take us through the area!

Tanya Claxton

Booking was a nightmare and couldn’t understand the woman on the phone After 30 minutes of trying to figure out what she was saying I thought I had it I didn’t; ended up calling for the address for the hotel again and she again gave the wrong address

I had to give my spouse the phone to see if he could get it It was very stressful as it was getting late Finally got the right hotel address by looking on google for addresses that sounded kind of like what she was saying Got there and hotel staff was absolutely fantastic! So kind/understanding, and knew us when we walked in the door The room was very clean and smelled fantastic!

Brent Patterson

Wow, start to finish this was a great location and stay Stefan checked me in and he was helpful and informativeI was put in the safari suite and it is one of the most creative, large, and nice rooms I have stayed in my travels

For reference, I stay in around 100 hotels a year both domestic and international

13. Best Western Hotel on Monroe, Signature Collection (3-star hotel)

About this hotel

Off Route 31, this relaxed hotel is 3 miles from both Highland Park and the George Eastman Museum, and 4 miles from the Memorial Art Gallery.The warmly decorated, understated rooms provide Wi-Fi, TVs and minifridges. Suites add kitchenettes and living areas.Amenities include a coffee shop and a convenience store. Breakfast and parking are available.

Things You Need to Know

  • Guests praised the bathrooms
  • 5 min drive to Cobb’s Hill Park
  • 72 min drive to Buffalo Niagara
  • Guests praised the service, which has a concierge

Feedback From Real Customers

Eugene Andrews

The Hotel on Monroe is a newly refurbished hotel, which is very clean and tastefully decorated It’s location is in a nice neighborhood like setting on a main street There are many shopping areas with restaurants just a short drive away

Downtown Rochester is also a short drive away The owners were caring and genuinely concerned about our stayI would stay there againThanks again

Douglas VanNiel

I had a nice chat with the owner He is remodeling! Using locally sourced, premium fixtures and furniture Very nice

Continental breakfast and Keurig coffee were OK, and upgrades planned in the future Two notes This is technically a small “motel” on Monroe (The doors to the rooms face outside to your parking space, not inside to a hallway Not an issue, just a clarification) Second, I wish I had more time to read, and explore, and discuss the spiritual book of Hinduism, available in our room The Gideons typically place a copy of The Bible ( the spiritual wisdom of Jesus in Christianity) This alternative is certainly a discussion starter if nothing else

14. Inn On Broadway (3-star hotel)

  • Address: 26 Broadway, Rochester, NY 14607
  • Phone: (585) 232-3595
  • Ratings: 4.5 (438 reviews) Excellent
  • Website : Inn On Broadway
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Boutique hotel offering refined rooms, some with fireplaces & soaking tubs, plus a steakhouse.

About this hotel

This elegant boutique hotel in a landmark 1929 building is 0.9 miles from the Amtrak station and 5 miles from Greater Rochester International Airport.Rooms are furnished in a refined, traditional style, and have free Wi-Fi, flat-screen TVs and coffeemakers. Upgraded rooms add gas fireplaces, hardwood floors, and whirlpool or soaking tubs. There are also 2 suites available.Continental breakfast and valet parking are complimentary. Other amenities include a New York-style steakhouse, and a bar and lounge area where light snacks are served. There’s also access to a nearby fitness club, and a business center.

Things You Need to Know

  • Guests praised the rooms
  • Walking distance to the Rochester Contemporary Art Center and The Strong National Museum of Play
  • 73 min drive to Buffalo Niagara
  • Guests praised the friendly service
  • Guests praised the nightlife
  • Guests praised the bar

Feedback From Real Customers

Mary Pettinaro

I just had my daughter’s baby shower in the ballroom It was just beautiful and perfect in every aspect Danielle Hughes, the Event Coordinator, was fantastic to work with, and the entire staff set everything up perfectly and everyone was great to work with

Danielle was so patient with all of my questions leading up to the event and paid attention to every detail The food was awesome as well So happy to have held this special event there Kudos to all – especially Danielle!

Michelle Neddo

Firstly checking in was bizarre- we had to have a hold put on our cards for $250 on top of the room we booked This was done on a card we had used to book with but was declined for the $51176 so we were charged a partial payment of $256

76 (Newlyweds and did not account for additional available funds) I then used another credit card and was told the initial payment did not go through This was incorrect and after being charged $46146 on a different credit card we spoke to the front desk in the morning The original $25676 was released but another charge appeared on the second card for $21146 yesterday and I have still not been refunded from the original $46146 even though we have called to speak to the managersWe booked this hotel as a nontraditional route to stay close by for a concert In total we had 1,17968 of authorizations placed on our credit cards for a SINGLE nights stay!We also heard the steakhouse was excellent and the in house bar was attractive to us when we agreed to book this room However none of those amenities were available as we stayed on a Sunday night The hotel room was very small, clean but did not offer any accommodations for meal preparations as descripted onlineWe did not feel invited by staff during our stay, the hotel was strange, quiet and uninviting We will not be back

Todd Goho

For $300/night I would give the hotel 2 stars Beautiful historic lobby and the location is good The fireplace in the room was nice

The room ‘suite’ had a lot of wasted space, there was only one bathrobe, the mattress was not what I expected for a ‘luxury’ hotel (hard) and bed squeaked and headboard slammed against the wall whenever you moved in the bed The neighbors probably thought there were extracurriculars going on all night The TV was very small for the space and tucked in an armoire When you booked the hotel online, you had to call the hotel and tell them whether you want to fireplace or a dinette in your room It’s one, or the other, but it’s not an option online??? Finally, we were unable to eat at the hotel because because I did not make a reservation 4 days in advance Upon checking out, not even a ‘how was your stay’ or ‘thank you for styling with us’ For $300/night we’ll stay elsewhere

15. Dartmouth House (4-star hotel)

  • Address: 215 Dartmouth St, Rochester, NY 14607
  • Phone: (585) 434-3069
  • Ratings: 4.8 (42 reviews) Excellent
  • Website : Dartmouth House
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Warm rooms with en suite bathrooms in a laid-back B&B offering parking & a furnished veranda.

About this hotel

On a leafy residential street off I-490, this casual B&B is a 15-minute walk from the Rochester Museum and Science Center, and 1 mile from the Memorial Art Gallery.The 6 warmly decorated rooms featuring wood floors and antique furnishings come with flat-screen TVs and en suite bathrooms.Breakfast is served in an informal dining room. There’s also a furnished veranda, and parking is available.

Things You Need to Know

  • Walking distance to the Rochester Museum and Science Center and the George Eastman Museum
  • 73 min drive to Buffalo Niagara
  • Guests praised the service

Feedback From Real Customers

Cassandra Vandenbos

The Dartmouth House is the most well kept and beautiful space! The staff was incredibly accommodating and welcoming, especially as we had a rather large and complicated reservation surrounding our wedding They were so supportive and invested in helping us have an amazing stay The food was amazing, the rooms so comfortable and lovely, and the location perfect

The Dartmouth House has to be the best place to stay in Rochester, hands down! They helped make some of the best memories surrounding our wedding

John Dough

Dartmouth House succeeds at the most important thing It’s spotless It’s a very pleasant and enjoyable place to stay

The Victorian flair is good The breakfast is well executed The bed is very comfortable and high quality The staff is friendly and welcome There are some decent restaurants and drinks within walking distance This is a very nice place to stay and overall a great value for the money

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